Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika)
Vol 1 (2016): Edisi Juli

PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, KUALITAS PELAYANAN DAN EKSPEKTASI KINERJA TERHADAP KEPUASAN PENGGUNA DALAM PENERAPAN SISTEM TEKNOLOGI INFORMASI PADA KOPERASI DI KOTA PEMATANGSIANTAR

Dedi Suhendro (AMIK Tunas Bangsa)



Article Info

Publish Date
07 Jul 2017

Abstract

The objective of the research was to find out the influence of independet variables (the variable of system quality the variable of information quality, the variable of service quality, and the variable of performance expectancy) simultaneously and partially had the influence on dependent variable (users’ satisfaction). The population was 300 cooperatives at Pematangsiantar, and 225 of them were used as the samples, taken by using purposive sampling technique. The data were processed by using multiple linier regression analysis with an SPSS software program. The result of the hypothesis showed that independent variables (the variable of system quality, the variable of information quality, the variable of service quality and the variable of performance expectation) simultaneously had significant influence on dependent variable (the variable of users’ satisfaction) at the cooperatives, Pematangsiantar. Partially, the variable of system quality, the variable of service quality and the variable of performance expectation had positive and significant influence on user’s satisfaction at the cooperatives, Pematangsiantar, but the variable of information quality did no have any influence on users’ satisfaction at the cooperative, Pematangsiantar

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Journal Info

Abbrev

jurasik

Publisher

Subject

Computer Science & IT

Description

JURASIK adalah jurnal yang diterbitkan oleh LPPM STIKOM Tunas Bangsa Pematangsiantar yang bertujuan untuk mewadahi penelitian di bidang Sistem Informasi dan Teknik Informatika. JURASIK (Jurnal Riset Sistem Informasi dan Teknik Informatika) adalah jurnal ilmiah dalam ilmu komputer dan informasi yang ...