EKSPANSI
Vol 10, No 2 (2018)

ANALISIS KOMPARATIF SERVICE EXCELLENT ANTARA BPR ARTHA JAYA MANDIRI DENGAN BPRS AL-MADINAH DI TASIKMALAYA

Joni, Joni (Unknown)



Article Info

Publish Date
01 Dec 2018

Abstract

This study aims to find out service excellent at BPR Artha Jaya Mandiri, service excellent at BPRS Al-Madinah, and the differences. The sample used is the number of customers of BPR Artha Jaya Mandiri 100 people, and 100 customers of BPRS Al-Madinah. The analysis technique uses the t test and 2 independent samples. The results of service excellent research at BPR Artha Jaya Mandiri amounted to 60.88, and service excellent at BPRS Al-Madinah was 60.06. Based on the results of testing the hypothesis it is proven that t count <t table at the 0.05 level of significance, and the results compare the mean between the average service excellent scores at BPR Artha Jaya Mandiri and BPRS Al-Madinah only difference of 0.82. So there is no significant difference between the excellent service of BPR Artha Jaya Mandiri and BPRS Almadinah. Keywords: Service Excellent, BPR, BPR Syariah.

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Journal Info

Abbrev

akuntansi

Publisher

Subject

Economics, Econometrics & Finance

Description

The Ekspansi journal (Jurnal Ekonomi, Keuangan, Perbankan dan Akuntansi), with registered number ISSN 2085-5230(print) and ISSN 2580-7668 (Online) is a scientific multidisciplinary journal published by Accounting depatment, Politeknik Negeri Bandung. The Ekspansi Journal provides a specialized forum ...