cover
Contact Name
Tauran
Contact Email
tauran@unesa.ac.id
Phone
+6281222207656
Journal Mail Official
jpsi@unesa.ac.id
Editorial Address
Kampus Ketintang, Jalan Ketintang, Gedung I3 Lantai 1, Surabaya
Location
Kota surabaya,
Jawa timur
INDONESIA
JPSI (Journal of Public Sector Innovations)
ISSN : 25414291     EISSN : 2548396X     DOI : https://doi.org/10.26740/jpsi
JPSI is available for free (open access) to all readers. The articles in JPSI include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
Articles 175 Documents
KUALITAS PELAYANAN RAWAT JALAN PUSKESMAS TANJUNG PALAS BERDASARKAN METODE IMPORTANCE PERFORMANCE ANALYSIS Muazansyah, Imam; Sudirman, Irsyad
JPSI (Journal of Public Sector Innovations) Vol 3, No 2 (2019): Mei 2019
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (415.879 KB) | DOI: 10.26740/jpsi.v3n2.p75-83

Abstract

This study was to analyze the quality of outpatient services at Tanjung Palas Community Health Center using the Importance Performance Analysis method. Population collection uses non probability sampling through convenience sampling. The questionnaire was distributed to 99 respondents who were samples of outpatients at the Tanjung Palas health center. The outpatient satisfaction index using the Importance Performance Analysis (IPA) obtained the results of research that service quality had a significant impact on patient satisfaction with service users with proven reality or performance of health centers that were far from patient expectations, patients were less satisfied with the services provided by the Center health, especially in attributes or quadrant I, namely cleanliness of the health center, completeness of medical devices, and reliability of health personnel both doctors and nurses.
MANAJEMEN KESELAMATAN DAN KESEHATAN KERJA DALAM MEWUJUDKAN ZERO ACCIDENT Meirinawati, Meirinawati; Prabawati, Indah
JPSI (Journal of Public Sector Innovations) Vol 1, No 2 (2017): Mei 2017
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (164.132 KB) | DOI: 10.26740/jpsi.v1n2.p73-78

Abstract

Pada sektor industri, SDM merupakan unsur penting yang merupakan asset dan unsur penting yang berfungsi sebagai modal non material yang dapat diwujudkan menjadi potensi nyata secara fisik dan non fisik dalam mewujudkan eksistensi organisasi. Realitas yang terjadi bahwa perlindungan keselamatan dan kesehatan kerja sering diabaikan khususnya oleh mereka yang cenderung mencari keuntungan semata. Jika pekerja mengalami kecelakaan kerja maupun terkena penyakit akibat kerja maka instansi dengan mudahnya mengganti dengan pekerja baru. Dalam rangka memberikan perlindungan bagi tenaga kerja, maka suatu instansi perlu memperhatikan keselamatan dan kesehatan tenaga kerja dengan menerapkan Manajemen Keselamatan dan Kesehatan Kerja (K3).
INOVASI LAYANAN MPOSPAY DAN FREE PICK UP POS INDONESIA DALAM PENINGKATAN KUALITAS PELAYANAN (Studi Pada Kantor Pos Semarang 50000) Warsono, Hardi; Qurniawati, Desti Relinda; Sitorus, Herta; Fajar S., Soni Mukhammad
JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (187.509 KB) | DOI: 10.26740/jpsi.v2n2.p44-50

Abstract

Non-monoplistic public services must continuously innovate services in order to remain competitive with its competitors and can satisfy its customers. PT Pos Indonesia as one of the state-owned enterprises in Indonesia is also faced with the demand to innovate so as not to lose with the private competitors. PT Pos is one of the BUMN that provide services expedition on the community, among the many services similar services. This study aims to determine the service innovation and quality of service at the Post Office Semarang 50000. Research conducted with qualitative. The main theory to measure the quality of service is based on the opinion of A Parasuraman that measures the quality of service from indicators: tangibles, reliability, responsiveness, assurance and empathy. The result of the research shows that service innovation at PT Pos Indonesia for the improvement of service quality is good enough, but there are some deficiencies such as: the delivery of new innovation information from the officer to the customer is still less effective, so this innovation seems not optimal. In general the quality of service is good, ranging from the response officers, facilities provided, guarantees and services provided. There are still shortcomings in the delivery of information that has not been effective to the customer. This study recommends the need for accurate and detailed information about the innovations made.
IMPLEMENTASI KEBIJAKAN PENGEMBANGAN KAWASAN STRATEGIS CEPAT TUMBUH (KSCT) DI KABUPATEN PACITAN Lestari, Santi Endah; Suryono, Agus; Domai, Tjahjanulin
JPSI (Journal of Public Sector Innovations) Vol 2, No 1 (2017): November 2017
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (264.098 KB) | DOI: 10.26740/jpsi.v2n1.p10-16

Abstract

Background of this research is the data founded shows disparity between north area as agroplolitan area and south area as socio cultural or tourism area. This disparity appears on poverty number in agropolitan area (north) higher than poverty number in tourism area (south). The industry number data, however, is also seen much higher in tourism area. This research is a study case and will discuss about the implementation process of policy of strategic area development in Kabupaten Pacitan. Therefore, the problems can be concluded into: How the implementation outcomes are achieved in Kabupaten Pacitan. Those, subjectives of this research are determined to understand and exhibit the KSCT implementation outcomes. The methode is using? qualitatif approach with Grindle (1980) implementation model. Interactive model of Miles Huberman. And Saldana is also apllied for analysing and explaining the otucomes of implementation phenomenon. While for data collecting, some depth intreviews, document observations are elaborated to fulfil the data requirements. The result of this research is the implementation has given the positive outcomes just for south area (tourism area). While the outcomes of this KSCT implementation in the north has not been accepted by people in the agropolitan area.
REGULASI PENANGGULANGAN BENCANA DI KABUPATEN KEDIRI Isbandono, Prasetyo; Prastyawan, Agus
JPSI (Journal of Public Sector Innovations) Vol 3, No 1 (2018): November 2018
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (138.099 KB) | DOI: 10.26740/jpsi.v3n1.p35-39

Abstract

Geographically Indonesia is a meeting of four tectonic plates, namely the Asian Continent, the Australian Continent, the Indian Ocean and the Pacific Ocean. The South and East parts have volcanic arc extending from Sumatra-Java Island-Nusa Tenggara-Sulawesi, in the form of volcanic mountains. These conditions?are potentially at the same time prone to disasters such as volcanic eruptions, earthquakes, tsunamis, floods and landslides. Data shows that Indonesia is one of the countries with high risk of earthquakes in the world, more than 10 times the risk of earthquakes in the United States (Arnold, 2014). According to the Chief?Executive of the East Java Regional Disaster Management Agency there are various disaster risks from earthquakes, tsunamis, landslides, floods, droughts, tornadoes, fires, volcanic eruptions (Sudarmawan, 2014). For this reason, it is necessary to improve disaster management, both regulations that are the legal basis and management of disaster management institutions in a more professional manner.
MEMBUMIKAN DYNAMIC GOVERNANCE DALAM MENINGKATKAN PROFESIONALISME MANAJEMEN PENYELENGGARAAN HAJI Kusuma, Bayu Mitra Adhyatma
JPSI (Journal of Public Sector Innovations) Vol 1, No 1 (2016): November 2016
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (226.25 KB) | DOI: 10.26740/jpsi.v1n1.p23-28

Abstract

The purpose of this research is to contribute initiative ideas to improve the hajj management professionalism through dynamic governance. This research uses qualitative type with descriptive approach. The research results with concern to the culture and capability of the Ministry of Religious Affairs formulate that thinking ahead can be executed by analyzing and projecting what will be facing in 10 or 20 years into the future based on the tendency toward national and global change, political constellation, and socio-economic of the community. Thinking again can be done by reviewing again whether policies, strategies and programs that are running are appropriate and able to meet the needs of pilgrims. And Thinking across, can be applied by learning from the experiences of other countries that also regulates the organization of the Hajj.
PENGEMBANGAN INTEGRASI SIDALIH ANTARA PILWALI SURABAYA DAN PILGUB JAWA TIMUR: OPTIMALISASI PELAYANAN PUBLIK KPU KOTA SURABAYA Fauzi, Agus Machfud
JPSI (Journal of Public Sector Innovations) Vol 3, No 1 (2018): November 2018
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (495.619 KB) | DOI: 10.26740/jpsi.v3n1.p1-5

Abstract

This study aims to unite the Voter Information System (SIDALIH) based online between the Surabaya Mayor Election (PILWALI) and the East Java Governor Election (PILGUB). Both regional governments have a service program for prospective voters so that voters are facilitated for the use of their voting rights.?PILWALI Surabaya, which in the meantime the implementation of local democracy preceded the East Java provincial government, namely in 2015, while the implementation of East Java PILGUB in 2018. Both of these democratic parties have different voter data. The implementation of PILWALI Surabaya 2015 has?data on voters who are included in the Permanent Voter List (DPT) greater than the 2018 East Java PILGUB voter data on the Permanent Voter List (DPT) they have set. In 2018, there will be three years after 2015, the DPT should have been selected to the regions in a region with more data because there are additional residents every day, but the fact that there is a decrease in the number of voters in PILGUB East Java 2018 compared to PILWALI Kota Surabaya 2015. The author has examined the striking differences in the DPT data of both Election events, and how the solutions to the two elections even though the?regional government is different.
MODEL PENTAHELIK DALAM PENGEMBANGAN PARIWISATA DI KOTA SEMARANG Yuningsih, Tri; Darmi, Titi; Sulandari, Susi
JPSI (Journal of Public Sector Innovations) Vol 3, No 2 (2019): Mei 2019
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (445.691 KB) | DOI: 10.26740/jpsi.v3n2.p84-93

Abstract

Objective The study describes the pentahelix model in tourism development in the city of Semarang. The problem is the lack of optimal cooperation between the actors involved. Theory uses the Policy Actor Theory and the Pentahelix Model. Descriptive research type, qualitative approach. Data is collected through: interview, observation and literature. Determination of informants with Snowball technique and key informants Head of the Department of Tourism and Culture of the city of Semarang. Data analysis by means of: data condensation, data verification and conclusion drawing. Data validation uses source triangulation. From the research it can be seen: (1) tourism development in Semarang city using pentahelix model, has involved academics, government, community, business, and mass media (2) Field findings are the Semarang City Tourism Promotion Agency (BP2KS) is not optimal and (3) Cooperation between the pentahelix model actors in the city of Semarang from the results of the research is not optimal. Research recommendations: revised the tourism regulation of Semarang city concerning "collaboration between actors, strengthening the institutional capacity of BP2KS, and subsequent researchers are advised to take the focus of research with different loci or make comparisons with the same focus.
URGENSI ETIKA DALAM TATA-KELOLA PEMERINTAHAN (GOVERNANCE) Abas, Abas
JPSI (Journal of Public Sector Innovations) Vol 1, No 2 (2017): Mei 2017
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (369.452 KB) | DOI: 10.26740/jpsi.v1n2.p79-89

Abstract

Munculnya studi etika, dalam tataran teoritis, khususnya dari perspektif administrasi publik, terlihat dari adanya evolusi perhatian pemikiran administrasi secara bertahap bergeser dari murni struktural danaspek fungsional dariorganisasi dan manajemen untuk pertanyaan tentang kepemimpinan dan motivasi awalnya dan kemudian bergeser ke studi perilaku yang tepat atas dasar standar etika dan normatif tertentu. Begitupun dengan adanya penetrasi aspek politik ke administrasi publik, atau dari sekedar implementasi ke formulasi. Dengan demikian, etika publik diperlukan dalam rangka membangun etika tidak hanya di lingkungan birokrasi pemerintah (eksekutif) melainkan juga lembaga politik, maupun lembaga negara lainnya. Hal ini penting, mengingat praktik atau perilaku pelanggaran etika publik seperti halnya korupsi dapat terjadi pada semua level pemerintahan saat ini, baik korupsi politik maupun korupsi di level birokrasi.
PEMBERDAYAAN PEREMPUAN NELAYAN DALAM PENGEMBANGAN USAHA NUGGET KERANG DESA BLURU KIDUL KECAMATAN SIDOARJO KABUPATEN SIDOARJO Tukiman, Tukiman; Rosida, Rosida; Andarini, Sonja
JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (142.263 KB) | DOI: 10.26740/jpsi.v2n2.p51-55

Abstract

Community service is done by the empowerment of women fishermen by developing shell nugget in Bluru Kidul Village, Sidoarjo Sub-district, Sidoarjo Regency. This activity was conducted from March to June 2018, the methods of community service are training, mentoring, and practice of making shell nugget according to the receipe of dough that flavor and hygiene, marketing management practices of packaging and labeling. It aims to create an independent and creative society in projecting their future, the family of fishermen in Bluru Kidul Village, Sidoarjo Sub-District, Sidoarjo Regency, so that they will no longer rely on local government in developing home industry business in their village. In addition, they will be able to stand on their own with potential in their area. Management system based on independence and creativity in the development of shell nugget production is still rare. Therefore, Bluru Kidul Village is expected to be a pilot village especially in the production of shell nugget in East Java in particular, and in Indonesia in general, especially for coastal villages.

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