International Journal of Information Techonology and Education (IJITE)
Vol. 1 No. 2 (2022): March 2022

Evaluation of Incident Management in University using IT Infrastructure Library Framework

Johan Reimon Batmetan, Julita Mamonto, Ronaldo Muyu, Christy Poluakan (Department of Information Technology and Communication, Universitas Negeri Manado, Indonesia)

Article Info

Publish Date
24 Mar 2022

Abstract

Supporting the implementation of optimal services is a major need for organizations today. Guaranteed service management and good security is one of the benchmarks. This study aims to measure the level of incident management security at the Manado State University Computer Center. Incident Management is an intrinsic IT process that is visible to both customers and businesses. An organization proactively implements a sound IT service management framework such as ITIL v3 so as to maintain the desired Quality of Service (QoS). Data analysis uses Likert scale calculations and refers to aspects of maturity.

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Journal Info
International Journal of Information Techonology and Education (IJITE)
Website

Abbrev

ijite

Publisher

JR Education

Subject

Computer Science & IT Other

Description

Focus And Scope The International Journal of Information Technology and Education (IJITE) provides a distinctive perspective on the theory and best practices of information technology and education for a global audience. We encourage first-rate articles that provide a critical view on information ...