Journal of Information Systems and Informatics
Vol 5 No 1 (2023): Journal of Information Systems and Informatics

Monitoring Application Complaints of Internet Service Provider Interference Using Waterfall Method (Case Studies: Indihome Pasar Baru Tangerang)

I Made Willy Prasetya H (Universitas Mercu Buana)
Nurullah Husufa (Universitas Mercu Buana)

Article Info

Publish Date
03 Mar 2023


The impact of information systems and technology on various industries, including internet services like Indihome, is substantial. However, providing seamless access to Indihome internet services remains a challenge for PT Telkom Akses, particularly at their Pasar Baru Tangerang branch. One of the issues faced by staff members when handling complaints from internet service users is the lack of integration between the manual data management system and Telegram, which could automate operations and streamline the process of distributing trouble tickets. The current process for distributing trouble tickets is also inefficient, relying on manual copying and pasting. To address these issues, the application was developed using the PHP programming language, Codeigniter Framework, and MySQL, and the Waterfall method was employed in the design process. The application includes features such as Add Data Datin, Add Data Non Datin, Close Data Datin, Close Data Non Datin, and Telegram bots to facilitate complaint monitoring and ticket distribution.

Copyrights © 2023

Journal Info





Computer Science & IT


Journal-ISI is a scientific article journal that is the result of ideas, great and original thoughts about the latest research and technological developments covering the fields of information systems, information technology, informatics engineering, and computer science, and industrial engineering ...