Fountain of Informatics Journal
Vol 2, No 2 (2017): November

IT Audit of IT Service Provider Using COBIT 4.1 Framework: Case Study at PT. XYZ

Muhammad Malik Hakim (Universitas Muria Kudus)

Article Info

Publish Date
10 Nov 2017


IT service providers often campaign for the importance of having a high level of IT maturity to its customers. However, not all IT companies have a high commitment to IT management within their own organisation. As a case study, this paper attempts to measure the IT maturity level of PT. XYZ that now is a growing IT services provider. Data collection is done by interview, document study, and direct field observation. The measurement of IT maturity level is conducted using 4 domains of COBIT 4.1 Framework, consists of Plan and Organize (PO), Deliver and Support (DS), Acquire and Implement (AI), and Monitor and Evaluate (ME). The result shows a value of 2.5 which indicates that IT maturity level is at level 2 (Repeatable but Intuitive) which means low enough for companies that should have a high awareness of IT governance and commitment. This study shows that the level of IT maturity in IT service provider is not always as high as its campaign.

Copyrights © 2017

Journal Info






Fountain of Informatics Journal (FIJ), with registered ISSN 2541-4313 (Print), ISSN 2548-5113 (Online), and DOI 10.21111/fij, is a peer-reviewed journal published semi-annual (May and November) by Universitas Darussalam Gontor. The FIJ invites manuscripts in the various topics include, but not ...