Jurnal INTECH Teknik Industri Universitas Serang Raya
Jurnal INTECH Teknik Industri Universitas Serang Raya, dengan nomor terdaftar ISSN 2407-781X (Print) dan 2655-2655 (online) adalah jurnal ilmiah yang diterbitkan oleh Program Sudi Teknik Industri, Fakultas Teknik, Universitas Serang Raya. Jurnal ini bertujuan untuk mempublikasikan hasil penelitian di bidang Teknik Industri yang diterbitkan dua kali setahun. Ruang lingkup Ilmu mencakup Riset Operasi, Sistem Manufaktur, Manajemen Industri, Ergonomi dan Sistem Kerja, Logistik dan Manajemen Rantai Pasokan, dan studi ilmiah lainnya sesuai dengan bidang lingkup penelitian Teknik Industri.
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188 Documents
<![CDATA[Pengukuran Tingkat Kualitas Pelayanan Pit-Stop Kopi Gresik ]]>
<![CDATA[Narto, Narto]]>
<![CDATA[ Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 5, No 1 (2019) ]]>
Publisher : <![CDATA[Universitas Serang Raya ]]>
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DOI: 10.30656/intech.v5i1.1453
<![CDATA[Coffee Pit Stop is one of the coffee shops in the city of Gresik, with its segmentation of consumers being middle and lower markets at prices that are very affordable for every community. Based on the initial survey, some complaints were felt by the customer, including seating for only one person so that if they came together with a large number they had to adjust their place first, the service was less representative; the taste variants were limit to each menu offered. This study aims to measure customer satisfaction by using the Servqual, IPA, and PGCV method with 100 respondents. The results showed that there were three attributes in quadrant A namely P4 very complete support facilities with PGCV values of 5.99, P5 wide and safe parking area with a PGCV value of 5.54, P10 immediately providing the right service according to customer desires with amount PGCV is 5.50. The corrective action taken to improve service quality is to carry out routine cleaning of the supporting facilities owned by Gresik Pit Stop. Suitable parking arrangements by parking officers must always consider so that the effectiveness of land use can be maximized, and the waiter must pay attention to the accuracy and speed in serving customers so that customer satisfaction will be creating.]]>
<![CDATA[Analisis Pengendalian Kualitas Air Minum dalam Kemasan Menggunakan Metode Six Sigma ]]>
<![CDATA[Widyarto, Wahyu Oktri]]>;
<![CDATA[Firdaus, Azirwan]]>;
<![CDATA[Kusumawati, Aulia]]>
<![CDATA[ Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 5, No 1 (2019) ]]>
Publisher : <![CDATA[Universitas Serang Raya ]]>
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DOI: 10.30656/intech.v5i1.1460
<![CDATA[Bottled drinking water is market with a variety of packaging, one of which is gallon packaging. Some of the problems that occur in the quality of the gallon are leaky gallons, broken gallons, dirty water, dirty bodies, and mossy gallons. This study aims to determine the company's baseline performance as seen from the value of Defect Per Million Opportunities (DPMO) and sigma level, identifying the causes of product defects. Discussions were carried out following DMAIC's steps on six sigma. Based on the results of data processing, it can see that the DPMO value is 662.46, and the sigma level is 4.84. This result can be the basis for the company to improve the performance of the quality of the products produced.]]>
<![CDATA[Usulan Penurunan Tingkat Kecacatan Produk Pelat Baja dengan Metode Six Sigma ]]>
<![CDATA[Anthony, Muhamad Bob]]>
<![CDATA[ Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 3, No 2 (2017) ]]>
Publisher : <![CDATA[Universitas Serang Raya ]]>
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DOI: 10.30656/intech.v3i2.877
<![CDATA[This study aims to maximize the decline in the level of product defects to lead to zero defects. Researchers use the six sigma method through 5 stages of completion, namely, define, measure, analyze, improve, and control. Based on the results of the study it can be concluded that the sigma level and the value of DPMO (Defect per Million Opportunities) of the company amounted to 3.47 with possible damage of 24,239 sheets for one million productions. After further analysis using the Pareto diagram, it found that the cutting fault transfer defect was the most common with a percentage of damage of 43%. And based on the results of the analysis of fishbone diagrams, it can be seen that the main factors causing contamination in the production process come from the worker factor (human), followed by machine factors, material, and work methods. The proposed improvements that can be made by the company include updating existing methods and SOPs (standard operating procedures) and monitoring the operator's performance and developing knowledge and planning proper maintenance scheduling.]]>
<![CDATA[Perencanaan Strategi Pemasaran Usaha Mikro Kecil dan Menengah Manis Bakery ]]>
<![CDATA[Tambunan, Willy]]>;
<![CDATA[Amelia, Theresia]]>;
<![CDATA[Priyana, Faris Prasetyohadi]]>
<![CDATA[ Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 5, No 1 (2019) ]]>
Publisher : <![CDATA[Universitas Serang Raya ]]>
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DOI: 10.30656/intech.v5i1.1067
<![CDATA[Marketing is an essential aspect of the strategy of increasing product sales. Manis Bakery UMKM itself does not have a specific plan for promoting mani bread. This study aims to design the marketing strategy of UMKM Manis Bakery based on the concept of Quantitative Strategic Planning Matrix (QSPM), Competitive Profile Matrix (CPM), and Strategic Position and Action Evaluation (SPACE). This research conducted at Manis Bakery UMKM with respondents chosen were business owners and respondents who bought bread at least once a week or more. Based on the results of the analysis that has done, the results obtained that the strength possessed by the Sweet Bakery UMKM are products without preservatives, bread has a soft texture, food that is not easy to expire, strategic company location and affordable prices. The strategy is a priority based on six alternative strategies, namely creating sweet bread with flavors or innovations and making unique and attractive packaging that will do when having additional business capital.]]>
<![CDATA[Analisis Cacat Produk Green Tyre dengan Pendekatan Seven Tools ]]>
<![CDATA[Hardono, Joko]]>;
<![CDATA[Pratama, Hendra]]>;
<![CDATA[Friyatna, Andi]]>
<![CDATA[ Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 5, No 1 (2019) ]]>
Publisher : <![CDATA[Universitas Serang Raya ]]>
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DOI: 10.30656/intech.v5i1.1462
<![CDATA[Quality is one aspect that needs to be maintained in increasing consumer confidence and minimizing production costs. A motorcycle tire manufacturing company has a production defect of 5028 during February 2018. This study aims to reduce the number of defective products in the green tire cooking process in the curing area. The methods used in this study are seven tools, especially Pareto diagrams, and fishbone diagrams and analyzed the cause is 5W1H. Of the six types of green tire defects, under cure is the most dominant factor (40%) that causes disability. The improvement in Pneumatic Problems which the problem of under cure is human factors, machinery, and the method of being able to reduce defects by 48% from 891 pieces in February to 463 pieces in May. The decrease in defects in pneumatic problems affects the reduction in the number of defects in green tire products from 5206 pieces in February to 4699 pieces in May.]]>
<![CDATA[Analisis Risiko Kerja pada Area Hot Metal Treatment Plant Divisi Blast Furnace dengan Metode Hazard Identification and Risk Assessment (HIRA) ]]>
<![CDATA[Anthony, Muhamad Bob]]>
<![CDATA[ Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 5, No 1 (2019) ]]>
Publisher : <![CDATA[Universitas Serang Raya ]]>
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DOI: 10.30656/intech.v5i1.1461
<![CDATA[This study aims to determine the value of the risk of work hazard potential and the level of risk of potential occupational hazards in the blast furnace division of hot metal treatment plant which is currently in the commissioning stage. This study uses an approach with the HIRA (Hazard Identification and Risk Assessment) method to determine the value of the risk of potential occupational hazards and the level of risk of potential occupational hazards. The results obtained by using HIRA (Hazard Identification and Risk Assessment) obtained 26 risks classified by potential hazards, namely nine risks included in the high category (H), seven risks moderate category (M) and the remaining ten risks involved in the low category ( L). The recommendation that can give is to carry out detailed mitigation of the risk of high (H) and moderate (M) categories until the risk level falls to the risk of the low (L) category before the blast furnace plant is fully operating.]]>
<![CDATA[Analisis Efektivitas Gas Turbine Generator dengan Metode Overall Equipment Effectiveness ]]>
<![CDATA[Sayuti, M.]]>;
<![CDATA[Maulinda, Silvira]]>
<![CDATA[ Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 5, No 1 (2019) ]]>
Publisher : <![CDATA[Universitas Serang Raya ]]>
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DOI: 10.30656/intech.v5i1.1463
<![CDATA[Increasing effectiveness is very important for companies to obtain success in their business processes. One example of increasing effectiveness is by evaluating the performance of production facilities in the company. PT. X is one of the chemical industry companies whose main production is urea fertilizer. One of the supporting processes of the production process is the Gas Turbine Generator (GTG) in the utility unit. In supporting the production process, GTG often experiences problems that directly hinder the production process. This study aims to analyze the effectiveness of Gas Turbine Generators by using the Overall Equipment Effectiveness (OEE) method. The results of the analysis show that the Turbine Gas Generator effectiveness level is 68.39% which indicates that the value of production effectiveness is considered reasonable, but shows there is a large space for improvement.]]>
<![CDATA[Perancangan Model Kualitas Pelayanan Puskesmas dengan Metode Importance Performance Analysis (IPA) dan Quality Function Deployment (QFD) ]]>
<![CDATA[Wilujeng, Fuji Rahayu]]>;
<![CDATA[Rembulan, Glisina Dwinoor]]>
<![CDATA[ Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 5, No 2 (2019) ]]>
Publisher : <![CDATA[Universitas Serang Raya ]]>
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DOI: 10.30656/intech.v5i2.1675
<![CDATA[The number of Puskesmas in DKI Jakarta Province has increased since 2012 by 288 units to 2016 by 310 units. The increasing number of Puskesmas units does not necessarily make the Puskesmas services adequate. This study aims to measure the factors that influence customer satisfaction and to provide technical responses sourced from Voice of Customer. This study uses the Importance and Performance Analysis method to determine the factors of service quality that affect customer satisfaction, and the Quality Function Deployment method is used to provide a technical response. The results of the analysis using the Importance and Performance Analysis method show that the factors which are of the highest priority are services related to providing appropriate diagnoses by doctors at the Puskesmas, services related to the Puskesmas response to complaints from patients, and service attributes related to the suitability of the drugs provided by doctor at the Puskesmas. Improving responses to patient complaints is a top priority that must be done by the health center to increase patient satisfaction. The technical response in the foremost priority is that medical personnel must provide clear answers about the treatment the patient is undergoing, and doctors at the Puskesmas must be more careful in giving medicines that are appropriate to the patient's illness.]]>
<![CDATA[Penugasan Operator Mesin Produksi dengan Menggunakan Metode Hungarian dan Algoritma Generate and Test ]]>
<![CDATA[Wahyu Oktri Widyarto]]>;
<![CDATA[Dessy Triana]]>
<![CDATA[ Jurnal INTECH Teknik Industri Universitas Serang Raya Vol. 1 No. 1 (2015) ]]>
Publisher : <![CDATA[Universitas Serang Raya ]]>
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DOI: 10.30656/intech.v1i1.149
<![CDATA[Jumlah produksi dapat dimaksimalkan dengan mengoptimalkan produktivitas dari operator dalam menggunakan mesin produksi dan menempatkan setiap operator pada mesin yang tepat. Hal ini dapat terlaksana dengan dibuatnya suatu sistem penugasan yang tepat bagi para operatornya. Terdapat konsep yang digunakan untuk menyelesaikan masalah penugasan yaitu Algoritma Hungarian dan Generate and Test. Generate and Test merupakan salah satu metode yang sering digunakan dalam menyelesaikan travelling sales problem (TSP) atau yang lebih dikenal dengan pencarian rute terpendek, namun dalam penelitian ini digunakan sebagai metode dalam menyelesaikan masalah penugasan (problem assignment) dengan tujuan peningkatan jumlah produksi. Pada penelitian ini akan membahas mengenai penugasan operator dengan menggunakan algoritma Hungarian dan generate and test yang hasilnya akan dibandingkan untuk menentukan metode terbaik yang dilihat dari hasil produksi sehingga akan diperoleh sistem penugasan yang optimal dalam upaya meningkatkan kapasitas produksi. Berdasarkan hasil pegolahan data dapat diketahui bahwa metode Hungarian memberikan hasil penugasan yang lebih baik dengan hasil produksi 206 batch sedangkan hasil prduksi dengan algoritma generate and test yaitu 203 batch dimana dipengaruhi oleh perbedaan penugasan dengan kedua metode tersebut yaitu pada shift 2 grup A dan shift 3 grup A.]]>
<![CDATA[Peran Strategis Auditor Internal dalam melakukan Inovasi Proses Bisnis ]]>
<![CDATA[Tri Joko Wibowo]]>
<![CDATA[ Jurnal INTECH Teknik Industri Universitas Serang Raya Vol. 1 No. 1 (2015) ]]>
Publisher : <![CDATA[Universitas Serang Raya ]]>
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DOI: 10.30656/intech.v1i1.151
<![CDATA[Perkembangan dunia industri menuntut setiap perusahaan untuk selalu memperbaharui proses bisnisnya. Perbaharuan secara radikal dapat menggunakan pendekatan business process reengineering (BPR). BPR merupakan kerangka pendekatan inovasi proses bisnis. Tujuan akhir dari BPR adalah mendapatkan kinerja perusahaan yang ekselen di masa depan. Kinerja ekselen tersebut ditunjukkan oleh kriteria Malcom Baldridge. Untuk mencapai kinerja ekselen di masa depan maka diadopsi metode Balanced Scorecard. Peran strategis auditor internal dalam BPR adalah melakukan pengukuran kinerja perusahaan pada saat ini yaitu pada saat perusahaan sedang merancang perubahan proses bisnis, turut menerjemahkan kriteria malcom baldridge ke dalam kerangka strategis balanced scorecard dan mengukur secara kontinu kriteria tolok ukur balanced scorecard]]>
