cover
Contact Name
Dr. Rahmat Ingkadijaya
Contact Email
rachmatingkadijaya@stptrisakti.ac.id
Phone
+62217377738
Journal Mail Official
jurnalpariwisata@stptrisakti.ac.id
Editorial Address
P3M, Sekolah Tinggi Pariwisata Trisakti Jl. IKPN Bintaro - Tanah Kusir
Location
Kota adm. jakarta selatan,
Dki jakarta
INDONESIA
Tourism Reserch Journal
ISSN : -     EISSN : 25989839     DOI : https://doi.org/10.30647
TRJ Tourism Research Journal, ISSN 2598-9839 (online) is published twice a year in April and October by Program Studi Magister Pariwisata, Sekolah Tinggi Pariwisata Trisakti. TRJ Tourism Research Journal welcomes original manuscripts of scientific research result and actual case study, as well as ideas in tourism area.
Arjuna Subject : Umum - Umum
Articles 112 Documents
The Relationship between the Existence of Butler and Service Quality received by VIP Guests Nevie Ariesa Fandya; Nurbaeti Nurbaeti; Sri Sulartiningrum
Jurnal Penelitian Pariwisata Vol 1 No 1 (2017): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v1i1.12

Abstract

Good service quality in the hotel can be achieved if employees are able to anticipate and meet the guest’s needs. Therefore, it is necessary to have a section focusing on a certain type of guests, namely VIP and VVIP guests. in order to achieve good relations with guests. This section is called Butler which cover personal services so that the service quality is expected to increase. This study aims to study the guests opinion about the existence of Butler at Raffles Hotel, Jakarta and to find out the relationships between Butler and service quality. Research methods used is descriptive correlational where correlational coefficient and coefficient of determination are computed. Data was collected using questionnaire distributed to VIP/VVIP guests at Raffles Hotel Jakarta. Sample size was 53 and sampling technique was non probability purposive sampling. The result showed that on the whole the existence of butler was rated very good by VIP guests in Raffles Hotel Jakarta. Meanwhile, service quality received by guests was also very good. There was a strong positive relationship between Butler's existence and service quality in Raffles Hotel Jakarta.
Benefits of Participation in Student Organization in Tourism Education: Professional and Working Opportunities Through Experience Lestari Ningrum; Monica Azalia
Jurnal Penelitian Pariwisata Vol 2 No 1 (2018): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v2i1.31

Abstract

Extracurricular organizations are beneficial to college students. They help in bringing students and institutions together, let students interact in a non-formal atmosphere, and allow students to strengthen their leadership and communication skills. There are at least what books, articles, and advisors will tell the students. In today’s society, employers are hiring students more on what they can do, not their grade point average. Participating in extracurricular organizations shows future employers that students can handle school, work, and other activities, which in turn shows responsibility and organization. Do students really understand this?. Sometimes labeled as "the other education", participation in extracurricular activities provides opportunities for students to apply classroom knowledge to real world settings and develops skill that will assist in the practical realities of living after graduation. This research uses qualitative phenomenological, which aims to describe the activities of students during the process of becoming members of student organizations on campus, and to share her experiences and the benefits of the activities of the organization that she attended over the years. Using a sample of one student. The results of this study show that by holding several important positions in student organizations on campus and playing an active role, it is very useful, because their performance professional and ending with gaining experience teaching children of primary school, and became a student independent, self-confident and has experience in the organization before she underwent training in the industry and work upon graduating from college in 2018.
The Influence of Recruitment Process on Performance and Job Satisfaction at The Dharmawangsa Jakarta Amirah Fathin; Lestari Ningrum; Ahmad Junaedi Abas
Jurnal Penelitian Pariwisata Vol 2 No 1 (2018): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v2i1.23

Abstract

This study examines the influence of the recruitment process on performance and job satisfaction at The Dharmawangsa Jakarta. Recruitment process is an independent variable, while performance and job satisfaction are dependent variables. This study is explanatory research with descriptive correlation methods. The number of sample is 101 respondents. The purposive sampling technique is applied with criteria of The Dharmawangsa Jakarta. Data are collected with questionnaires and processed with data analysis. These results indicate that the reliability test was very high (0.880) and from 34 instruments statements only 1 was invalid. It showed that 101 new employees as respondents consistently answered because they understood and experienced. Each variable has a mean value of 4.11 for the recruitment process that is important for new employees, 4.16 for performance that is well, and 3.79 for job satisfaction that is new employees are satisfied. The recruitment process has a low correlation of 0.329 with performance and 0.268 with job satisfaction. The recruitment process also has a little effect of 0.8% on performance and 7.2% on job satisfaction. Based on these results, The Dharmawagsa Jakarta should improve the recruitment procedure, increase a conducive, and comfortable working atmosphere.
Factors Influencing MICE Tourism Development In Pulau Seribu, Jakarta, Indonesia Jihad Ghaffara; Gareth Currie; Nurima Rahmitasari
Jurnal Penelitian Pariwisata Vol 2 No 2 (2018): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v2i2.35

Abstract

This research aims to investigate the factors influencing MICE development in Pulau Seribu. Primary research data are collected by using questionnaire to analyse the market condition, demand, and potential factors in MICE industry. The results discover that the main factors influencing MICE tourism development in Pulau Seribu are infrastructure and marketing. In addition, the research has found that service provider industry is the main target market as meeting and incentives trip for the potential target market as an MICE tourism activity. Also, this research shows the correlation with the theory of infrastructure as one of the most factors that can influence MICE tourism by Swarbrooke & Horner (2001), and Nawrocka theory (2013).
Development and Preservation of Culinary History of Nasi Bogana in Pawon Bogana Keraton Kacirebonan Shafira Nindita; Saptarining Wulan; Zayyini Nahdlah
Jurnal Penelitian Pariwisata Vol 3 No 1 (2019): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v3i1.53

Abstract

Nasi bogana is one of the typical culinary in Cirebon area. This culinary can be found in almost every palace in Cirebon. This cuisine is usually served during salvation or other celebrations. The Kacirebonan Palace is one of the palaces that still maintain the tradition and culture of nasi bogana. One of the efforts made by the Kacirebonan Palace was to establish a restaurant called Pawon Bogana. In the Pawon Bogana restaurant, nasi bogana is used as a mainstay menu. However, the bogana rice in the Pawon Bogana restaurant has experienced development and headway. The purpose of this study was to find out the complete history of bogana rice, the culinary development at this time when viewed from the quality and uniqueness of food and the development of bogana rice so that the culinary becomes more sustainable and awake. This study uses a qualitative method. Data sources used are sources, events and documents. Data collection techniques used are interviews, observation, documentation and questionnaires. Data analysis techniques used are data analysis that is carried out interactively and takes place continuously since data collection in the field and continues until data collection is completed. The results of the study show that Bogana Rice is one of the typical cuisines in the Cirebon area. This cuisine is usually served during salvation or other celebratory events. This culinary is used as a means of charity and is shared with others. In addition, another meaning of bogana rice is the expression of gratitude to Allah SWT. The development of bogana rice when viewed from the quality and uniqueness of food is growing and continues to innovate so that people can continue to taste the culinary. The development of bogana rice has now been carried out by the Kacirebonan Palace and continues to be carried out so that bogana rice becomes more sustainable and preserves its peculiarities.
The Effect of Service Quality and Product Quality (Rooms and Food) on Consumer Satisfaction of Harris Sentul Hotel Bogor Hamdany Hamdany; Adhi Trirachmadi Mumin; Diena Mutiara Lemmy
Jurnal Penelitian Pariwisata Vol 3 No 1 (2019): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v3i1.52

Abstract

Research on the influence of two independent variables namely service quality and product quality (of room and food) conducted at Harris Hotel Sentul Bogor aims to examine the level of its influence either partially or simultaneously on customer’s satisfaction as the dependent variable. The dimensions of service quality that are examined in terms of its influence on consumer satisfaction include elements of reliability, assurance, tangible, empathy and responsiveness. Some of the product quality indicators for the rooms quality examined to have its influence on customer satisfaction include elements of design, features, quality of performance and the perceive of quality while indicators for the quality of food products which considered to have effect on consumer satisfaction includes the element of taste of food, aroma of food and the presentation of food. The number of respondents who took part in the research was 300 of respondents who were the consumers invited to share their experience on the questioner during their stay at Harris Sentul Hotel. Data analysis techniques used in this study are linear regression analysis. The study results have answered the 3 hypotheses and show that service quality has a positive and significant influence on customer satisfaction partially likewise, the study results has showed that the quality of room and food have a strong influence on the level of customer satisfaction who stayed at Harris Sentul as well as study has showed that simultaneously the 2 (two) independent variables had a positive and significant effect.
Students’ Perceptions on the Application of Standardized English Language Proficiency Test as Graduation Requirement in Tourism Higher Education in Indonesia (A Case Study at Trisakti School of Tourism) Nurti Rahayu
Jurnal Penelitian Pariwisata Vol 3 No 2 (2019): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v3i2.60

Abstract

The growing importance of English competence in various industries is one of the pull factors of the increasing need of English Language Proficiency (ELP) for university graduates. One of the ways to motivate students’ English competence is to set English language proficiency as graduation benchmark. This study aims to describe students’ perspectives on such policy and how it affects the students’ learning. A descriptive qualitative research is employed. A questionnaire is used to gain the primary data. The research participants are students of Trisakti School of tourism who has experienced such policy. The questionnaires comprise of two parts: demographic data and questions of students’ perceptions on various aspects on the usage of English language proficiency tests. Students’ perception on various campus program to improve English competence is also asked. The results reveal that students are familiar with the international standardized tests such as TOEIC, TOEFL and IELTS and they do make various preparation for the tests. As much as 60% of the respondents agree with the campus policy to set TOEIC and TOEFL score for graduation requirements. As for students’ perception on campus program, the results reveal that awarding scholarship for the top achiever students and live in program in English speaking program are considered to be the most effective program. The least effective programs are class grouping based on test score. The results can be of a valuable source for policy makers in the institution to develop a more effective program ti improve the students’ English competence.
Ternate Government’s Efforts in Establishing Culture-based Tourism Destinations through Heritage City Nurlaili Nurlaili; Adinoto Nursiana; Henky Hermantoro
Jurnal Penelitian Pariwisata Vol 1 No 1 (2017): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v1i1.7

Abstract

Ternate, one of the oldest cities in Indonesia, has committed to establish a culture-based tourism through heritage city. This city needs to go through some approaches by conducting inventory of historical studies and mapping the existing historical assets. To achieve the goals above, the history of the city can provide distinctiveness on the theme of the city as heritage-based coastal and islands. This research aims to find out the efforts conducted by the local government to create the heritage city as part of culture-based tourism. The method used in this research is the mixed methods which combines qualitative and quantitative. The research is done by combining two forms of pre-existing research which emphasizes on the understanding of problems in social life based on reality on natural setting. The research has revealed some attempts from the local government to increase the value of assets heritage and also to restore the glory of Ternate in the future simultaneously. And these efforts, have gained full support from the local community
The Influence of Availability of Muslim Friendly Facilities towards Indonesian Muslim Tourist Revisit Intention to Japan Dina Hariani; Myrza Rahmanita; Rahmat Ingkadijaya
Jurnal Penelitian Pariwisata Vol 1 No 1 (2017): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v1i1.13

Abstract

As the market of halal tourism destinations has increasingly become more competitive, the revisit intention topic has progressively become prominent to emphasize on. This research is designed to find out how much influence of the availability of Muslim-friendly facilities to Indonesian Muslim tourist to revisit intention to Japan. The methodology of this research is quantitative descriptive research in which questionnaire is the major tool in collected the primary data for analysis. The total sample of 100 Indonesian Muslim tourist is obtained for the analysis. The simple and multiple regression analysis are adopted to examine the key factors which significantly predict the revisit intention. The results of this research indicates that Muslim-friendly facilities likes halal hotel, halal restaurant, and prayer room are positively related to the revisit intention. The biggest need of Indonesian Muslim tourist is the availabity of halal restaurants. Regarding the situation of Muslim friendly facilities in Japan, Indonesian Muslim still finds it difficult to locate the facilities despite its availability.
Relationship between Service Quality and Customer Satisfaction in Hotel Industry Savita Sharma; Sidharth Srivastava
Jurnal Penelitian Pariwisata Vol 2 No 1 (2018): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v2i1.20

Abstract

In the competitive hotel industry, individual hotels find ways to be unique to make their products and services shine amongst others. Hotels do not leave any stone unturned to deliver best of the services to magnetize the customers. Therefore, the purpose of this review paper is to study whether high level of quality service actually leads to satisfied customers and makes them loyal towards a particular hotel brand. Further, the study intends to explore whether SERVQUAL model is applicable for the hotels to satisfy their customers. Papers related to service quality and customer satisfaction were reviewed from the online database. This paper contributes to the existing literature to explore the relationship between service quality and customer satisfaction and suggests that SERVQUAL method can be applied to the hotel industry to measure the customer satisfaction on the basis of five factors known as assurance, empathy, reliability, and tangibility, which will further lead the hoteliers to improvise customer services

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