cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Hanif Mauludin
Contact Email
hanif@stie-mce.ac.id
Phone
+6281259010669
Journal Mail Official
hanif@stie-mce.ac.id
Editorial Address
Jalan Terusan Candi Kalasan Blimbing Malang 65142.
Location
Kota malang,
Jawa timur
INDONESIA
Akuntansi Bisnis & Manajemen (ABM)
Published by STIE Malangkucecwara
ISSN : 08544190     EISSN : 26853965     DOI : https://doi.org/10.35606/jabm
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Ruang lingkup artikel untuk dapat dipublikasikan pada jurnal ABM terdiri atas bidang Akuntansi, Bisnis, dan Manajemen.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 4 Documents
 1 
Search results for , issue "Vol 7 No 1 (2000): April" : 4 Documents clear
ANALISIS KUALITAS PELAYANAN, PENGARUHNYA TERHADAP IMAGE Hanif Mauludin
Akutansi Bisnis & Manajemen ( ABM ) Vol 7 No 1 (2000): April
Publisher : STIE Malangkucecwara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study was undertaken with the rationale that service quality is an important aspect for organization leaders to consider, especially for service oriented organizations to satisfy their customer. Satisfying the customers provides the organization with a good corporate image. A good corporate image serves as an effective strategy in winning the competition with other businesses of the same type. Leading companies who wish to keep their status should always keep service quality mind. It has to be an absolute concern as the organization does not only have to face the competitors but also the customers who continuously change, vary, and are aware of their needs. Therefore, continuous enhancement of service quality has to be provided. This study is aimed at 1) determining the service quality level of public hospital in Tuban, form the patient perspective; 2) determining influence of service quality on corporate image. Service quality is measured in five dimensions know as servqual technique. The five dimensions serve as tangibility (x1), reliability (x2), responsiveness (x3), assurance (x4), empathy (x5). The research was conducted at the regional public hospital of Tuban, with the VIP, first class, and second class patients as the analysis units. Sampling was done by stratified random sampling technique obtain 73 respondents. Gap analysis was used by comparing performance and expectation, while regression analysis was used by the inter-variable relationship of the hypothesis. As many as 18 items were used as main instrument of the questionnaire which was distinguished into five quality variables used to collect the data, both through interview and questionnaires to be filled out by respondents. Verification of research instruments showed high reliability and validity. The result of this study showed that gap analysis technique used could provide information from the patient?s perspective at the service quality at the public hospital of Tuban was good. Statistical testing revealed that significant influence was evident of service quality and corporate image, with R=0.83 and R2=0.66. The most dominant variables, however, for corporate image were tangibility and reliability. In conclusion, the result of this study support some theories developed by the Parasuraman (Servqual), Brown (Customer Satisfaction/Revenue Enhancement Models) and Elhaitammy (Service Excellence). Furthermore, this confirms the hypothesis that significant influence is evident quality on the corporate image
SEGMENTASI KOMPONENSIAL DAN PERGESERAN KEPUTUSAN PEMBELIAN SABUN MANDI KECANTIKAN Imam Suyadi
Akutansi Bisnis & Manajemen ( ABM ) Vol 7 No 1 (2000): April
Publisher : STIE Malangkucecwara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Segmen wanita sangat komplek dapat dipilah-pilah dalam berbagai dimensi sebagai akibat persaingan yang semakin gencar dari pihak-pihak perusahaan yang berusaha untuk memenangkannya dengan merebut kelompok-kelompok konsumen khususnya mahasiswi indekost. Dari penelitian yang telah dilakukan telah ditemukan bahwa profil mahasiswi indekost dapat dikelompokkan dalam 7 kelompok, meskipun sifatnya masih kontardiktif dan saling melengkapi pada setiap profil yang ada. Beberapa variabel dalam gaya hidup ternyata tidak mempunyai perbedaan rata-rata skore menurut variabel-variabel latar belakang / nilai-nilai individu mahasiswi indekost. Preferensi pemilihan sabun mandi kecantikan tidaklah mendasarkan pada harga (konsep PITO dan BPTO) melainkan pada perawatan kulit. Hal ini sejalan dengan realitas yang berkembang dalam masyarakat bahwa mahasiswi ataupun remaja masa kini berusaha untuk memelihara kulitnya tetap halus seperti bayi. Kebutuhan ini tampaknya dapat dipenuhi melalui sabun mandi kecantikan Cussons dan Lux.
ANALISIS PENILAIAN PRESTASI PEGAWAI (PERFORMANCE APPRAISAL) DAN PENGARUHNYA TERHADAP KOMPENSASI PEGAWAI SERTA TERHADAP KEPUASAN KERJA Samsul Hadi
Akutansi Bisnis & Manajemen ( ABM ) Vol 7 No 1 (2000): April
Publisher : STIE Malangkucecwara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research has as its rationale that if employees of the company are satisfied, they would work better, be more productive, and have a good attitude. Therefore management should consider an effort to achieve employee satisfaction in order they work well. Job satisfaction can be influenced by many kind of compensations, both of direct and indirect compensations. Job satisfaction of the employees can cause of perception that employees performance is appreciated objectively and fairly, which is how they appreciated in the performance appraissal. Each individual has their own concentration of need achievement. Therefore, managers should decide and predict the compensation that satisfy their employees to enhance the work performance. This research aimed to determine which kind of compensations influence the job satisfaction. The fair compensation depends on internal, external, and social factors. One of these factors is based on the conducting of performance appraissal include : methods, aspects, and deciding the staffs who conduct the appraissal. The results of better management, and fair performance appraissal can be used for deciding the payment and salary of the employees. Fair compensation may create job satisfaction and afterward enhance the productivity and performance of the employees. In other words, perception that if they treat fairly, they would be satisfied. Finally they enhance their productivity and work performance. This research conducted at PT. Gatra Mapan Malang in 1999. The purpose of this research is to study the influence of performance appraissal on the job satisfaction of the employees. Eighty five samples were taken using ?Proportional Random Sampling? methods through the population of 561 employees from every department. Data were analyzed by using regression and path analysis. The results of this study showed that most of employees agree and very agree for : - Using rating scale methods - Considering reliability, ability, creativity, discipline, attitude, cooperativity, and leadership factor in performance appraissal. - Supervisory appraise is direct supervisor - The result of performance appraissal used for determining direct compensation Inferential statistic showed significant relation are : 1. appraissal methods, appraissal factors, supervisory appraise toward performance score, together or partially. 2. performance score toward direct compensation and job satisfaction. And non significant relation are : 1. performance score toward indirect compensation 2. indirect compensation toward job satisfaction.
GOVERNMENT INTERVENTION ON SPREAD Nevi Danila
Akutansi Bisnis & Manajemen ( ABM ) Vol 7 No 1 (2000): April
Publisher : STIE Malangkucecwara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

We find that during 1985 to 1987 intervention in the Japanese yen widened the spread and intervention in the Deutsche mark did not have any influence on spread. This finding is supported by several authors: Federal Reserve intervention either increased the volatility of yen/US dollar or had no impact on the volatility of DM/US$ during the period 1985-1991.

Page 1 of 1 | Total Record : 4

 1 

Filter by Year

2000 2000


Reset
Filter By Issues
All Issue Vol 30 No 1 (2023): April Vol 29 No 2 (2022): Oktober Vol 29 No 1 (2022): April Vol 28 No 2 (2021): Oktober Vol 28 No 1 (2021): April Vol 27 No 2 (2020): Oktober Vol 27 No 1 (2020): April Vol 26 No 02 (2019): Oktober Vol 26 No 1 (2019): April Vol 25 No 2 (2018): Oktober Vol 25 No 1 (2018): April Vol 24 No 2 (2017): Oktober Vol 24 No 1 (2017): April Vol 21 No 1 (2014): April Vol 23 No 2 (2016): Oktober Vol 23 No 1 (2016): April Vol 22 No 2 (2015): Oktober Vol 22 No 1 (2015): April Vol 21 No 2 (2014): Oktober Vol 10 No 2 (2003): Oktober Vol 10 No 1 (2003): April Vol 9 No 2 (2002): Oktober Vol 9 No 1 (2002): April Vol 8 No 2 (2001): Oktober Vol 8 No 1 (2001): April Vol 7 No 2 (2000): Oktober Vol 7 No 1 (2000): April More Issue