Journal of Educational Science and Technology
Volume 8 Number 2 August 2022

The Role of Student Trust in Mediating Service Quality and Student Reputation Against E-WOM

Dadang Munandar (International Women University)
Fajar Rezeki Ananda (Universitas Prima Indonesia)
Syaifuddin Syaifuddin (Universitas Prima Indonesia)
Yusniar Lubis (Universitas Medan Area)
Nasib Nasib (Universitas Mahkota Tricom Unggul)



Article Info

Publish Date
31 Aug 2022

Abstract

The purpose of this research is to examine the study titled The Role of the Quality of Student Trust in Mediating the Quality of Student Services and the University's Reputation on Electronic Word of Mouth among students. This study's sample was chosen utilizing a multi-stage sampling technique, beginning with the selection of private institutions using purposive sampling and ending with the selection of students using incidental sampling. In this survey, there were 255 students who represented five private universities in percentage. Descriptive statistics and structural equation modeling were employed in the data analysis (SEM). The study's findings revealed that service quality has a positive and significant effect on electronic word of mouth, university reputation has a positive and significant effect on electronic word of mouth, student trust has a positive but not significant effect on electronic word of mouth, student trust can mediate between service quality and electronic word of mouth, and student trust can moderate the influence of university reputation on electronic word of mouth.

Copyrights © 2022






Journal Info

Abbrev

JEST

Publisher

Subject

Education Engineering

Description

Jurnal EST mempublikasikan artikel hasil penelitian bidang studi kependidikan, yang berhubungan dengan belajar dan pembelajaran, teori dan praktik pendidikan, kebijakan pendidikan, pengembangan kurikulum dan materi pembelajaran, pendidikan budaya dan karakter bangsa, pendidikan guru, teknologi dan ...