Journal of Islamic Economics Perspectives
Vol 4 No 1 (2022): February (2022) Journal of Islamic Economics Perspectives

Patient Satisfaction Based on Quality of Service and Location

Rahayu Mardikaningsih (Sunan Giri University)

Article Info

Publish Date
25 Feb 2022


This paper aims to observe the causes of patient satisfaction based on service quality and location. The population in this study were patients at a health center in West Surabaya with a total sample of 96 respondents. The method of data analysis to determine the effect of service quality and location on patient satisfaction used an analytical tool, namely the multiple linear regression equation. This study found that service quality and location have a role in the formation of patient satisfaction at the puskesmas. This is an important determinant for achieving patient satisfaction. It is the obligation of the puskesmas to provide the best service for the community in the health sector. The results of this study are expected to be material for improving the quality of services in hospitals and become the basis for further research.

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Journal Info





Religion Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences


FOCUS This journal focused on Islamic economics and finance studies and present developments through the publication of articles. Specifically, the journal will deal with topics, including but not limited to Islamic economics, Islamic banking, Islamic finance, Islamic accounting, Islamic ...