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Open Access Indonesia Journal of Social Sciences
Published by HM Publisher
ISSN : -     EISSN : 27224252     DOI : https://doi.org/10.37275/oaijss
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences
OAIJSS invites manuscripts in the various topics including : Public Policy and Administration, Sociology, Communication Science, International Relation, Economics, Accounting, Finance, Management, Art, Culture, Humanity, Education, Development, Languages, Literacy, Law, Criminology, Health Social Sciences, Social Psychology and all aspects related social sciences.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 159 Documents
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The Influence of Rewards and Work Motivation on the Performance of Allianz Insurance Agents in an Islamic Economic Perspective Rachmawati, Putri; Asriani; Femci Purnamasari
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (226.842 KB) | DOI: 10.37275/oaijss.v4i1.33

Abstract

Insurance is critical need for the community to prepare for what happens in the future such as critical illness, accidents, pension funds and death. The insurance company appreciates the contribution made by the agent by providing rewards, be it in the form of financial, non-financial as well as in the form of other benefits. Rewarding has a positive purpose, but the problem is that giving rewards has the opposite effect. Agents who only focus on the rewards they can get and only give importance to this allows agents to tend to focus on the result without paying attention to the behaviour and processes in it. This study aims to determine the effect of reward and work motivation on agent performance in the Lampung branch of Allianz Life Indonesia insurance. This research is an observational study where primary data is obtained from interviews and questionnaires, and secondary data is obtained from documentation data. The population in this study were 30 insurance agents, with consecutive sampling technique—data obtained by using a questionnaire to 30 agents. Interviews were conducted with the Head of Agency and Business partners. Based on the results of this study, that reward has a significant effect on the performance of the insurance agent Allianz and work motivation has a significant effect on the performance of the insurance agent Allianz. Based on the principles of shari'ah, the principle of ta'awun (help each other), that is, insurance participants help each other (ta'awun) by collecting a grant called tabarru'.
Balanced Scorecard as a Method of Assessing the Performance of a Hospital Management System Sastradinata, Irawan
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 2 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (212.152 KB) | DOI: 10.37275/oaijss.v4i1.34

Abstract

The Balanced Scorecard educates management and organizations to view the company as a whole from four perspectives: finance, customers, internal business processes, and learning and growth. The balanced scorecard consists of two words, namely the scorecard and balanced. The scorecard is a card used to record a person's/ personnel's performance score and plan the score that will be achieved in the future. The results of the comparison between the plans established and the actual results that were successfully achieved were used to carry out the evaluation. The balanced scorecard in this third-generation produces the most powerful performance measurement model because it shows the integration of organizational management processes starting from the planning stage, namely by establishing a vision and mission which contains the agreement of individuals in achieving organizational goals, then translated into organizational strategies implemented through Organizational programs/ activities in four interrelated balanced scorecard perspectives, then feedback will be taken on various information obtained from the evaluation of the implementation of the organization's programs/ activities.
Performance Measurement of Comprehensive Emergency Neonatal Obstetric Servant (PONEK) in Dr. Mohammad Hoesin General Hospital Palembang with a Balanced Scorecard to Improve the Quality of Midwifery Services Sastradinata, Irawan
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (474.494 KB) | DOI: 10.37275/oaijss.v4i1.35

Abstract

Introduction: Maternal Mortality Rate (MMR) and Neonatal Mortality Rate (IMR) in Indonesia are the highest among ASEAN countries, namely 307 / 100.000 live births for MMR and 20/1000 live births for IMR. This situation can actually be prevented through early detection approaches and appropriate management of mothers and babies through the Comprehensive Obstetric Neonatal Emergency Services (PONEK) program as one of the important elements of good hospital service performance. The performance of a hospital is of course determined by the performance of each unit and team which requires relevant multi-dimensional measurement standards. Basic Score Card (BSC) is a method developed by Kaplan and Norton (1996) to measure performance comprehensively, so it is hoped that this method can help improve the quality of obstetric emergency services, especially in Palembang. Methods: This descriptive analytic study was conducted at Dr. Mohammad Hoesin (RSMH) Palembang by looking for factors that affect the quality of emergency obstetric care and analyzing the performance of the PONEK team in providing PONEK services. Primary data is obtained through questionnaires with direct interviews with respondents or by direct observation in the field to see the real obstacles that occur during service. The data were analyzed qualitatively and quantitatively. Results: During the period October 2014 - March 2015 there were 1219 total hospitalized patients. Based on the Financial Perspective, the effectiveness ratio for achieving the performance of the RSMH PONEK team still meets the target of 1.3 for vaginal and has not met the target of 0.5 for SC with a financial perspective score of +2. Based on the Customer Perspective, the total score is +2 with the patient satisfaction index is 5957 (satisfied) and the Gross Death Rate (GDR) figure for PONEK RSMH services is 14 (meets GDS MOH standards). Based on the Internal Business Perspective the total score is +1, with the level of compliance with the clinical pathway standard = 92%, the level of compliance for the National Fornas PONEK = 100%, while the response time is > 1 hour. Based on the perspective of learning and growth, the total score = +1, with the number of PONEK trained personnel <50%, neonatal resuscitation and lactation management <10%, employee work motivation is very high, and facilities and infrastructure are classified as good. Based on these four perspectives, the BSC score for RSMH PONEK performance is +0.6 with an interval scale of -1 to +1. Conclusion: Based on the BSC measurement results of the PONEK team at RSMH Palembang, it can be concluded that the PONEK team's performance is good.
The Effect of Design, Brand Image and Personal Selling on Costumer’s Loyalty through Customer’s Satisfaction: A Study on Darbost T-Shirt’s Customers in Jakarta I Made Adnyana; Iswanto, Heru
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (655.002 KB) | DOI: 10.37275/oaijss.v4i1.37

Abstract

The purpose of this research is to study the effect of product design, brand image, and personal selling on customer loyalty through customer satisfaction studies on consumers of darbost t-shirts in Jakarta and to provide suggestions on how PT. Darbost Garment Industri can increase customer satisfaction by increasing the aspects that influence it. For the independent variables: product design (X1), brand image (X2), personal selling (X3), the dependent variable is customer loyalty (Y) and the intervening variable is customer satisfaction (Z). This research approach is quantitative research according to the questionnaire. The sample used was 150 respondents. The results of this study indicate that each of the dimensions of product design, brand image and personal selling directly has a positive and significant effect on customer satisfaction. Customer satisfaction directly has a positive and significant effect on customer loyalty. And from each dimension of product design, brand image and personal selling indirectly affect customer loyalty through customer satisfaction.
The Effect of Product Quality, Price and Promotion to Customer Satisfaction and Loyalty in You Coffee and Resto in Jagakarsa Sugiono, Edi; Tia Siti Aisyah
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (347.479 KB) | DOI: 10.37275/oaijss.v4i1.38

Abstract

This study was aimed to analyse the effect of product quality, price, promotion on customer satisfaction and the effect of customer loyalty at You Coffee and Resto Jagakarsa, Jakarta, Indonesia. 125 sample were selected by purposive sampling in You Coffee and Resto. Data were collected by questionnaires and Structural Equation Model (SEM) were applies as an analysis technique. The results analysis showed that product quality, price, promotion have positive and significant effect on the customer satisfaction and customer loyalty.product quality, price and promotion need to be increased in order to improve satisfaction and loyalty Customer.
The Effect of Product, Price and Promotion on Purchase Decision-Mediated by Customer Satisfaction of Oriflame M3 Network Community Sugiono, Edi; Sri Widiastutik
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 2 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (333.302 KB) | DOI: 10.37275/oaijss.v4i1.39

Abstract

This study was aimed to analyse the effect of product, price, promotion, customer satisfaction, purchase decision. The study participant was 125 people. data were collected by questionnaires and structural equation model (SEM) were applies as an analysis technique. The results analysis showed that product quality, price, personal selling have positive and significant effect on the customer satisfaction and customer loyalty. The implication is product quality, price, personal selling need to be increased in order to customer satisfaction and customer loyalty.
The Effect of Product Quality, Price and Personal Selling on Customer Satisfaction and Loyalty of Herbalife Customers Suharyono; Novi Pahlamalidie
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.916 KB) | DOI: 10.37275/oaijss.v4i1.40

Abstract

This research was aimed to analyse the effect of product quality, price, personal selling to customer satisfaction and loyalty. The participant of this study was 125 people. Data were collected by questionnaires and structural equation model (SEM) were applies as an analysis technique. The results analysis showed that product quality, price, personal selling have positive and significant effect on the customer satisfaction and customer loyalty. The implication is product quality, price, personal selling need to be increased in order to customer satisfaction and customer loyalty.
The Influence of Marketing Mix Variables on Purchasing Decisions and Its Impact on Post-Purchase Customer Satisfaction of Royal Garden Residence Bali Housing (Study at PT Properti Bali Benoa) Sugiono, Edi; Andini Nurwulandari; Christiani Junita
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 3 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (781.473 KB) | DOI: 10.37275/oaijss.v4i1.41

Abstract

The research objective is to determine the effect of: marketing mix variables (product, price, location and promotion) on purchasing decision variables, marketing mix variables on customer satisfaction variables, purchasing decision variables on customer satisfaction variables at Royal Garden Residence Bali housing with purchase decisions as a mediating variable. This research was conducted in the city of Bali, with the object of research being the residential consumers of Royal Garden Residence Bali as the population in this study, with a sample size of 150 respondents and using random sampling techniques. The data collection method is in the form of an online questionnaire via google form and whatsaap due to the situation in Indonesia which is currently being hit by the Covid-19 pandemic. The results of this study indicate that respondents have a good perception of the variable marketing mix, purchase decisions and post-purchase satisfaction Royal Garden Residence Bali. This is because the average value for all research variables is greater than 4 on the Likert scale. The results showed that the marketing mix variable both simultaneously and partially had a positive and significant effect on housing purchase decisions and the marketing mix variable had a positive and significant effect both simultaneously and partially on consumer satisfaction after purchasing Royal Garden Residence Bali housing, and purchasing decisions had a positive and significant effect. significant on consumer satisfaction after purchasing the Royal Garden Residence Bali housing. Then the research also proves that there is an indirect influence of the marketing mix variable on consumer satisfaction after purchasing the Royal Garden Residence Bali housing through the purchase decision. Promotion is the most dominant variable in increasing consumer purchasing decisions for Royal Garden Residence Bali housing.
The Effect of Product Quality, Price Perception and Promotion on Customer Satisfaction and its Impact on Customer Loyalty of PT Makmur Jaya Agro Pesticides Suharyono; Mifta Elfahmi
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 2 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (328.692 KB) | DOI: 10.37275/oaijss.v4i1.42

Abstract

This study aims to determine the direct effect of Product Quality, Price Perception and Promotion on Consumer Satisfaction of PT Makmur Jaya Agro's pesticides, as well as to determine the indirect effect of these variables on Customer Loyalty through Customer Satisfaction. As many as 160 respondents of PT Makmur Jaya Agro's pesticide consumers who came from the Subang Regency area were the objects of this study. The research model used the Structural Equation Model (SEM) with the help of analysis tools SPSS Version 26 and Lisrel Version 8.30. The results showed that Product Quality, Price Perception and Promotion had a positive and significant effect on Customer Satisfaction. Customer Satisfaction is an intervening variable dependent on customer loyalty where Product Quality, Price Perception and Promotion have a positive and significant effect on Customer Loyalty through Customer Satisfaction. This research can be useful for companies to identify, plan and manage steps and policies to increase Customer Satisfaction and Customer Loyalty.
Blended Learning with Science-Technology-Society Approachment: A Literature Review Huda, Nuril; Mustaji Mustaji; Fajar Arianto
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 2 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (212.901 KB) | DOI: 10.37275/oaijss.v4i2.44

Abstract

One of the efforts made so that humans are able and able to develop their potential is through a learning process. Blended learning encourages students to be more active and increases independence in learning. Students are required to learn and access material independently, and complete assignments given by the teacher, both individually and in groups. This literature review aims to discuss strategies for implementing blended learning as a student learning method. With the development of science and technology which is increasingly rapid, nowadays it has a lot to affect human life so that it can have a positive impact, namely improving the quality of life and making human work easier. The negative impact is that it can cause changes in the values, norms, rules, or morals of life adopted by the community. Therefore we need people who are able to think critically, creatively, logically and take the initiative in responding to issues in society that are caused by the impact of the development of science and technology, especially in the world of education.

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