Jurnal Ekonomika dan Bisnis Islam
Vol 3 No 2 (2020): Agustus

HUBUNGAN PROMO CASHBACK TERHADAP LOYALITAS PELANGGAN MUSLIM SURABAYA DALAM PELAYANAN DIGITAL WALLET OVO

fitri Amelia (Unknown)
Khusnul Fikriyah (Unknown)



Article Info

Publish Date
01 Aug 2020

Abstract

The growth of Indonesia's digital economy since 2016 has grown rapidly, one of which is the presence of digital wallet. The best digital wallet in Indonesia is Ovo with the cashback promo service that makes customers feel given the convenience to transact. This research aims to exemine the relationship between cashback promotion with muslim customer's loyalty in digital wallet Ovo  services. This study is using quantitative method with descriptive approach. The number of respondents with a total of 100 respondents Ovo users in Surabaya. The data collection technique of this research using questionnaire method then measured on a Likert scale and analysed with the help of SPSS Statistics version 23 software. The results of this study indicated a low relationship between cashback promotion with muslim customer's loyalty in digital wallet Ovo services.

Copyrights © 2020






Journal Info

Abbrev

jei

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomika dan Bisnis Islam mencakup studi ilmu Ekonomi Islam yang terdiri dari: Ekonomi dan Bisnis Islam Kewirausahaan Islam Zakat dan Wakaf Akuntasni Syariah Keuangan dan Perbankan ...