Upajiwa : Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat
Vol 1 No 1 (2017): UPAJIWA : Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat

STUDI PERSEPSI PELANGGAN DALAM PENINGKATAN KEPUASAN WISATA PADA MUSEUM KARS INDONESIA

Anggraini, Fusca Asti (Unknown)
Wiyono, Gendro (Unknown)



Article Info

Publish Date
21 Mar 2017

Abstract

This study discussess customers perception to increase tourism satisfaction in the Kars Museum Indonesia. The population are all traveller in the area of museum with 100 people as sample. The collecting data used questionare structurally and scale likert. The analyse data used Structural Equation Modeling (SEM) with Patial Least Square (PLS). Based on path analyse can be concluded that direct effect on tourism attractions toward satisfaction tourist is the best perception with a total effect of 0.425, tourist guide towards satisfaction tourist is the worst perception with a total effect of 0.291 so that it need improvement and enhancement. The result of study showed that variables educational content, tourism attractions and tourist guides have a significant effect on the perception of visitors and simultaneously affect sigificant to visitors perception with a coefficient of 0.641. Keywords: Attraction, Educational Contents, Perception, Satisfaction, Tourist Guide

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Journal Info

Abbrev

magistermanajemen

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Upajiwa merupakan publikasi yang diterbitkan dua kali dalam setahun pada bulan April dan Oktober oleh Program Studi Magister Manajemen, Fakultas Ekonomi Universitas Sarjanawiyata Tamansiswa Yogyakarta. Upajiwa menerbitkan artikel yang melaporkan hasil penelitian dan hasil pemikiran berupa gagasan, ...