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INDONESIA
Jurnal Studi Manajemen dan Bisnis
Published by Universitas Trunojoyo Madura
ISSN : 23559643     EISSN : 24603775     DOI : https://doi.org/10.21107
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Jurnal Studi Manajemen Dan Bisnis (JSMB) ISSN: 2460-3775 (Online) dan ISSN: 2355-9543 (Print) administered by the Master of Management Faculty of Economics and Business, University of Trunojoyo Madura. This journal is here to accommodate innovative thinking of academics, researchers and practitioners in the publishing of scientific papers have been produced, both the study of theory and research. Through innovative thinking, the expected scientific developments, especially in the field of Management and Business can be achieved. JSMB issue twice a year (bi-annual) in June and December. This journal focuses on topics: corporate governance, human resources, strategic management, entrepreneurship, marketing management, the Management and information system, financial management, decision analysis, management research, Tourism Management, Green Management, and others.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 177 Documents
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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Yang Berdampak Pada Loyalitas Konsumen Di Mcdonald’s Cabang Cibubur, Jakarta Ynry Purnamasari; Putu Nina Madiawati
Jurnal Studi Manajemen dan Bisnis Vol 1, No 2 (2014): Desember
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v1i2.1531

Abstract

McDonald's is a fast food restaurant which is good because of the initial formation of the already apply standard observation checklist such as quality, service, cleanliness, and value. However, the implementation of McDonald's consumers find the taste and poor service provided by the service provider. The purpose of this study was to determine the effect of service quality on customer satisfaction impact on customer loyalty.The variables used in this study is the quality of service (X) as the independent variable, customer satisfaction (Y) as a mediating variable, and customer loyalty (Z) as the dependent variable. Based on the results of the analysis and processing of data it is found that quality of service influence 71.68%, customer satisfaction influence 70.3%, and customer loyalty influence 66%. The partial influence the quality of service on customer satisfaction is 30.14%. Influence of customer satisfaction on consumer loyalty is 1.04%. Influence of service quality on customer loyalty is 8.58%. The influence of service quality and customer satisfaction on customer loyalty simultaneously is 12.11% and is influenced by other variables amounted to 87.89%.
Du Pont System: Comparative Study Of Financial Performance PT. Indosat Tbk and PT. XL Axiata Tbk M. Boy Singgih Gitayuda; Arie Setyo Dwi Purnomo
Jurnal Studi Manajemen dan Bisnis Vol 7, No 1 (2020): Juni
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v7i1.7446

Abstract

The level of competition of telecommunications companies is getting tougher. Net income is one reference to measure the company's financial condition through the company's financial performance. This research will compare the two companies so that it can be known which company performance is better in that year and what influences it. The research method used is a quantitative method with a descriptive approach. This study uses secondary data types obtained from the Indonesia Stock Exchange. Researchers used the DuPont System analysis technique in conducting data analysis. Return on Investment (ROI) in the 2017 and 2019 period PT Indosat Tbk experienced a decline in ROI compared to 2017, this indicates that the level of net income obtained by the company owner for the capital invested in the company decreased. Return on Equity (ROE) in the 2017 and 2019 periods of PT XL Axiata Tbk has increased from 1.69 to 3.7, this indicates that the management of PT XL Axiata is able to provide better gains for shareholders.
Kepuasan Kerja dan Organizational Citizenship Behavior (OCB) pada Karyawan Harian Umum Fajar Cirebon Arif Partono Prasetio; Haibati Hayuningrat
Jurnal Studi Manajemen dan Bisnis Vol 4, No 1 (2017): Juni
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v4i1.3224

Abstract

Kondisi persaingan bisnis sangat dinamis sehingga organisasi harus berusaha untuk menjadikan organisasinya lebih unggul dari pesaingnya. Untuk itu dibutuhkan sumberdaya manusia yang memiliki Organizational Citizenship Behavior (OCB) yang tinggi. Kepuasan kerja merupakan salah satu penentu dari perilaku OCB karyawan. Penelitian ini membahas pengaruh kepuasan kerja terhadap Organizational Citizenship Behavior pada karyawan Harian Umum Fajar Cirebon. Responden yang digunakan sebanyak 60 orang yang merupakan keseluruhan jumlah karyawan. Untuk menjelaskan tingkat kepuasan kerja dan OCB karyawan digunakan teknik analisis deskriptif.Sedangkan analisis regresi linier sederhana digunakan untuk mengukur pengaruh variabel independen terhadap variabel dependen. Pengumpulan data dilakukan menggunakan kuesioner dengan 39 pertanyaan. Hasil penelitian menemukan adanya pengaruh signifikan dan positif antara kepuasan kerja terhadap OCB. Karyawan yang merasa puas cenderung mengembangkan perilaku OCB yang tinggi dan pada akhirnya berdampak positif pada kinerja perusahaan secara keseluruhan. 
Pengaruh Customer Value Terhadap Kepuasan Pengguna Smartphone Blackberry Gemini Curve 8520 (Studi pada Mahasiswa Fakultas Ekonomi Universitas Trunojoyo Madura) Miftahul Jannah; Muh. Syarief; Bambang Setiyo Pambudi
Jurnal Studi Manajemen dan Bisnis Vol 1, No 1 (2014): Juni
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v1i1.1512

Abstract

The purpose of this study were to find the influence of Customer Value was consist of Functional value (quality/performance) (X1), emotional value (X2), functional value price/ value for money (X3), and social value (X4) towards satisfaction (Y) and also to find the biggest variable effect towards college students user satisfaction at Economy Faculty Trunojoyo Madura University. The Population of this study was college students at Economy Faculty Trunojoyo Madura University. The Method used in this research was the purposive sampling, by 50 respondents and the research done in November 2013. The data collecting method were collecting kuesioner and library research. The result of this study were the Functional value (quality/performance) (X1), emotional value (X2), functional value price/ value for money (X3), dan social value (X4) effected the satisfaction (Y) of college students user smartphone Blackberry Gemini Curve 8520 at Economy Faculty Trunojoyo Madura University. The result from t test (parsial) proved the Functional value (quality/performance) (X1), emotional value (X2), price/ value for money (X3) had an signifikant effect to satisfaction (Y), while social value hadn’t signifikant effect towards satisfaction (Y) of college students user smartphone Blackberry Gemini Curve 8520 at Economy Faculty Trunojoyo Madura University. It could be concluded that from fourth free variable which have bigger influence to satisfaction (Y) of college students user smartphone Blackberry Gemini Curve 8520 at Economy Faculty Trunojoyo Madura University is functional value price/ value for money (X3).
Pengaruh Etika Bisnis Terhadap Kepuasan Pelanggan Andayani Waroeng Steak N Djawa (Studi Pada Andayani Waroeng Steak N Djawa Di Pamekasan) Berry Irsyad Al Amir
Jurnal Studi Manajemen dan Bisnis Vol 5, No 1 (2018): Juni
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v5i1.6497

Abstract

Business ethics is a code of conduct employers based on the value - moral values and norms are used as guidance in making decisions and solving problems Zimmerer (1996:20). Menurut Ronald J. Ebert dan Ricky M. Griffin (200:80) Business ethics is a term often used to indicate a person's ethical behavior of managers or employees of an organization.Satisfaction is of feeling happy or disappointed someone who comes from a comparison between the impression of the performance (or result) of a product and hopes (Ronny A. Rusly  (2002 :  37)This study aims to determine whether there is influence of the application of business ethics to customer satisfaction in Andayani Waroeng Steak N Java in Pamekasan. The sample collection technique using accidental sampling with analysis of data using multiple linear regression.
Pengaruh Kelengkapan Alat Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan (Studi Kasus pada Karyawan Lapangan PT. PLN persero Pamekasan) Iriani Ismail
Jurnal Studi Manajemen dan Bisnis Vol 3, No 1 (2016): Juni
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v3i1.2573

Abstract

Banyak faktor yang mempengaruhi kinerja karyawan, diantaranya penggunaan alat bantu kerja (untuk keamanan dan keselamatannya) dan disiplin kerjanya. Studi ini dilakukan untuk 1) menentukan apakah kelengkapan alat kerja berpengaruh terhadap kinerja karyawan lapangan; 2) menentukan apakah disiplin kerjaberpengaruh terhadap kinerja karyawan lapangan. Hipotesis yang diajukan adalah bahwa 1) alat kelengkapan kerja berpengaruh positif dan signifikan secara terhadap kinerja karyawan lapangan, 2) disiplin kerja berpengaruh positif dan signifikan terhadap kinerja karyawan lapangan Berdasarkan hasil analisis regresi linier berganda,ditemukan bahwa kelengkapan alat kerjaberpengaruh positif dan signifikan terhadap kinerja karyawan lapangan; disiplin kerja berpengaruh positif dan signifikan terhadap kinerja karyawan lapangan
Pengaruh Kualitas Layanan ,Citra Merek Dan Kepercayaan Terhadap Minat Beli Online Produk Batik Tulis Mutiara Sendang Lamongan Ahmad Fathur Rozi; - Nasikan
Jurnal Studi Manajemen dan Bisnis Vol 7, No 2 (2020): Desember
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v7i2.9050

Abstract

Pengaruh Karakteristik Perusahaan Dan Good Corporate Governance Terhadap Luas Pengungkapan Sustainability Report Pujiastuti Pujiastuti
Jurnal Studi Manajemen dan Bisnis Vol 2, No 1 (2015): Juni
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v2i1.1500

Abstract

Penelitian ini untuk menguji pengaruh karakteristik perusahaan dan tata kelola perusahaan terhadap pengungkapan tanggung jawab sosial dalam laporan tahunan perusahaan manufaktur 'terdaftar dari Bursa Efek Indonesia. Penelitian mengambil sampel dari 44 perusahaan berdasarkan Metoda purposive sampling pada periode 2006-2011. Analisis data yang digunakan regresi berganda. Hasil penelitian menunjukkan bahwa ukuran perusahaan dan dewan komisaris yang secara signifikan berpengaruh positif terhadap pengungkapan laporan keberlanjutan perusahaan; Sementara itu Pengaruh memiliki efek sebaliknya. Ternyata variabel independen lainnya seperti probabilitas. daftar tingkat. saham publik tidak mempengaruhi pengungkapan laporan keberlanjutan perusahaan.
Perancangan Perbaikan Proses Produksi Komponen Bodi Mobil Daihatsu dengan Lean Manufacturing di PT. “XYZ” Satria Khalif Isnain; Putu Dana Karningsih
Jurnal Studi Manajemen dan Bisnis Vol 5, No 2 (2018): Desember
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v5i2.6667

Abstract

Astra Daihatsu Motor Company. Potential market for automotive is continuously growing which is positive signal for automotive businesses. However nowadays competition is also getting stronger. Therefore PT Inti Pantja Press Industri should efficiently manage their production. One way is by reducing and eliminating waste in its production. Production process in PT. Inti Pantja Press Industri is still having several problems. Based on early observation there are bottleneck in subassy processes and also defective product. Reffering to these problems, it can be indicated that there are several waste in production process of PT. Inti Pantja Press Industri.Therefore, Lean Manufacturing  approach  is  utilized  to  reduce  or  eliminate  waste  in  production processes. First,   various waste are identified using Value Stream Mapping. Borda Count Method is used for determining critical waste that occur, they are as follow: waste waiting, defect, and overproduction that cause over inventory finish product. Then, 5 Whys Analysis specifies root causes of waste waiting and waste defect. By using Failure Mode and Effect Analysis, highest priority of root causescan be selected, which are  operator  do  not  clean  dies  before  press  process,  operator  do  not  replace components that has already over its lifetime (wear) and rust on finish product part. Recommendations for improvements are conducted by implementating Poka Yoke method,  they  are:  installation  of  sensors  and  equipment  in  Press  machines  and wrapping finish part product.
Implementasi Manajemen Risiko Berdasarkan PMBOK Untuk Mencegah Keterlambatan Proyek Area Jawa Timur (Studi Kasus: PT. Telkom) Havea Pertiwi
Jurnal Studi Manajemen dan Bisnis Vol 4, No 2 (2017): Desember
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v4i2.3959

Abstract

Peningkatan jumlah pengguna mendorong percaturan bisnis telekomunikasi berkembang menjadi lebih baik, hal ini mengakibatkan persaingan di bidang tersebut semakin ketat. PT. Telekomunikasi Indonesia, Tbk sedang melakukan proyek pembaruan infrastrukturnya. Pada tahun 2015, terjadi peningkatan jumlah proyek secara signifikan yang dikelola oleh Telkom Jawa Timur yaitu mencapai angka 105 proyek dan belum menerapkan manajemen risiko.Berdasarkan latar belakang tersebut digunakan pendekatan manajemen risiko proyek dengan standar Project Management Body of Knowledge (PMBOK)  yang diterbitkan tahun 1983 oleh Project Management Institute (PMI). Adapun tools untuk mengukur risiko digunakan metode Failure Modes and Effects Analysis (FMEA).Risiko yang menjadi prioritas dari hasil penelitian yaitu risiko keterbatasan kualifikasi tenaga kerja Mitra, adanya new item dalam pekerjaan yang belum terdapat dalam List of Materials,  keterlambatan pengurusan perijinan/ sitac/ PLN/ pihak ketiga, kesalahan perhitungan nilai realisasi proyek, keterbatasan jumlah tenaga kerja Mitra, perbaikan pekerjaan yang sudah selesai (rework), kurangnya komunikasi dan koordinasi, keterlambatan pemesanan material ke pabrik.

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