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The World of Financial Administration Journal
Published by Universitas Subang
ISSN : 27222209     EISSN : 27222217     DOI : 10.37950/wfaj
Core Subject : Social,
Social Sciences
The World Financial Administration Journal (WFAJ) is a scientific journal that publishes original articles on the latest knowledge, research or applied research and other developments in the fields of Financial Administration, Financial Policy, Central and Local Government Financial Management, Taxation, Banking, Financial Systems, Financial Management Of The Stock Market, Financial Management, Financial Sector Organization Leadership, Managerial archives, and offices. Since 2019 this journal has been published routinely twice a year (June and December). The main audience was academics, D3 diploma students, Bachelor, Postgraduate, practitioners and others interested in Financial Administration Issues
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 5 Documents
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Search results for , issue "Volume 5 Issue 1, Juni 2023" : 5 Documents clear
Prosedur Administrasi Pembayaran Klaim Asuransi Kendaraan Bermotor Pada PT. Federal International Finance (FIF group) Cabang Subang Aziz Muhammad; Defi Simanjuntak
The World of Financial Administration Journal Volume 5 Issue 1, Juni 2023
Publisher : Fakultas Ilmu Administrasi Universitas Subang

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Abstract

Abstrak Asuransi kendaraan bermotor merupakan jenis asuransi khusus yang dapat melindungi kendaraan dari kejadian yang tidak dinginkan. PT. Federal International Finance (FIFGROUP) Cabang Subang bergerak di bisnis layanan pembiayaan salah satunya dengan nama merek FIFASTRA. FIFASTRA merupakan Jasa layanan pembiayaan sepeda motor honda baik motor baru maupun bekas berkualitas. PT. Federal International Finance (FIFGROUP) Cabang Subang pun memberikan asuransi kendaraan bermotor khususnya Sepeda Motor Honda agar konsumen terbebas dari rasa khawatir. Namun pada saat konsumen melakukan pengajuan klaim pada PT. Federal International Finance (FIFGROUP) Cabang Subang masih terdapat fenomena masalah yang terjadi yaitu petugas asuransi masih menghadapi beberapa kendala dikarenakan banyak konsumen yang kurang mengerti beberapa hal yang perlu disiapkan dalam pengajuan klaim asuransi. Tujuan dari Penelitian ini untuk mengetahui bagaimana prosedur administrasi pembayaran klaim asuransi. Metode yang digunakan yaitu metode deskriptif, sedangkan Teknik yang digunakan dalam memperoleh data informasi yaitu dikumpulkan dengan metode pengumpulan data diantaranya observasi, wawancara, dokumentasi dan riset perpustakaan. Hasil penelitian menunjukkan bahwa prosedur administrasi pembayaran klaim asuransi kendaraan bermotor masih terdapat fenomena masalah, yaitu petugas asuransi masih menghadapi beberapa kendala dikarenakan banyak konsumen yang kurang mengerti hal apa saja yang perlu disiapkan dalam pengajuan klaim asuransi kendaraan bermotor, sehingga menyebabkan adanya penundaan klaim. Serta pada saat melanjutkan proses pembayaran klaim pada PT. Fideral International Finance (FIFGROUP) Cabang Subang terjadi masalah pada bagian Finance Coordinator yang disebabkan oleh jaringan yang kurang baik. Maka dengan itu petugas asuransi diharapkan mampu menjelsakan lebih jelas lagi kepada konsumen sampai konsumen benar-benar mengerti apa saja yang perlu dipersiapkan untuk klaim asuransi. Serta PT. Fideral International Finance (FIFGROUP) Cabang Subang sebaiknya memiliki jaringan yang baik agar tidak menghambat kinerja karyawan. Kata kunci: Prosedur, Pembayaran Klaim Asuransi Kendaraan Bermotor Abstract Motor vehicle insurance is a special type of insurance that can protect vehicles from unwanted events. PT. Federal International Finance (FIFGROUP) Subang Branch is engaged in the financing services business, one of which is under the brand name FIFASTRA. FIFASTRA is a quality Honda motorcycle financing service, both new and used motorcycles. PT. Federal International Finance (FIFGROUP) Subang Branch also provides motor vehicle insurance, especially Honda motorcycles, so that consumers are free from worry. However, when consumers submit claims to PT. The Federal International Finance (FIFGROUP) Subang Branch still has a problem phenomenon that occurs, namely insurance officers are still facing several obstacles because many consumers do not understand a number of things that need to be prepared in submitting insurance claims. The purpose of this study is to find out how the administrative procedures for paying insurance claims are. The method used is descriptive method, while the technique used in obtaining information data is collected by data collection methods including observation, interviews, documentation and library research. The results showed that the administrative procedure for paying motor vehicle insurance claims still had a problem phenomenon, namely insurance officers still faced several obstacles because many consumers did not understand what things needed to be prepared in filing motor vehicle insurance claims, causing delays in claims. And when continuing the claim payment process at PT. Fideral International Finance (FIFGROUP) Subang Branch had a problem with the Finance Coordinator caused by a poor network. So with that the insurance officer is expected to be able to explain more clearly to the consumer until the consumer really understands what needs to be prepared for an insurance claim. As well as PT. Fideral International Finance (FIFGROUP) Subang Branch should have a good network so as not to hinder employee performance. Keywords: Procedure, Payment of Motor Vehicle Insurance Claims
Analisis Pendapatan Pajak Daerah Pada Badan Pendapatan Daerah (BAPENDA) Kabupaten Subang Periode 2019-2021 Deddy Suhardi; Mella Amelia A.Y
The World of Financial Administration Journal Volume 5 Issue 1, Juni 2023
Publisher : Fakultas Ilmu Administrasi Universitas Subang

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Abstract

Abstrak Analisis Pendapatan Pajak Daerah pada Badan Pendapatan Daerah Kabupaten Subang Periode 2019-2021Sampel dalam penelitian ini adalah Badan Pendapatan Daerah Kabupaten Subang. Data dalam penelitian ini dikumpulkan melaui teknik studi kelapangan/observasi lapangan tentang pendapatan daerah dan laporan realisasi anggaran pajak daerah yang kemudian dianalisis secara deskriftif dengan analisis rasio efektivitas dan rasio kontribusi penggunaan dana. Hasil penelitian menunjukan bahwa: (1) Ketercapaian Pajak Daerah pada Pendapatan Asli Daerah tahun 2019 sampai dengan tahun 2021 di Kabupaten Subang, masing-masing tahun 2019 sebesar 90,74%, tahun 2020 sebesar 101,29%, dan tahun 2021 sebesar 71,07%. (2) Kontribusi Pajak Daerah pada Pendapatan Asli Daerah tahun 2019 sampai dengan tahun 2020, dengan masing masing tahun 2019 sebesar 47,71%, tahun 2020 48,56%, dan tahun 2021 sebesar 47,02%. Hal ini menunjukan ketercapaian dalam realisasi anggaran pajak daerah Badan Pendapatan Daerah Kabupaten Subang mengalami peningkatan yang fluktuatif terhadap Pendapatan Asli Daerah tetapi sudah cukup berkontribusi dalam rangka mendukung kegiatan daerah. Kata Kunci: Analisis, Pajak Daerah, Target Pajak, Realisasi Pajak, Kontribusi Abstract Analysis of Regional Tax Revenue at the Subang Regency Regional Revenue Agency for the 2019-2021 Period. The sample in this study is the Regional Revenue Agency of Subang Regency. The data in this study were collected through field study techniques/field observations on regional income and regional tax budget realization reports which were then analyzed descriptively with an analysis of the ratio of effectiveness and the ratio of the contribution to the use of funds. The results showed that: (1) The achievement of Regional Taxes on Regional Original Income from 2019 to 2021 in Subang Regency, respectively in 2019 was 90.74%, in 2020 it was 101.29%, and in 2021 it was 71.07%. (2) Local Tax Contribution to Local Original Income from 2019 to 2020, with 2019 at 47.71%, 48.56% in 2020, and 47.02% in 2021. This shows that the achievement in the realization of the regional tax budget of the Subang Regency Regional Revenue Agency has experienced afluctuating increase in Regional Original Income but has contributed enough to supporting regional activities. Keywords: Analysis, Local Taxes, Tax Target, Tax Realization, Contribution
Prosedur Penggunaan Mobile Banking Pada Pelayanan Nasabah PT. Bank Woori Saudara 1906 Kantor Cabang Subang Hani Ruchendi; Ridwan Khoerudin
The World of Financial Administration Journal Volume 5 Issue 1, Juni 2023
Publisher : Fakultas Ilmu Administrasi Universitas Subang

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Abstract

Abstrak Prosedur Penggunaan M-Banking Pada Pelayanan Nasabah PT. Bank Woori Saudara Kantor Cabang Subang, maka dapat diambil rumusan masalah sebagai berikut : (1) Bagaimana proses pembukaan M-Banking Bank Woori Saudara 1906 Kantor Cabang Subang. (2) Bagaimana cara penggunaan Aplikasi M-Banking Bank Woori Saudara 1906 Kantor Cabang Subang. (3) Bagaimana proses penutupan M-Banking Bank Woori Saudara 1906 Kantor Cabang Subang. Hasil penelitian menunjukan bahwa Prosedur Pembukaan m-banking mobile banking dilakukan oleh Calon nasabah datang ke kantor BWS terdekat dengan membawa kartu identitas diri KTP. Calon nasabah menuju customer service dan menyampaikan keperluannya untuk pembukaan m-banking. Customer service menjelaskan syarat dan ketentuan yang harus dipenuhi oleh nasabah dalam pembukaan m-banking. Setelah itu calon nasabah diberi lembar formulir pembukaan m-bangking. Kemudian calon nasabah diminta untuk mengisi formulir tersebut sesuai dengan identitas diri. Setelah selesai mengisi formulir, customer service melakukan proses pengimputan data nasabah dan juga verifikasi data calon nasabah apakah sudah sesuai dengan identitas diri yang digunakan. Selanjutnya calon nasabah diminta untuk meng install Aplikasi (WON BY BWS) di playstore sambil menunggu kode sms dari pihak bank yang isi dalam sms tersebut yaitu nomor rekening nasabah dan kode aktivasi m-banking. Setelah itu calon nasabah bisa langsung daftar melalui (WON BY BWS) dengan mengikuti saran dari customer service sampai dengan pembukaan m-banking tahap akhir. Kemudian setelah pembukaan m-banking selesai, maka nasabah bisa langsung menggunakan m-banking (WON BY BWS) ini dengan berbagai macam fitur-fitur didalmnya. Apabila nasabah ingin penutupan m-banking, maka untuk itu harus dengan Pengajuan oleh pihak nasabah sendiri dengan Penyampaian surat tertulis pengakhiran nasabah pengguna M-Banking Bank Woori Saudara, Agar dengan hal tersebut nasabah akan membebaskan pihak Bank dari tuntutan dimana bank tidak dapat melaksanakan perintah dari nasabah pengguna. Kata kunci: Prosedur Pembukaan M-Banking, Penggunaan, dan Penutupan Abstract Procedure for Using M-Banking in Customer Service PT. Woori Saudara Bank Subang Branch Office, then the following problem formulation can be taken: (1) What is the process for opening M-Banking Woori Saudara 1906 Subang Branch Office. (2) How to use the M-Banking Application for Bank Woori Saudara 1906 Subang Branch Office. (3) What is the process for closing the M-Banking Bank Woori Saudara 1906 Subang Branch Office. The results of the study show that the procedure for opening m-banking mobile banking is carried out by prospective customers who come to the nearest BWS office carrying a KTP identity card. Prospective customers go to customer service and convey their needs for opening m-banking. Customer service explains the terms and conditions that must be met by customers in opening m-banking. After that, the prospective customer is given a m-banking opening form. Then prospective customers are asked to fill out the form according to their identity. After completing the form, the customer service carries out the process of inputting customer data and also verifying whether the prospective customer's data matches the identity used. Next, the prospective customer is asked to install the application (WON BY BWS) in the playstore while waiting for an SMS code from the bank, which contains the SMS, namely the customer's account number and the m-banking activation code. After that, prospective customers can immediately register via (WON BY BWS) by following the advice from customer service until the opening of the final stage of m-banking. Then after the opening of m-banking is complete, customers can immediately use m-banking (WON BY BWS) with various kinds of features in it. If the customer wants to close m-banking, then for that it must be submitted by the customer himself by submitting a written letter terminating the customer using M-Banking Bank Woori Saudara. user customers. Keywords: M-Banking Opening Procedure, Use, and Closing
Prosedur Klaim Reimbursement Karyawan Pada PT. Federal International Finance (FIF group) Cabang Subang Silvy Sondari Gadzali; Ade Suparman; Rani Rahmawati
The World of Financial Administration Journal Volume 5 Issue 1, Juni 2023
Publisher : Fakultas Ilmu Administrasi Universitas Subang

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Abstrak Tujuan penulisan untuk mengetahui (1) Jenis Klaim Reimbursement Karyawan Pada PT. Federal International Finance (FIFGROUP) Cabang Subang. (2) Prosedur Klaim Reimbursement Karyawan Pada PT. Federal International Finance (FIFGROUP) Cabang Subang. (3) Risiko Yang Terjadi Dalam Prosedur Klaim Reimbursement Karyawan Pada PT. Federal International Finance (FIFGROUP) Cabang Subang. Metode yang digunakan yaitu metode deskriptif, sedangkan teknik yang digunakan dalam memperoleh data informasi yaitu dikumpulkan dengan metode pengumpulan data yang diantaranya observasi, wawancara dan studi pustaka. Federal International Finance (FIFGROUP) Cabang Subang merupakan perusahaan yang bergerak di bidang jasa layanan pembiayaan sepeda motor honda, jasa layanan pembiayaan multiguna, jasa layanan pembiayaan bisnis dan modal kerja. PT. Federal International Finance (FIFGROUP) Cabang Subang memiliki salah satu fasilitas yaitu reimbursement sebagai tunjangan bagi karyawan. Karyawan seringkali diharuskan membayar beberapa biaya karena perusahaan belum dapat membayarkannya secara langsung, perusahaan mengganti biaya yang sudah dikeluarkan atas klaim karyawan yang biasa disebut dengan reimbursement. Pada PT. Federal International Finance (FIFGROUP) Cabang Subang terdapat permasalahan yang berhubungan dengan klaim reimbursement karyawan, yaitu terjadi penolakan klaim yang disebabkan oleh karyawan yang belum paham dengan Standar Operasional Prosedur (SOP) yang telah ditetapkan oleh PT. Federal International Finance (FIFGROUP) Cabang Subang. Kata Kunci : Prosedur, Klaim, Reimbursement Abstract Research purposes the author intends to find out (1) Types of Employee Reimbursement Claims at PT. Federal International Finance (FIFGROUP) Subang Branch. (2) Employee Reimbursement Claim Procedure at PT. Federal International Finance (FIFGROUP) Subang Branch. (3) Risks that occur in the employee reimbursement claim procedure at PT. Federal International Finance (FIFGROUP) Subang Branch. The method used is the descriptive method, while the technique used in obtaining information data is collected by data collection methods whichinclude observation, interviews and literature studies. Federal International Finance (FIFGROUP) Subang Branch is a company engaged in honda motorcycle financing services, multipurpose financing services, business financing services and working capital. PT. Federal International Finance (FIFGROUP) Subang Branch has one of the facilities, namely reimbursement as a benefit for employees. Employees are often required to pay some fees because the company has not been able to pay them directly, the company reimburses the costs already incurred for the usual employee claims called reimbursement. At PT. Federal International Finance (FIFGROUP) Subang Branch there are problems related to employee reimbursement claims, namely the rejection of claims caused by employees who are not familiar with the Standards Operating Procedures (SOPs) that have been determined by PT. Federal International Finance (FIFGROUP) Subang Branch. Keywords: Procedures, Claims, Reimbursement
Mekanisme Pembayaran Pajak Bumi Dan Bangunan Perdesaan Dan Perkotaan (PBB-P2) Pada Badan Pendapatan Daerah (BAPENDA) Kabupaten Subang Zaenal Hirawan; Dewi Nurasiatin
The World of Financial Administration Journal Volume 5 Issue 1, Juni 2023
Publisher : Fakultas Ilmu Administrasi Universitas Subang

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Abstrak Tujuan dari Penelitian ini yaitu untuk mengetahui dan menjelaskan Mekanisme Pembayaran PBB-P2 pada BAPENDA Kabupaten Subang. Penelitian ini bermanfaat untuk menambah wawasan tentang mekanisme pembayaran PBB-P2 pada BAPENDA Kabupaten Subang. Metode yang digunakan dalam penelitian ini yaitu metode kualitatif deskriptif yaitu pencarian fakta dengan interpretasi yang tepat. Metode yang digunakan dalam penelitian ini yaitu metode kualitatif deskriptif yaitu pencarian fakta dengan interpretasi yang tepat : Observasi, Dokumentasi, Wawancara, Studi Pustaka atau Kepustakaan. Alur pembayaran PBB-P2 yang sedang berjalan di Bank ke Badan Pendapatan Daerah Kab. Subang yaitu Wajib Pajak menyerahkan SPPT kepada teller, setelah berkas lengkap teller membuat slip setoran dan menyerahkan kepada bagian Analisa Pajak. Analisa Pajak membuat penerimaan PBB-P2 dan menyerahkan kepada teller. Setelah itu teller membuat laporan mutasi penerimaan PBB-P2 dan menyerahkan kepada Pimpinan Bank dan Bapenda. Dan sebenarnya BAPENDA berpihak sebagai koordinator Pajak Daerah tersebut, jadi BAPENDA memiliki catatan penerimaan Pajak Daerah. Maka disimpulkan Mekanisme Pembayaran PBB-P2 pada BAPENDA Kabupaten Subang Wajib Pajak mendapatkan SPPT, setelah itu Wajib Pajak melakukan pembayaran melalui outlet yang sudah ditentukan. Kata kunci : Mekanisme, PBB-P2, Alur Pembayaran Abstract The purpose of this study is to find out and explain the PBB-P2 Payment Mechanism at the BAPENDA of Subang Regency. This research is useful for adding insight into the PBB-P2 payment mechanism at the Subang Regency BAPENDA. The method used in this research is descriptive qualitative method, namely fact finding with the right interpretation. The method used in this research is descriptive qualitative method, namely fact finding with the right interpretation: Observation, Documentation, Interviews, Library Studies or Literature. The PBB-P2 payment flow that is currently running at the Bank to the District Revenue Agency. Subang, namely the Taxpayer submits the SPPT to the teller, after the complete file the teller makes a deposit slip and submits it to the Tax Analysis section. Tax analysis makes PBB-P2 receipts and submits them to tellers. After that the teller makes a transfer report on PBB-P2 receipts and submits it to the leadership of the Bank and Bapenda. And actually BAPENDA takes sides as the Regional Tax coordinator, so BAPENDA has records of Regional Tax receipts. So it was concluded that the PBB-P2 Payment Mechanism at BAPENDA of Subang Regency Taxpayers get SPPT, after that the Taxpayers make payments through predetermined outlets Keywords : Mechanism, PBB-P2, Payment Flow

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