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Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Published by Sekolah Tinggi Ilmu Administrasi LAN Bandung
ISSN : -     EISSN : -     DOI : 10.31113/jia.v16i2
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal Ilmu Administrasi (JIA) is a scientific journal particularly focuses on the main problems in the development of the sciences of public administration and business administration areas as follows Development Administration, Economic Development, Public Policy, Development Planning, Public Sector Finance, Service Management, Public Organization, Human Resource Development, Decentralization and Regional Autonomy, Leadership, Public Sector Innovation, E-Government, Management and Business Policy, E-Commerce, Marketing Management, Budget Management, State Company Management.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 12 Documents
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Search results for , issue "Vol 3, No 1 (2006): Jurnal Ilmu Administrasi" : 12 Documents clear
BIROKRASI DAN PELAYANAN PUBLIK Dann Sugandha1
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 3, No 1 (2006): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v3i1.437

Abstract

In 1987 Mr. Wilson said, “it is the object of administrative study to discover: first, what government can properly and successfully do; second, how it can do these proper things with utmost possible efficiency and at the least possible cost, either of money or of energy”. Our Indonesian government seeks strategies how it can properly and successfully serve the public. For this purpose, it releases Public Service Law. However, the first draft of the law is not based upon public interest. It is merely government initiative for the sake of governmental task completion. Several experiences including those of local governments do not take into account the fact that organization is a social system which has a lot of aspects as well as subsystems to be considered. Without considering these aspects, service institutions will hardly satisfy their clients. This writing shows the nature of organization and the principles to be implemented in order that public services can be delivered successfully.
MENINGKATKAN KUALITAS PELAYANAN PUBLIK MELALUI PENGEMBANGAN BUDAYA KERJA Endas Agjar1
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 3, No 1 (2006): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v3i1.436

Abstract

The condition of public service delivery in Indonesia is so disappointing that it should be recovered immediately. Various malpractices can be found in any service institutions that expresses incapability of organization and employees in holding the delivery. Considering public service is the maintask of civil service, such awkwardness should be eliminated. The most strategic step to carry it out is by changing the service culture. Generally it is quite complicated to decide which service culture is the most appropriate to be applied as it will depend on the space, time, social condition, and organizational context. Therefore, the best approach to be used is contingency method, which is adaopting various service cultures with the situation. Any cultures`taken, the one should be put in mind is that the goal of public service delivery is to fulfil the needs of society.

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