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Journal Sampurasun : Interdisciplinary Studies for Cultural Heritage
Published by Universitas Pasundan
ISSN : 24605735     EISSN : 24605743     DOI : -
The scope encompasses the thematic as follows: Social and Humanity: Social Work, Sociology, Law, Education, Public Administration, Business Administration, Management, Culture and Art, Anthropology, History, Women Studies, Hospitality and Tourism. Socio Technical: Environment, Informatics Engineering, Urban and City Planning, Industrial Technology, Food Technology, and Architectural.
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Articles 90 Documents
Sablot (Litsea Glutinosa), Lour Rob., in the Continuing Preservation and Conservation of the Cultural Heritage of Ilocos (Philippines): A Historic and Technical Approach Norma A. Esguerra
SAMPURASUN Vol 4 No 1 (2018): Sampurasun Vol. 4 No. 1 - 2018
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (879.323 KB) | DOI: 10.23969/sampurasun.v4i01.435

Abstract

Abstract Materials science and engineering improves crude tools and gadgets and enhances the productivity, effectiveness and efficiency of men. To do this, it discovers new sources of materials, Improves operations and performances at lower costs. This study aimed to promote the use of sablot in the conservation and preservation of the heritage structures of Ilocos, Philippines, and to demonstrate the structural feasibility of sablot paste as cement substitute. Interviews with selected senior citizens knowledgeable of the construction methods were conducted to determine the proportion of the aggregates and the sablot paste. From the interviews, samples were constructed to replicate the proportion original formulation of the sablot paste and aggregates. Records show that the churches of Ilocos were constructed earlier than the recorded date of invention of cement which was introduced to the world in 1824 by Joseph Aspdin, an English inventor. Indigenous materials were used for the construction of said Ilocos structures, like coral bricks made of sticky clay and molasses mixed with leaves and trunks of a tree called “sablot” soaked in water were used instead of cement. This fact then necessitates that in the preservation and conservation of the heritage structures, the original set of materials be used, thus, the need to replicate the mixtures done by the forefathers. This research compares the strength of original mixtures vis-à-vis the present-day set of reconstituted materials against that of cement, which invite a highly feasible “genuine” preservation and conservation procedure for the aging structures, instead of using modern methods. Keywords: Sablot, sablot paste, preservation, conservation, heritage Introduction Consciously or not, humans have to attribute their present convenience and progress from products, processes and inventions. It is materials science, also commonly known as materials science and engineering, that is responsible in improving crude tools and gadgets into things that would enhance the productivity, effectiveness and efficiency of mankind. Material science is an interdisciplinary field which deals with the study of matter and their properties well as the discovery and design of new materials. This relatively new scientific field involves studying materials through the materials paradigm (synthesis, structure,properties and performance). (http://www.wikepedia.en). On December 21, 1999, Vigan, then the capital town of Ilocos Sur, became a UNESCO-inscribed heritage site. As such, the local government has to preserve and conserve its culture which is composed of tradition, as well as its existing structures by virtue of a Memorandum of Agreement with the Government of the Republic of the Philippines, through the Department of Tourism, and the Government of Spain, through the Agencia Española Cooperacion Internacional, the . Presidential Commission for the Restoration, Conversion and Preservation of the Vigan Heritage Village. (http://tawidnewsmag.com/, by Tawid News Team, February 26, 2007) The need to preserve and conserve applies to the built environment- the houses, the monuments, the churches, and all other constructs which reveal the culture and history of Vigan’s rich and glorious past. However, the act of preservation and conservation may be done using the materials of today’s technology, or by the same materials present before. If today’s technology will be used, the method of preservation and conservation shall be with the use of cement with its sand and gravel combination for dilapidated brick walls, and similar items. If the genuine preservation and conservation shall be adopted, then, the original material make-up of the structures should be used, which were sablot ((Litsea Glutinosa), molasses and lime, to paste bricks together. This study desires to offer a genuine act of preservation and conservation by using the original binder of bricks, sand and lime; the sablot. The role of sablot , through a historic and technical approach, should be appreciated as it has once shaped the cultural heritage of Ilocandia, buried in its antique, baroque churches and structures. This study also aims to substantiate binding characteristics of sablot unexplained by the forefathers through initial, experimental studies to perpetuate its legacy in the conservation and preservation of the cultural heritage of Ilocandia, the land of frugal and caring Ilokanos of Northern Philippines Literature Review The researcher used the historical and experimental methods of research to undertake the study. The historical type of research was used to recount the use of sablot (Litsea glutinosa) when it was used as binder for bricks and as a plaster to cover the brick surface over the centuries prior to the cement age. It was presented through documentation and interview to capture the cultural essence of the indigenous material. The technical approach to this research utilized the conduct of experiments to reconstitute the sablot paste based from the interviews with senior Ilokano citizens. Through this, the researcher could formulate a first hand experience with the sablot paste described from the interviews. Three (3) samples with sablot paste were extracted from a demolished antique fence. Their strength, measured by the ultimate compressive stress, fc’ were compared with the ultimate compressive strength of hollow blocks today. Three (3) cylindrical concrete samples, 6” in diameter, 12” long, were prepared to compare how sablot fares with the same size as the concrete cylinders. The sablot samples, aside from comparing their strength with concrete, were also intended to determine the effect of the length of soaking time on their strength: five (5) samples (Group A) with the sablot paste three (3) days old, and five (5) samples (Group B) with the sablot paste six (6) days old. The age of the sablot paste is the duration of its soaking time in water. Results and Discussion The procedures discussed earlier yielded the following findings: 3.1. The Historical Approach Paoay Church The Paoay Church is one testimony of the use of sablot as binder. Started in 1704, and inaugurated in 1896 (192 years in the making), the Spanish friars supervised the construction. (Vigan museum). Sta. Maria Parish Church Msgr. Roque Reyes, Parish Priest of the St. Paul Parish, Vigan City, Ilocos Sur during the conduct of this research, and Archdiocesan Curator of Nueva Segovia, also attested that the sablot leaves soaked in water develop a sticky substance that blends well with the aggregates for grouting and plastering. He has witnessed the sablot paste in the repair of the Sta. Maria Church where he was once the parish priest. The Sta Maria church is one of UNESCO’s enlisted World Heritage Sites - a baroque church. He further attested that twenty one (21) churches of Ilocos Sur were built using the sablot as binder. In the same interview with Mgsr. Reyes, the parish priest of Vigan during the conduct of this study, he claimed to have witnessed the repair of Sta. Maria church where was also a parish priest. According to him, the binding capability of sablot reveals that the soaking period would take 3 to 7 days in big earthen jars at 5-8 cu ft capacity (burnays in Iloko). The leaves were stored inside the jars, half-filled with water. The sablot solution would be taken out from the burnays to mix with the sand and lime aggregates. A proportion was followed for uniformity: two parts sand, one part lime, 1 part barisangsang, or unprocessed sugar. If not enough, the water component would again be replenished as the original amount in the same duration before it could bind again. This was done for two to three times at most, depending upon the state of the leaves’ decomposition. Almost all of the churches in Ilocos Sur and Ilocos Norte were built using sablot paste as binder for bricks. Thick masonry walls ranging from 1.0m to 1.5m define the periphery of the structures. Bantay Parish Church St. Augustine Church, the Parish Church of Bantay, Ilocos Sur, was constructed in 1590. Vigan Cathedral and Belltower According to testimonies of popular local aficionados in preservation and conservation led by Archt Rey Florentino in 2000, he well documented that sablot leaves were used as binder together with lime and the aggregates in the construction of big structures in the Ilocos, including that of the Vigan, the St. Paul Metropolitan Cathedral, in the early 1900š. San Juan (Ilocos Sur) Parish Church Some selected senior citizens of Ilocos Sur, confirm that sablot was used in the Ilocos Region as binder in building antique structures, particularly the churches which still stand today. They claim that centuries ago, old Ilocano builders used the solution where sablot leaves were soaked for days stored in old earthen jars called burnays, to bind bricks, sand, sugar and lime for grouting, then in plastering the bricks. Laoag City Cathedral Badoc Church Sinait Parish Church Indigenous materials were used for the construction. Coral bricks made of sticky clay and molasses mixed with leaves and tree trunks of a tree soaked in water or “sablot” were used instead of cement, granite or adobe stones. The mixture resulted in a sticky fluid which was then combined with lime from ashes of burnt shells. The bricks were pieced together with stucco, the mixture beaten to paste. All the labor was manual. http://www.philippinesmyphilippines.wordpress) Candon Church Sarrat Church Among the antique churches shown, no one of them was constructed earlier than 1824, the year when Joseph Aspdin introduced cement to the world. 3.2. The Technical Approach The technical approach used the experimental method of research. The composition of the sablot paste so described in the interviews was reconstituted and subjected to compressive strength tests so as to establish some first hand information about the construction material of the 16th century. In Table 1, three sablot samples were extracted from an old fence, and they represent original sablot mixtures, while the concrete samples represent modern structures. Table 1: Compressive Stress, Fc’ Values of Samples in MPa, using Sablot and Cement # Sablot Cement 1 1-3/4”x2-1/2”x6” 4.87 10.51 2 2-3/4”x3-3/4”x6” 11.86 22.12 3 2-3/4”x3-1/2”x7 9.82 10.31 Average 10.89 12.27 The concrete cylinders paired with the debris samples were molded from ungraded mixed aggregates hauled from the riverbanks of Banaoang Santa, Ilocos Sur. This should explain why the compressive stress results were low in contrast to the lowest fc’ used for concrete which is 17 MPa. The use of ungraded mixed aggregates was used to capture country-side construction which usually use ungraded mixed aggregates to make small bungalows or one-storey residential houses. When the strengths of the samples made of sablot paste were compared to the strength of the concrete samples, a t-value of 0.267 was computed less than the significant value of 0.802, making it not significant. This suggests that the fc’ values of the samples out of sablot paste are as strong as those of cement. Table 2 shows the strengths in terms of the ultimate compressive stresses of the samples mixed by the 3-day old sablot paste Table 2. Compressive Strength of Samples with 3 days soaking time (Group A) Sample # Fc’, MPa (psf) 1 0.81 (16,884.6) 2 0.83 (17,301.5) 3 0.80 (16,676.2) 4 0.78 (16,259.3) 5 0.82 (17,093.0) Average 0.808 (16,843.0) Table 3 similarly reveals the strengths measured in terms of the ultimate compressive stress of the samples mixed with 6-day old sablot paste. Table 3. Compressive Strength of Samples with 6 days soaking time (Group B) Sample # Fc’, MPa (psf) 1 0.95 (19,802.9) 2 0.90 (18,760.7) 3 0.94 (19,594.5) 4 0.93 (19,386.0) 5 0.91 (18,969.0) . Ave 0.926 (19,302.7) The results of the compressive tests show that the samples in Group B resisted relatively higher stresses than those in Group A. Apparently, the length of soaking time affects the strength of the resulting mixture. The samples of Group B were 244 days old. The sablot paste where the leaves were soaked in clean water was six (6) days old. When the fc’ values of the two groups of samples using the soaking time of 3 days and 6 days as variable were analyzed, the t-value computed (t = -9.329) was less than the significant value of t at .000. Therefore, the soaking time is significant. This further suggests that the soaking time affects the strength of the samples. The samples in Group B molded using the sablot paste six (6) days old are stronger than those samples molded with sablot paste three (3) days old. It was observed further during the experiment that in three days time, the leaves soaked in water started to exude white sticky substances called latex. This reaction with water lasted only for seven (7) days, since all the latex are dissolved as the leaves start to disintegrate. The most sticky sablot paste occurred from the 3rd to the 6th day. When mixed with sand and lime the resulting mixture became fluid and plastic, similar in appearance and manageability as the present-day concrete mixture. After the 7th day, the sablot solution loses its binding power. Economics of the Sablot Paste A practical financial analysis is hereby conducted to convince the potential taker of this proposed technology. Being affordable and readily available are two of the major considerations in endorsing the sablot to solve housing problems for the rural poor. The proponent came up with the findings presented subsequently. A one square meter wall panel is taken as the subject of comparison. Its thickness is set to be uniform at one inch on both sides, internally and externally. The proportion of the concrete plaster and its area of coverage shall also be the wall coverage of the plaster using sablot as binder. The volume per mix is 0.085 cu.m. The coverage area for this volume of plaster is 1.8 sq.m. The sablot paste contains one part lime and two parts sand, practically yielding the same volume of mixture as the cement plaster and the same coverage of plastered area. The cement plaster uses an approximate volume of 25-30 liters of water to mix the aggregates for every bag of cement. The same volume of water is also the same volume of sablot solution needed to mix the aggregates in the preparation of the sablot plaster. By comparing estimates with the cement and sablot plaster, (refer to Table 4) the cement plaster incurs a total expenditure of P 264 for every one square meter of area plastered, while the sablot plaster only incurs a minimum expense of P171.50 for the same area, using current market prices during the conduct of this research. Table 4. Comparative Estimate on the Use of Cement and Sablot as Wall Plaster Qty Unit Cost Cement Plaster Compo-nents Unit of Measure Total 1 230 Portland Cement bag 230 0.057 600 River Sand Cu,m, 34 Total 264 Qty Unit Cost Sablot Plaster Compo-nents Unit of Measure Total 0.5 275 Lime Bag 137 0.057 600 River Sand Cu.m. 34 171.50 Conclusion In view of the findings solicited from the study, the experiments conducted suggest that: a) the sablot paste is as strong as cement within ordinary loadings, b) the age of the sablot paste has a significant effect to its strength. The Ilocos churches are testimonies of the capability of the sablot solution to bind the construction aggregates used during the pre-cement eras, Therefore, its use could be continued and adopted, to carry on a genuine preservation and conservation of the heritage structures. Recommendation There is a need to bring back the sablot to the locality not only of its potential as an alternative to cement but also due to its folkloric importance in the shaping of the Ilocano culture. The construction industry is never complete in itself by the present technology. It should also acknowledge the basic foundation provided by those of the past anchored in the old churches. More experiments should be conducted to explore more possible uses of sablot as a construction material, e.g. its capability when used to resist moment, or shear. More studies be conducted to hasten its settling and curing time, as well as to formally establish its reaction and bond when mixed with cement. A modern technique of using sablot should be studied to make its use more adoptable. Acknowledgment The author is deeply grateful toDr. Edelyn Cadorna, Director, Research and Statistical Assistance Center (RSAC), University of Northern Philippines, Vigan City, for extending her technical expertise in the statistical analysis of this study. References http://www.philippinesmyphilippines.wordpress) (http://tawidnewsmag.com/, by Tawid News Team, February 26, 2007) (http://www.wikepedia.en). Archt. Florentino, Rey, Documentation of Ilocos Churches during the inception of Vigan City as World Heritage Site by UNESCO, 2000 Vigan City Museum Interviews with senior citizens Interview with Msgr. Roque Reyes, Parish Priest of St. Paul Parish, Vigan City, Ilocos Sur and Archdiocesan Curator of Nueva Segovia
Influence of Parent’s Behavior to the Children Awareness on the Environmental Preservation Indriyani Rachman; Matsumoto Toru; Yonik Meilawati Yustiani
SAMPURASUN Vol 1 No 1 (2015): Sampurasun Vol. 1 No. 1 - 2015
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (723.404 KB) | DOI: 10.23969/sampurasun.v1i1.22

Abstract

The environmental conditions in Indonesia, especially those in the urban areas, have experienced very severe quality degradation. From the aspect of culture, the Indonesia people have inherited customs and traditions on preservation of their nature and environment. Tradition and cultures including values are usually transferred from parents to their children. In this research, a survey was conducted to investigate the influence of parents’ behavior on the children knowledge on the environmental preservation awareness. Respondents were selected from several elementary school students located near Cikapundung River, Bandung-Indonesia. Questionnaires were distributed to explore on how the students preserve the river located near their school.  The research showed that the behavior ofthe parents had a weak positive correlation to the knowledge of the child in maintaining the environment, with the determination coefficient of 0.3. Local traditions or wisdom which tend to appreciate nature and environment have also been faded.  As much as 46 percent of respondent believe that wastewater can be discharged directly to the river. This research result also conclude that not only the children’s environmental awareness that need to be increased, but their parents’ through official environmental education at school and upholding the local wisdoms in the community. With the involvement of other key stakeholders, the environmental education and the preservation of the local wisdom then can be maintained in the future. Keywords: parents’ behavior, children awareness of environmental preservation
THE IMPACT ANALYSIS OF COORDINATION AGAINST THE EFFECTIVENESS OF SERVICE ONE-STOP CORPORATE ADMINISTRATION SYSTEM AREA AT PANDEGLANG, BANTEN PROVINCE Lia Muliawaty -
SAMPURASUN Vol 3 No 2 (2017): Sampurasun Vol. 3 No. 2 - 2017
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (455.553 KB) | DOI: 10.23969/sampurasun.v3i2.432

Abstract

The main problem in this research is the effectiveness of the service of motor vehicle registration number at the offices of Single Administrative System Single Roof Pandeglang Banten Province low, allegedly caused by the coordination between each unit or part has not run optimally. The method used in this research is descriptive analysis by using path analysis (path analysis) that is by seeing how big influence and independent variable to dependent variable, either influence directly or indirect influence. With this design will be measured directly or indirectly the coordination influence expressed in 7 (seven) dimensions, namely the existence of agreement and unity of understanding, the existence of agreement on the activities, the existence of obedience, the exchange of information, the presence of coordinators who can lead, the existence of information from Various parties, and the mutual respect for the effectiveness of service at the Office of Pandeglang Area Manunggal One Roof Administration System of Banten Province.The results of the research can be found that the effectiveness of Motor Vehicle Tax Service is influenced by the coordination at the office of Pandeglang Area Manunggal One Roof Administration System of Banten Province, with the percentage is 98.0%. This means that the coordination is very dominant and decisive towards the increase of tax service on the Pandeglang Area Manunggal One Roof Administration System of Banten Province. However there are also other factors that are not examined (epsilon) but determine against the tax service on Pandeglang Area Manunggal One Roof Administration System of Banten Province of 2.0%.
CARE GIVING RESPONSIBILITES FOR CHILDREN LIVING WITH HIV/AIDS in CITY OF BANDUNG Ayi Haryani
SAMPURASUN Vol 2 No 2 (2016): Sampurasun Vol. 2 No. 2 - 2016
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/sampurasun.v2i2.141

Abstract

Objective: The HIV/AIDS epidemy on Children have devastating impacts on the survival and development of the children. Limited availability and access to government services, stigma and discrimination, as well as the absence and declining abilities of parents in meeting the needs of the children living with HIV/AIDS (CLWHA) raises the risk for those children to experience severe neglect. The purpose of this study is to examines the responsibilities of child care and to identify those who carry out the role of parenting for children with HIV/AIDS in Bandung. Methods: This study applies descriptive method, with a qualitative approach. Indept Interviews conducted on social workers in four service providers institutions for people with HIV / AIDS in the city of Bandung. Results: 29 out of 46 (56%) CLWHA that gets assistance from service providers have lost one or both parents. There are 17 couples of PLWHA parents and caregivers could not fully functions as providers for the needs of their children, due to their health conditions that gradually decreased, complexity of their drug regimens, stigma and fear that associated with death, and also have to care for their families. There is only 11 parents who continue to carry out their parenting responsibilities and roles. While 35 of CLWHA, sequentially, cared by grandparents, or aunts/uncles as relatives that most widely taken over the responsibilities and roles of caregiving. They do this with the main reason for the absence and the inability of parents because of health problems, behavioral, and economic capacity of the family. The existence of strong emotional bond amongs the extended family, and the intention to protect family honors also has prevents family from handing over the childcare to outsiders, which then prevents the child from being abandoned. Conclusion: This study showed that limited availability and adequacy of governmental services, stigma and disriminasi, absenteeism and the poor capacity of the parents, does not directly cause severe neglect for CLWHA. Traditional cultural values related to extended family life have strengthened the role of the nuclear family and relatives to maintain their parenting responsibilities on children of their relatives.
THE INCREASING MODEL OF FAMILY’S SOCIAL SUPPORT AND CHILD WITH DISABILITY’S ENVIRONMENT Rini Hartini
SAMPURASUN Vol 3 No 2 (2017): Sampurasun Vol. 3 No. 2 - 2017
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (526.61 KB) | DOI: 10.23969/sampurasun.v3i2.427

Abstract

Social support from family and the environment is one of the important variables that can support the development of children with disabilities. The purposes of the research are to know, understand and analyze; (1) social support received by children with disabilities from the family and the child's environment before the implamentation of the model; (2) design and implementation of the family and environmental social support development model; (3) social support received by child with disabity from the family and the environment of the child after the implementation of the model. This action research has involved 21 informants, consists of eight mothers, three fathers, eight children, one aunt and one grandmother. Data collection techniques are through in-depth interviews, focus group discussions, participatory observation and documentation study. The research results show that social support before the implementation of model from family and the environment already exists but is still very minimum. After implementation of the model, social support from the family increased in all aspects of social support, they are: in the aspects of instrumental support, informational support, emotional support, self-esteem support, and support from the surrounding environment. The process of action research involved the active participation of informants to engage in social support development models through social work activities at micro, mezzo and macro scope. Indonesia which has a social capital in the form of a strong sense of kinship, it becomes the basis of model development. Involving the family and the environment directly in developed model, it is result more optimal social support system that can be provided to their children with disabilities.
Verb Go Combinations in Perspective English Linguistics and Culture DEDEN NOVAN SETIAWAN NUGRAHA
SAMPURASUN Vol 2 No 1 (2016): Sampurasun Vol. 2 No. 1 - 2016
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (261.757 KB) | DOI: 10.23969/sampurasun.v2i01.115

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Language and culture are both integral parts of human life. Humans use language to express their feelings, and to communicate to each other. To support the processs of communication language must be able to represent ideas of speakers and be understood by the hearers. Linguistics is the study of languge. The part of linguistics that is concerned with the structure of language is divided into a number of subfields: syntax and semantics. Syntax is the system of rules and categories that underlies sentence formation in human language, meanwhile semantics is the study of meaning in human languge. Because language is such a central feature of being a human, linguistics has connections with many other disciplines in the humanities like culture. Based on Sapir-Whorf Hypothesis (Sapir, 1929); (a). Language influences thought and culture; (b). Language and culture influence each other. This study aims to investigate syntactic categories combined to the verb go and to analyze the meaning of the verb go after being combined with the complements. The data itself is taken from the British National Corpus (BNC). The results of the article indicate that there is a very close relationship between language and culture. That is, culture has a direct effect on language. Language and culture are closely correlated. Based on the analysis, the verb go can be combined with nouns, verbs, adjectives, adverbs, verbs-ing and past participles. In the case of semantic analysis there are two categories of meaning of the verb go combinations: dynamic verb indicates moving away from something or causing something to move or to happen; and stative verb which shows the meaning of steady state with no internal changes or phases. Most of the verb go combinations have generates new meaning, that is idiomatic meaning.
TRANSPLANTING MEDIATION INTO INDONESIAN CIVIL JUDICIAL SYSTEM Riyanto Benny; Tunjung Hapsari; Nurul Dewi
SAMPURASUN Vol 3 No 1 (2017): Sampurasun Vol. 3 No. 1 - 2017
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (517.545 KB) | DOI: 10.23969/sampurasun.v3i1.265

Abstract

Mediation which has been integrated to court since 2003, was the result of transplantation from the United States of America with a low rate of success. If it is evaluated with the law of the non-transferable law by Robert B. Seidman, the rule of law derived from a country which is formed based on its socio-cultural condition cannot be automatically applied to a certain group of people living with a different socio-cultural awareness. The objective of the research is to find a suitable mediation concept to be applied in civil case litigation and to find out factors influencing the less-successful court connected mediation in Indonesia. This is a qualitative research using socio legal approach. Primary data obtained through interviews, secondary data obtained through document review. Based on qualitative analysis, it is found out that the suitable mediation concept applied in civil case litigation was repositioned as one of requirements to file a suit. Factors influencing less-successful court connected mediation in Indonesia are law and legislation, law enforcement officers, facilities and infrastructure, society and culture.
PUBLIC SATISFACTION INDEX (IKM) SURVEY AT DEPARTMENT OF INVESTMENT AND ONE STOP INTEGRATED SERVICE (DPMPTSP) IN SUBANG REGENCY Kamal - Alamsyah
SAMPURASUN Vol 4 No 2 (2018): Sampurasun Vol. 4 No. 2 - 2018
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (352.197 KB) | DOI: 10.23969/sampurasun.v4i02.1066

Abstract

In accordance with the mandate of the law, changes in the system of governance in the region have changed from a centralized model to decentralization. This is characterized by the devolution of most government affairs to the region including the implementation of fiscal decentralization directed to finance the administration of government affairs. Law Number 25 Year 2009 concerning Public Service and Regulation of the Minister for Empowerment of State Apparaturs and Bureaucracy Reform Number 16 Year 2014 on Guidelines for the Survey of the Public Satisfaction Index on Public Service Implementation recommends that every service provider conduct a Public Satisfaction Index (IKM) survey periodically. This research uses deductive quantitative method. Primary data is obtained through direct survey and interview. The data were obtained using questionnaires with closed questions. Types of sample are purposive sampling counted 240 people. The purpose of the survey of IKM on public service units is intended to get opinion of the public regarding the quality of public services in Department of Investment and One Stop Integrated Service (DPMPTSP), Subang Regency. The IKM survey is conducted on four service units, namely Building Permit (IMB), Business License (SIUP), Company Registration Certificate (TDP) and Industrial Registration Certificate (TDI). Measurement of IKM survey of public services using PERMENPANRB Number 16 Year 2014 which consists of 9 aspects: 1) Requirements; 2) Procedures; 3) Time of service; 4) Costs / Tariffs; 5) Product Specifications Type of Service; 6) Executing Competencies; 7) Executive Conduct; 8) Service Notice; and 9) Complaint Handling, Suggestions and Feedback. IKM from four types of public services in Subang Regency DPMPTSP of 3.20 or if converted by 79.89. The results of the IKM are in the category of Quality of Service Performance B (Good).
Value Creation on CRM: Evidence of Employee Competence in Bird’s Group Serviced Apartments in Indonesia Irma M Nawangwulan; Josephine P. Sawirin; Samuel PD Anantadjaya
SAMPURASUN Vol 1 No 1 (2015): Sampurasun Vol. 1 No. 1 - 2015
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (626.293 KB) | DOI: 10.23969/sampurasun.v1i1.24

Abstract

With the fast-pace growth on apartment buildings in major cities in Indonesia, it is interesting to investigate the underlying reasons behind such high growth rates. Relying on the perspective of employee competence and prevailing activities on customer relationship management (CRM), this study intends to investigate the degree on influential factors toward organizational value creation for Bird Group, as the owner/manager of a few service apartments in the city of Bandung, in the province of Jawa Barat, Indonesia. It has become a public knowledge that any potential improvements on employee competence should generally impact the employee performance in carrying their tasks and responsibilities. Improvements on employee performance are expected to bring about enhancements on the combinations of CRM activities. The betterment in CRM activities may likely inspire public to step-up their buying intentions (BI) toward products/services. This may be true as the general level of customer satisfaction has increased. Undoubtedly, the higher BI is expected to push-up the organizational value creation. Having said that, it is uncertain whether or not such relationships do occur among those chosen variables in this study. This study relies on a quantitative approach to objectively evaluate empirical evidence. Since there are countless theoretical discussions on competence and the needs for employee training/development, this study seeks to investigate the actual significant influence of employee competence toward CRM activities, BI, customer satisfaction and organizational value creation. It is expected that the relationships among variables are positive and significant. In addition to the quantitative approach, a qualitative method is also utilized to extract managerial insights on the relationships among variables/indicators. Keywords: employee competence, CRM, customer satisfaction, buying intention, organizational value creation
IMPLEMENTATION OF MITIGATION PROGRAM OF CHILD WORKERS IN BANDUNG CITY Yuyun - Yuningsih; Sumardani -
SAMPURASUN Vol 4 No 1 (2018): Sampurasun Vol. 4 No. 1 - 2018
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (859.634 KB) | DOI: 10.23969/sampurasun.v4i01.562

Abstract

Child workers arean important issue related to the human right for children. The right of a child who works is taken when she works for the parent’s interest. The issue of child workers is not only caused by the child but also by the external factors of herself. Social environment influence has a strong effect to the child’s decision to enter into labor force.To attain such goal, empowerment approach is used based on the assumption that child workersbecome problematic whenshe has no capacity to self-organize (self-organization) and defend her rights and interests. Programs related to welfare, aid support, rule-making, and direct service to society,in essence are perceived as human actions aimed at helping a group of people who are less fortune, to gain social function, particularly for child workers.Data analyses are descriptive and qualitative. Research result showed thataid support program for child workers in Bandung is done through prevention, rehabilitation and empowerment which involved stakeholders fromagency, government institution and private party as well as society in Bandung. They have participated in the effort to abolish child labor, but they need to improve the coordination comprehensively.