EQIEN - JURNAL EKONOMI DAN BISNIS
Vol 10 No 2 (2022): EQIEN - JURNAL EKONOMI DAN BISNIS

ANTESEDEN DAN KONSEKUENSI KEPUASAN KONSUMEN SERTA PERAN MEDIASI SIKAP TERHADAP MEREK PADA LOYALITAS DALAM LAYANAN SHOPEE

Dwi Puspa Maharani Usali Rachman (Unknown)
Zunan Setiawan (Unknown)
Sukardi Sukardi (Unknown)

Article Info

Publish Date
31 May 2022

Abstract

This study investigates the impact of social media marketing elements, namely entertainment, customization, interaction, electronic word of mouth and trends, on consumer engagement on brands and brand knowledge. This study collects Research conducted using an online survey distributed to 273 respondents by distributing questionnaires and meeting the criteria of respondents who are Shopee service users. Overall, the sample profile broadly matches the research objective, namely shopee service users in representatives of major cities in Indonesia based on a 5-point Likert scale, using measurement items adopted from the Smith study (2020). This analysis presents a partial least squares structural equation modeling (PLS–SEM) using SmartPLS v3.2.8.

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Journal Info
EQIEN - JURNAL EKONOMI DAN BISNIS
Website

Abbrev

OJS

Publisher

STIE DR. KHEZ MUTTAQIEN Purwakarta

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal E-Qien adalah wadah informasi ilmiah bidang ilmu ekonomi dan bisnis, berupa hasil studi kepustakaan maupun studi empiris. Volume 6 Nomor 1 Bulan Februari Tahun 2019. Frekuensi terbitan 2 kali dalam ...