Jurnal Ilmiah Kesehatan Media Husada
Vol 1 No 1: Agustus

Penerapan Quality Function Deployment(QFD) Untuk Mengembangkan Kualitas Pelayanan Rawat Jalan Berorientasi Pelanggan Di Rumah Sakit Paru-Paru

Rudy Joegijantoro (Stikes Widyagama husada)

Article Info

Publish Date
11 Aug 2012


Quality Function Deployment (QFD) is defined as a method that supports the structured design of products or services. The method is based on the customer needs and involves all the relevant parties within an organization that develops and produces a product through teamwork. It is a method for mapping and prioritizing customer requirements into functional features and technical modules to optimize market performance. Although the quality of a service can be dramatically improved through a QFD exercise, the traditional crisp scoring approach has a major drawback. A wrong conclusion can be easily produced since the fuzzy nature of linguistic correlation terms from evaluation members is ignored. To overcome this problem, fuzzy scoring for linguistic terms is proposed in this paper. This study integrates fuzzy logic into House Of Quality to establish a framework for prioritizing customer requirements to simply, objectively, and scientifically analyze service features.

Copyrights © 2012

Journal Info





Education Health Professions Immunology & microbiology Nursing Public Health


Jurnal Ilmiah Kesehatan Media Husada (JIK Media Husada) menerima publikasi artikel asli dalam bentuk makalah penelitian, makalah tinjauan, laporan kasus dalam bahasa Indonesia atau Inggris. Artikel yang diterbitkan dalam jurnal ini berhubungan dengan berbagai topik seperti Keperawatan, Epidemiologi, ...