Jurnal Litbang Kota Pekalongan
Vol. 19 No. 2 (2021)

Pengaruh Pelayanan dan Fasilitas Terhadap Kepuasan Pasien Di RSUD Limpung Batang

Kharisma Nawang Sigit (Universitas Selamat Sri)
Muhammad Syaqiq (Universitas Selamat Sri)



Article Info

Publish Date
30 Dec 2021

Abstract

This study aims to determine the effect of services and facilities on patient satisfaction in Limpung Batang Hospital. The poppulation in this study were all people who had been patients, both outpatients and inpatients. The sammpling technique in this study ussed the accidental sampling method, the researchers took samples that happened to be met at that time there were 50 patients who met the sample selection criteria. The data analysiss technique used in this ressearch is validity test, reliability test, normality test, multicollinearity test, heteroscedasticity  test.  The ressults showed that the service variable partially affected patient satisfaction with the value and the facility variable partially affected patient satisfaction. Service and facility variables simultaneously affect patient satisfaction in Limpung Batang Hospital. Keywords: Services, facilities, patient satisfaction

Copyrights © 2021






Journal Info

Abbrev

litbang

Publisher

Subject

Agriculture, Biological Sciences & Forestry Computer Science & IT Public Health

Description

Jurnal Penelitian dan Pengembangan Kota Pekalongan merupakan laporan penelitian atau penelaahan terhadap karya-karya ilmiah yang ditulis oleh para pakar dalam bidang persoalan yang dipelajari. Penyusunan jurnal dilaksanakan oleh Dewan Redaksi sebagai wahana untuk mendokumentasikan laporan penelitian ...