Jurnal Administrasi Kesehatan Indonesia
Vol. 4 No. 2 (2016)

Hubungan Antara Level Emergency Severity Index (ESI) dengan Kepuasan Pasien di Instalasi Gawat Darurat Rumah Sakit Sido Waras

Regina Kurniasari (Fakultas Kesehatan Masyarakat, Universitas Airlangga Surabaya)



Article Info

Publish Date
30 Dec 2016

Abstract

The number of patients in Sido Waras Hospital Emergency Department declined since in 2013 until 2015 and the preliminary survey also showed there were complex complaints emergency department services. Therefore, the purpose of this study was to analyze the relationship between the service and the satisfaction of patients in Sido Waras Hospital Emergency Department.The concept of ESI Sido Waras Hospital Emergency Department namely provided categories of patients based on the gravity and duration of patient management.Therefore in this study to analyze the relationship with the ESI level of patient satisfaction in the Sido Waras Hospital Emergency Department. This study was a survey.Keywords : Emergency department, ESI level, patient satisfaction, service quality

Copyrights © 2016






Journal Info

Abbrev

JAKI

Publisher

Subject

Health Professions

Description

Jurnal Administrasi Kesehatan Indonesia (JAKI) is a scientific journal that contains editorials, research articles, and literature reviews related to the scope of the management, organization and leadership in health institutions. This journal is supported by practitioners and scientists from ...