Jurnal Imiah Pengabdian Pada Masyarakat (JIPM)
Vol 1 No 3 (2024): Januari - Maret

Analisis Minat Dan Kepuasan Anggota Koperasi Simpan Pinjam Dan Pembiayaan Syariah Di Wilayah Bungatan Situbondo

Ahmad Muzayyin (Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember)
Muhammad Irfan (, Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember)
Moh. Lailul Ilham (Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember)
Firdiana (Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember)

Article Info

Publish Date
16 Feb 2024

Abstract

This study aims to analyze the factors that influence the interest in becoming a member and the level of satisfaction of members of BMT NU Bungatan Branch. The research method used is qualitative method. Data collection is done through observation, interviews and documentation. The results showed that location, profit sharing, promotion, and trust factors had a significant effect on interest in becoming a member of BMT. The most popular savings product is Tabah while the most popular financing product is Al-Qardhul Hasan. The level of member satisfaction with BMT services reaches 100%, this is due to the friendly and polite attitude of employees, responsiveness in handling complaints, and compatibility between expectations and realization of financing. In conclusion, BMT NU Bungatan Branch needs to improve marketing strategies and maintain service quality to increase member interest and satisfaction.

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Journal Info
Jurnal Imiah Pengabdian Pada Masyarakat (JIPM)
Website

Abbrev

jipm

Publisher

CV ITTC Indonesia

Subject

Religion Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Imiah Pengabdian Pada Masyarakat (JIPM) merupakan jurnal pengabdian kepada masyarkat yang diterbitkan oleh CV.INDONESIA dengan Nomor Registrasi ISSN : 3026-1163 (Online). Terbit pertama kali bulan Juni 2023, dan diterbitkan 2 kali dalam setahun yaitu pada bulan (Juni dan Desember). Setiap ...