Journal of Indonesian Health Policy and Administration
Vol 2, No 1 (2017)

Analysis of Factors Affecting Patient Satisfaction JKN Non PBI at Primary Health Care in East Jakarta District 2016

Cahya Arbitera (Faculty of Public Health Universitas Indonesia)
Amal Chalik Sjaaf (Department of Health Policy and Administration, Faculty of Public Health Universitas Indonesia)
Wahyu Sulistiadi (Department of Health Policy and Administration, Faculty of Public Health Universitas Indonesia)



Article Info

Publish Date
01 Jan 2017

Abstract

Health development in the period 2015-2019 is Indonesia Sehat program with the goal to improve the health and nutritional status of the community through health and community empowerment efforts which are supported with financial protection and health care equity. Social Health Security Agency (BPJS) as JKN organizers estimate in 2015 is a deficit of more than 6 trillion rupiahs. In 2016, the deficit is estimated to be 11 trillion rupiahs. This study used a cross-sectional study design. The population in this study were outpatients at the sub-district Kramat Jati and Pasar Rebo primary health care with the total number of 800 people and studied sample of 100 people. Patient satisfaction in this study has mean score of 43,06. Education variable; job and services are not significantly affects patient satisfaction JKN Non PBI at East Jakarta district primary heallth care. In conclusion, dimension of punctuality; convenience in obtaining services and ease in obtaining services most influence on patient satisfaction JKN Non PBI in East Jakarta district primary health care with the p value = 0,000 < 0,05. In addition, politeness and friendliness within the service still have big influence on patient satisfaction bicause it is important factors on patient satisfaction. Therefore, the author gives some recommendations to appropriate and thorough improvement added with upgrading to the punctuality of service, conducting a survey of patient satisfaction by BPJS and primary health care, disseminating the research results regarding the effect of service quality on patient satisfaction level, further and in-depth research needs to be done related to the effect on service quality dimension to JKN patient satisfaction level in all primary health care included in East Jakarta district, especially at primary health care which has never been conducted with survey and research on JKN patient satisfaction level.

Copyrights © 2017






Journal Info

Abbrev

ihpa

Publisher

Subject

Education Environmental Science Health Professions Public Health

Description

Journal of IHPA (Indonesian Health Policy and Administration) is a scientific journal which presents original articles on knowledge and information of research about the latest delevopment in the field of health, especially related to the issue of health policy and administration. This journal is ...