Jurnal Vokasi Indonesia
Vol 4, No 1 (2016): January - June

EVALUASI SPT TAHUNAN ELEKTRONIK

Elsie S. Kasim (Unknown)
Titin F. Nur (Unknown)



Article Info

Publish Date
30 Sep 2016

Abstract

Evaluation of services of Electronic Annual Tax Return is conducted to determine the quality of services ofElectronic Annual Tax Return. This is done by using the five Service Quality (SERVQUAL) dimensionswhich are tangibles, realibility, responsiveness, assurance and empathy. The result of the research and analysis ofEvaluation of services of Electronic Annual Tax Return concluded that Taxpayers are satisfied with the qualityof Electronic Annual Tax Return. Advices given to the djponline.pajak.go.id websites is it should be moreattentive to the needs of the Taxpayers. Djponline.pajak.go.id websites should not only pay attention to thefunctions but also increased trust amoung Taxpayers toward djponline.pajak.go.id websites.Keywords: Evaluation of services, Electronic Annual Tax Return, Service Quality

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Journal Info

Abbrev

jvi

Publisher

Subject

Arts Humanities Economics, Econometrics & Finance Education Public Health Social Sciences

Description

Jurnal Vokasi Indonesia is a applied and scientific journal which publishes original articles on new knowledge, research or applied research and other development related to vocational issue. The journal is published by Vocational Program universitas Indonesia and provides a broad-based forum for ...