Jurnal Komunikasi Islam
Vol. 8 No. 1 (2018): June

Korelasi Komunikasi Interpersonal Efektif & Kualitas Layanan Tim Medis terhadap Kepuasan Pasien

Ilona Vicenovie Oisina (Program Pascasarjana Fakultas Komunikasi UPI YAI, Jakarta)
Ivonne Ruth Vitamaya Osidhi (Fakultas Kedokteran Universitas Methodist Indonesia, Medan)

Article Info

Publish Date
01 Oct 2018

Abstract

Effective medical staff-patient interpersonal com­mu­ni­cation is a central clinical function. This study was a sur­vey of 96 patients at Claudia Bagan Batu Hospital, Riau at­temp­ting to contribute the role of interpersonal communi­ca­­tion and a hospital's service quality towards patient satis­fac­tion. By utilizing correlation analysis between variables and regression to each variable, this study has found a strong correlation between variable of interpersonal com­mu­ni­cation and variable patient satisfaction (0.805) and the moderate correlation between the variable of service quality and patient satisfaction (0.639). In short, it has revealed that there has been a strong influence between interpersonal com­mu­nication and service quality at Claudia Bagan Batu Hospital on patient satisfaction (87.8%).

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Journal Info
Jurnal Komunikasi Islam
Website

Abbrev

jki

Publisher

Universitas Islam Negeri Sunan Ampel

Subject

Religion Arts Humanities Languange, Linguistic, Communication & Media Social Sciences

Description

Jurnal Komunikasi Islam is the flagship journal, published biannually in June and December, of Islamic Communication and Broadcast Department, Dakwah and Communication Faculty, Islamic State University of Sunan Ampel (UINSA) Surabaya in collaboration with Indonesian Professional Dakwah Association ...