Jurnal Manajemen Teori dan Terapan
Vol. 15 No. 3 (2022)

Understanding the Determinants of m-Health Adoption in Indonesia

Vivianti Kwee (Universitas Prasetiya Mulya, Tangerang, Indonesia)
Istijanto Istijanto (Universitas Prasetiya Mulya, Tangerang, Indonesia)
Handyanto Widjojo (Universitas Prasetiya Mulya, Tangerang, Indonesia)



Article Info

Publish Date
17 Dec 2022

Abstract

Objective: Mobile health (m-health) is a fast-growing service that enables users to consult with doctors remotely. This research investigates the factors influencing m-health adoption in Indonesia using The Unified Theory of Acceptance and Use of Technology (UTAUT). Design/Methods/Approach: A quantitative method was applied by distributing an online questionnaire to active users of the m-health application in Greater Jakarta. The data from 242 respondents was collected through non-probability sampling techniques and analyzed by Structural Equation Modeling (SEM). Findings: The findings show that performance expectancy and price value have significant positive effects on behavioural intention. Behavioural intention significantly encourages actual usage behaviour of m-health services among consumers. Originality: This study discusses the applicability of the Unified Theory of Acceptance and Use of Technology (UTAUT) mobile health application in the Indonesian market and adds a perceived risk variable to the model to determine the influence of this variable on behavioural intention in the Indonesian context. Practical/Policy implication (optional): The findings of this research offer recommendation for m-health service providers regarding health service and the fit value of consumers.

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