Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi
Vol 19, No 2 (2017)

Service Culture: Concept And Measurement

Robiansyah, Robiansyah (Unknown)

Article Info

Publish Date
10 Sep 2017

Abstract

This paper aims to review several studies on service culture in term of concept and measurement aspect. Conceptual review is urgent to guide scholars develop and choose the best concept which is represented the phenomenon in human resource management context. Meanwhile, for empirical studies, it is important for researcher using appropriate measurement in its questionnaire development. As result, this paper suggest a set of indicators to measure service culture in hotel industry.Keywords: Service culture, conceptualizing, measurement, and hotel industry.

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Journal Info
Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi
Website

Abbrev

FORUMEKONOMI

Publisher

Universitas Mulawarman

Subject

Economics, Econometrics & Finance Other

Description

FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansiis a scientific journal in the field of economics and management published twice a year (in January & ...