INVOTEK: Jurnal Inovasi Vokasional dan Teknologi
Vol 18 No 2 (2018): INVOTEK: Jurnal Inovasi, Vokasional, dan Teknologi

Analisis Kepuasan Mahasiswa Terhadap Pelayanan Laboratorium Jaringan Menggunakan Pendekatan Importance-Performance Analysis

Syukhri Syukhri (Unknown)



Article Info

Publish Date
22 Oct 2018

Abstract

This study aims to analyze student satisfaction with the Network Laboratory services of the Electronics Engineering Department, Faculty of Engineering, Universitas Negeri Padang using the Importance Performance Analysis (IPA) approach and as an evaluation material in maximizing learning objectives, especially for networking subjects. The sampling technique uses simple random sampling, with research data sources covering 75 respondents students of Informatics Engineering Education program, Department of Electronics Engineering Faculty of Engineering, Universitas Negeri Padang class 2015. Data analysis in the form of validity and reliability tests using SPSS version 17.0. This research resulted in the quality of services received by students not as expected. Attributes that enter into quadrant I are attributes that need to be improved with top priority. These attributes are the conditions of a comfortable laboratory room, good internet access, good hardware quality, laboratory technician friendliness, ease of students in obtaining services, the presence of laboratory technicians, and the ease of laboratory technicians to be contacted. For this reason, a significant increase in these attributes is needed. With the analysis of student satisfaction on the Network Laboratory of the Electronics Engineering Department, Faculty of Engineering, Universitas Negeri Padang, it is expected that improvements can be made with priority attributes in quadrant I.

Copyrights © 2018






Journal Info

Abbrev

invotek

Publisher

Subject

Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Transportation

Description

INVOTEK: Jurnal Inovasi Vokasional dan Teknologi is a double blind peer-reviewed journal for Technical, Vocasional, Education and Training (VET) related research. This journal provides full open access to its content on the principle that making research freely available to the science community and ...