Jurnal Manajemen Atma Jaya
Vol 12, No 1 (2015): Jurnal Manajemen

ANALISIS EFEK MEDIASI KEPUASAN SISWA ATAS PENGARUH KUALITAS LAYANAN, CITRA SEKOLAH, PERSEPSI TENTANG HARGA, TERHADAP TINGKAT KEPERCAYAAN SISWA ( Study Empiris Pada SMK Swasta Di Jakarta Barat)

Sitorus, Tigor ( Universitas Bunda Mulia)
Suwarno, Suwarno ( Universitas Bunda Mulia)



Article Info

Publish Date
01 Nov 2015

Abstract

This study aims to determine the influence of Service Quality, School Image and Perception Price for Student Satisfaction and Student Trust. This research was conducted at the Vocational High School (SMK) Private in West Jakarta, which spread in 8 (eight) districts with a total sample of 200 students. Structural Equation Modelin (SEM) by AMOS program version 22 used to prove the affecting of among variables, with conclusions as follows: first; Service Quality has positive and significant  effect on Student Satisfaction,  second; School Image has positive and significant  effect on Student Satisfaction,  Third; Perception Price has positive  effect but not significant on Student Satisfaction,   Fourth; Service Quality has positive  effect but not significant on Student Trust,  Fifth; School Image has positive effect but not significant on Student Trust, Sixth; Perception Price has positive effect and significant Student Trust, Seventh; Student Satisfaction has positive effect and significant  on Student Trust, and the eighth, mediating effect of student satisfaction more strength and significant than direct effect of service quality and school image on student trust. Keywords : Service Quality, School Image, Perception Price, Student Satisfaction, Student Trust

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Journal Info

Abbrev

JM

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Manajemen memuat informasi hasil kegiatan penelitian pemikiran konseptual di bidang ilmu manajemen. Sarana komunikasi ilmiah ini diterbitkan oleh Fakultas Ekonomi Universitas Katolik Indonesia Atma Jaya Jakarta. Terbit perdana 2004 dengan siklus terbit 2 kali setahun yaitu pada bulan Mei dan ...