Jurnal Widya Manajemen & Akuntansi
Vol 5, No 2 (2005)

Pengaruh Organizational Citizenship Behavior terhadap Persepsi Kualitas Karyawan dan Dampaknya pada Kepercayaan Konsumen Bidang Jasa di Surabaya

Djati, S. Pantja (Unknown)



Article Info

Publish Date
21 Aug 2017

Abstract

The core of service activities lying on the value delivery, therefore emplyoee-consumer encounters needs an extra attention. Employee are company' integral part so its behavior will affect the whole service process.

Copyrights © 2005