Jurnal Vokasi Indonesia
Vol 4, No 1 (2016): January - June

ANALISIS KUALITAS PELAYANAN SUB BAGIAN AKADEMIK (SBA) PROGRAM VOKASI UNIVERSITAS INDONESIA

Sancoko Sancoko (Unknown)
Mohammad Riduansyah (Unknown)
Wahyu Nofiantoro (Unknown)



Article Info

Publish Date
30 Sep 2016

Abstract

Measurement tools service quality is using Serv Quality Method. In this study, we tried to see different gapbetween students' perceptions of employee performance with the level of interest/expectations of students to anexisting service using five indicators Serv Quality. Aspects studied is, reliability aspects, responsiveness aspect,assurance Aspects, empathy aspects, and the tangibles aspects. SBA research object because they become thefrontline in shaping the image of the ministry in Program vocational UI.The method used in this research is descriptive analysis method with quantitative approach., ie research thatdescribes a data collection on the observations that have been made. This research activity is a continuation ofresearch since the first semester of 2014/2015 to the first semester of 2015/2016. The population in this studyis that students of Administration UI vocational program. Based on the results of this study concluded that thereis still a big gap to the five dimensions of Quality Serv.Keyword; Serv Quality, Public Service, Importance-Performance Matrix

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Journal Info

Abbrev

jvi

Publisher

Subject

Arts Humanities Economics, Econometrics & Finance Education Public Health Social Sciences

Description

Jurnal Vokasi Indonesia is a applied and scientific journal which publishes original articles on new knowledge, research or applied research and other development related to vocational issue. The journal is published by Vocational Program universitas Indonesia and provides a broad-based forum for ...