Sewagati: Jurnal Pengabdian Masyarakat Indonesia
Vol. 2 No. 1 (2023): Maret : Jurnal Pengabdian Masyarakat Indonesia

PELATIHAN EXCELLENT SERVICE DALAM MENINGKATKAN SUMBER DAYA MANUSIA (SDM) FOOD & BEVERAGE (F&B) PADA KARYAWAN DI SEMARANG ROYAL GOLF

Ahmad Mansur (STIEPARI Semarang)
Syamsul Hadi (STIEPARI Semarang)
Umar Abdul Jabbar (STIEPARI Semarang)

Article Info

Publish Date
01 Mar 2023

Abstract

Service is the main and first key for the comfort of guests who come to a company, Service Excellence is the key. In language Service Excellence consists of two words, namely Service and Excellence. Every activity that is intended and intended to provide satisfaction through services provided by someone satisfactorily, something that is provided is of high quality and exceeds what the customer expects. the quality of Human Resources (HR) of employees in restaurants needs to be improved. One way to improve the quality of service for employees is for employees to be given direction and training regarding the importance of excellent service. Excellent service is an effort to provide a sense of satisfaction and foster trust in or customers in food and beverage business managers

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Journal Info
Sewagati: Jurnal Pengabdian Masyarakat Indonesia
Website

Abbrev

sewagati

Publisher

Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Subject

Social Sciences Other

Description

SEWAGATI: Jurnal Pengabdian Masyarakat Indonesia, adalah jurnal yang menerbitkan artikel-artikel penelitian sebagai hasil pengabdian masyarakat, model atau konsep dan atau implementasinya dalam rangka peningkatan partisipasi masyarakat dalam pembangunan, pemberdayaan masyarakat atau pelaksanaan ...