Abiwara : Jurnal Vokasi Administrasi Bisnis
Vol 1, No 1: September 2019

Prosedur Pelayanan Terhadap Kepuasan Pelanggan Pada Indomaret Tugu Cimanggis

Rita Wahyuni (Institut Ilmu Sosial dan Manajemen Stiami)

Article Info

Publish Date
16 Jul 2021

Abstract

This final report discusses the procedure of service to customer satisfaction at Indomaret Tugu Cimanggis, by doing observation and interview to Indomaret employee and compare it with theory that discuss about service procedure to customer satisfaction. Based on the observations that the author has done this aims to improve service to customer satisfaction Indomaret Tugu Cimanggis. Although there are still many problems encountered, but the problems faced are not too significant so only need a little evaluation to further improve the service to customer satisfaction. The data used are primary data collected and interview to Indomaret Tugu Cimanngis.

Copyrights © 2019




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Journal Info
Abiwara : Jurnal Vokasi Administrasi Bisnis
Website

Abbrev

ABIWARA

Publisher

Institut Ilmu Sosial dan Manajemen STIAMI

Subject

Social Sciences

Description

Jurnal ABIWARA diterbitkan oleh Program Studi Administrasi Bisnis Vokasi Institut Ilmu Sosial dan Manajemen Stiami Jakarta sebagai media untuk publikasi gagasan dan studi ilmiah untuk pengembangan ilmu pengetahuan dalam administrasi bisnis dan Kewirausahaan. Publikasi ini memuat berbagai tulisan ...