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Homes Journal: Hospital Management Studies Journal

homesjournal
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Published by Universitas Islam Negeri Alauddin Makassar

ISSN : 2746878X EISSN : 27468798 DOI : https://doi.org/10.24252/homes%20journal.v1i4.2287

Core Subject : Health,

Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Hospital Management Studies Journal (Homes Journal) is the journal which will publish scientific article about research health and hospital management. The focus of this journal is in Health Regulation and Policy, Human Resources Management, Medical Record Management, Quality Management of Health Services, Public Health Management, Hospital Accreditation, infection control management and patient safety, health organization and organizational behaviour in hospital, healthcare services, healthcare quality and patient safety, health facilities management, hospital accreditation, patient and employee satisfaction, pain management, inpatient and out-patient management, health insurance, health policy and healthcare informatics etc. This journal includes the leadership, management and administration of public health systems, hospitals and hospital networks. Clinical Department Management Clinical Ethics Clinical Risk Health Data Management Health Economics Inpatient Management Nursing Management Out-Patient Management

Arjuna Subject : Profesi Kesehatan - Profesi Kesehatan (Lain-Lain)

Articles 61 Documents

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THE CORRELATION BETWEEN CUSTOMER RELATIONSHIP MANAGEMENT AND THE INPATIENTS LOYALTY Rezky Amalia Amal; Syahratul Aeni; Syarfaini Syarfaini; A Syamsiah Adha
Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February
Publisher : Universitas Islam Negeri Alauddin Makassar

Background :Customer Relationship Management (CRM) as a process to build a relationship between companies and customers by increasing customers value and satisfaction performed by identifying customers by forming perceptions on the products or organizations or services offered through marketers, sellers, services and supporting services which make the customers to be loyal. Objective :The study was aimed at determining the correlation between Customer Relationship Management and the inpatients loyalty at Ibnu Sina Hospital of Makassar in 2017.Method :This study was quantitative research using an obsevational analytic approach with cross sectional study involving 18304 people as research population and 391 samples. Moreover, univariate and bivariate with chi square test were utilized in analysing the data. Result :The results showed that there was a significant correlation between continuity marketing (p=0.000), one to one marketing (p=0.000), and partnering program did not have a significant correlation (p=0.090) with patient loyalty. Conclusion: Ibnu Sina Hospital must be able to manage customer relationship management well to maintain patient loyalty in order to reuse services at the hospital.

THE UTILIZATION OF HEALTH SERVICE BY THE SCAVENGERS IN TAMANGAPA LANDFILL ANTANG Nur Aisyah Zalmar; Sitti Raodhah; Syarfaini Syarfaini
Homes Journal = Hospital Management Studies Journal Vol 1 No 1 (2020): October
Publisher : Universitas Islam Negeri Alauddin Makassar

Background: Habits and culture will influence the way of thinking, how to behave, how to behave which is oriented towards science in dealing with health problems in order to be healthy and appropriate in utilizing health services.Objective: To know the description of the use of health services in the working area of the Tamangapa Community Health Center by scavenger at the Tamangapa Antang landfill in 2016.Method: This study uses aapproach descriptive. With a population of 120 people and a sample of 120 respondents obtained by total sampling. Result: The results showed that the social culture related to the utilization of health services in the working area of PKM Tamangapa showed that the modern category was 89.2% while that related to the traditional category was 10.8%. Social Economy shows 100% cheap opinion. Social psychology 92.5% good results. The characteristics of officers showed good results 63.3% and 36.7% sufficient. The highest utilization of health services was utilizing health services, namely 93.3% and not utilizing health services was 6.7%.Conclusion: It is hoped that with the cooperation of all parties, the community will participate in supporting the use of health facilities, and the next researchers to carry out more in-depth research.

INFLUENCE OF FOOD INTAKE ON THE EVENT DIABETES MELLITUS IN THE WORK AREA OF HEALTH CENTER WOTU DISTRICT WOTU IN 2021 Muhammad Risal
Homes Journal = Hospital Management Studies Journal Vol 2 No 3 (2021): October
Publisher : Universitas Islam Negeri Alauddin Makassar

Background:Diabetes mellitus is a metabolic disorder characterized by abnormal blood sugar levels in a person, this disease can attack several organs of the body causing various kinds of complaints. Food intake is food and drink that is consumed at a certain time when someone needs it. Objective:This study aims to determine the relationship or influence of food intake on the incidence of Diabetes Mellitus in the work area of the Wotu Health Center, Wotu District.Method: The research design used was cross-sectional. The population in this study amounted to 68 respondents who suffered from Diabetes Mellitus at the Wotu Public Health Center, Wotu District in 2021. The sampling technique used was consecutive sampling and obtained a sample of 40 respondents. The data collected in this study were data on food intake, blood sugar levels, age, gender, and occupation. Pearson correlation test was used when analyzing data. Result:The results of the study of the most prevalence of normal blood sugar levels in respondents were 42.5%, where respondents with good food intake were 40%, the results of the analysis using the Pearson Correlation test showed that the p-value was 0.000 smaller than the alpha value (0.05) so that it could be stated that Ho was rejected, which means that there is an effect of food intake on the incidence of diabetes mellitus in the working area of the Wotu Public Health Center, Wotu District. Conclusion:This study is that there is an effect of food intake on the incidence of diabetes mellitus in the work area of the Wotu Public Health Center, Wotu District

BEHAVIORAL MANAGEMENT AS A FORMS OF SMOKING AND ALCOHOL CONSUMPTION PREVENTION IN ADOLESCENTS Nildawati Amir; Yudi Adnan
Homes Journal = Hospital Management Studies Journal Vol 2 No 2 (2021): June
Publisher : Universitas Islam Negeri Alauddin Makassar

Background:The prevalence of risk behavior in adolescents is increasing and the impact is very worrying. Various data and facts related to risk behavior in adolescents, namely smoking, drinking alcohol, drug abuse, and premarital sexual relations.Objective:The purpose of this study was to examine more comprehensively related behavioral management as a form of prevention of smoking and alcohol consumption among adolescents in South Sulawesi Province, Indonesia.Method: Qualitative research with a design case study. The informants in this study were adolescents aged 12-24 years who live in South Sulawesi Province, Indonesia (Makassar City, Gowa Regency, Bone Regency, and Sinjai Regency). Result: The main factors causing the behavior of consuming alcohol and smoking are the sense of wanting to try, peer influence, and lack of access to information. Regarding the behavioral management of adolescent risk behavior, it is known that the role of parents, relatives, neighbors, neighborhood communities, peers, and health workers contributes to efforts to prevent smoking and alcohol consumption among adolescents.Conclusion: The contribution of parents is very necessarytosupervise the daily life or behavior of children. The government and health workers are required to be more effective in dealing with the problem of adolescent risk behavior by routinely providing guidance and counseling. The community can play an active role in monitoring adolescents who engage in risky behavior. However, this will not be effective if there is no collaboration between the perpetrators at risk themselves, parents, family, peers, and the neighborhood where they live.

IMPLEMENTATION OF PROMOTIVE AND PREVENTIVE MANAGEMENT FUNCTIONS FOR ACUTE RESPIRATORY INFECTIONS IN TODDLER Azriful Azriful; Yudi Adnan; Rahmawaty Rahmawaty
Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February
Publisher : Universitas Islam Negeri Alauddin Makassar

Background: Acute Respiratory Infectious Disease (ARI) is an acute infectious disease that affects one or more parts of the airway. Objective: This study aims to obtain information related to the implementation of promotive and preventivemanagement functions foracute respiratory infections in Toddler.Method:The method used is qualitative with a case study approach. The informants consisted of the head of the Puskesmas, officers of the ARIand surveillance programs, health promotion efforts officers, environmental health effort officers, heads of administration, and several mothers of children under five who had suffered from ARI. Result: The results showed that the management function of the promotive and preventive ARI program was still part of the P2PL program in general. This is evidenced by the absence of a special plan made by the Puskesmas regarding the promotional efforts to prevent ARI so that management functions such as planning, organizing, mobilizing, monitoring, funding, and evaluating have not been able to minimize the number of ARI sufferers in children under five. Conclusion: The extension program in the community is still not evenly distributed around the work area of Puskesmas X. The head of the Puskesmas should make policies related to special planning and Standard Operating Procedures (SOP) related to the prevention and control of ARI in children under five.

AN OVERVIEW OF PERFORMANCE MEASUREMENT USING A BALANCED SCORECARD METHOD AT FAISAL ISLAMIC HOSPITAL OF MAKASSAR Wihda Arfiah; Muhammad Rusmin; Syarfaini Syarfaini; Nildawati Nildawati; Syamsul Alam
Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February
Publisher : Universitas Islam Negeri Alauddin Makassar

Background:The Balanced Scorecard can translate organizational and strategic vision and mission into the operational goals and measure the performance for four different perspectivesObjective:The study was aimed at finding out the overview of performance measurement using the Balanced Scorecard method at Faisal Islamic Hospital of Makassar.Method: The study was descriptive quantitative research involving 11869 patients/families of patients as research population and 403 employees as the samples gathered using a Stratified Random Sampling technique. The collected data were then analyzed univariately.Result:The results of the study revealed that on the costumers’ perspective, the customers’ acquisition was the only indicator showing the unfavorable result decreased by 4.64%. In the financial perspective, the ROI indicator and effectiveness ratio had decreased by 18.96% and 59.6%, both indicators were stated to be less good. In the Internal Business perspective in terms of service quality the BOR and ALOS ratio were said to be less good. From the perspective of Learning and Growth it was very good where all indicators were in accordance with the standards. The four perspectives of the Balanced Scorecard were very influential on the hospital’s performance.Conclusion:By improving the costumers’ acquisition, the hospital income would increase as well.

THE DESCRIPTION OF THE QUALITY OF HEALTH SERVICES TO PATIENT SATISFACTION M. Fais Satrianegara; Azriful Azriful; Zilfadhilah Arranury; Nur Azisah Anwar
Homes Journal = Hospital Management Studies Journal Vol 1 No 1 (2020): October
Publisher : Universitas Islam Negeri Alauddin Makassar

Background: Quality health services are health services that can satisfy every service user by the average satisfaction level of the population and its implementation by the established code of ethics and service standards. Objective: To determine the description of the quality of health services on patient satisfaction in the inpatient installation of the Makassar General Hospital of the Hajj Region in 2019.Method: The method used is descriptive. The population in this study were patients using inpatient class III RSUD Haji Makassar in 2019 and based on data obtained in May 2019 as many as 848 patients.Result:The satisfaction service variable shows that of the 89 samples studied, 80 respondents were satisfied (89.9%) and 9 respondents (10.1%) were dissatisfied. The reliability variable (57.3%) is categorized as good and (42.7%) is not good. The responsiveness variable (66.3%) is categorized as good and (33.7%) is not good. The guarantee variable (75.3%) is categorized as good and (24.7%) is not good. The direct evidence variable (53.9%) is categorized as good and (46.1%) is not good. The empathy variable (82.0%) is categorized as good and (18.0%) is not good.Conclusion: It is hoped that the health workers at the General Hospital of the Haji Makassar Region will improve performance in prime health service activities to the community, and always prioritize the interests of patients in installations, especially patients in inpatient installations.

DESCRIPTION OF KNOWLEDGE OF WOMEN OF RELIABLE AGE ABOUT CERVIC CANCER IN SUB-DISTRICT BALANDETE IN WORK AREA KOLAKA HEALTH CENTER YEAR 2021 Hernah Riana
Homes Journal = Hospital Management Studies Journal Vol 2 No 3 (2021): October
Publisher : Universitas Islam Negeri Alauddin Makassar

Background:Cervical cancer is a malignant tumor that grows in the cervix, which is the lowest part of the uterus attached to the top of the vagina, usually cervical cancer attacks women aged 35-55 years.Objective:This study aims to find out the description of the knowledge of women of childbearing age about cervical cancer based on their occupation and sources of information in the Balandete village, the working area of the Kolaka Public Health Center 2021.Method: The research design used was cross sectional. The population in this study amounted to 215 respondents. The sampling technique used was accidental sampling and obtained a sample of 68 respondents. The data colcleted in this study were data on education, employment and information resourcesdescribe to describe or provide an overview of women's knowledge about cervical cancer in the village of Balandete, the working area of the Kolaka Public Health Center 2021.Result: The results WUS knowledge about cervical cancer is known that out of 68 respondents (100%) who have good knowledge, 17 respondents (25%), have sufficient knowledge, 41 respondents (60.3%) and 10 respondents (14.7%) have less knowledge.Conclusion:in Based on the results of research that has been carried out in the Balandete Village in the Kolaka Community Health Center work area in 2021about the knowledge of women of childbearing age about cervical cancer in the Balandete Village based on education, occupation, and sources of information, the results of research on cervical cancer are quite good but need to be improved again so that the mother's knowledge about cervical cancer it's better than now.

STUDI MANAJEMEN LAYANAN MAKANAN INSTITUSI PONDOK PESANTREN DARUL AMAN MAKASSAR Anni Safitri; Irviani Ibrahim; Syarfaini Syarfaini; Syamsul Alam; Muhammad Rusmin
Homes Journal = Hospital Management Studies Journal Vol 2 No 2 (2021): June
Publisher : Universitas Islam Negeri Alauddin Makassar

Background: Food management system is a series of activities ranging from menu planning to food distribution to consumers to achieve optimal status. There are 23 Islamic boarding schools in Makassar City with 7,600 students consisting of 4,006 female students and 3594 male students.Objective:This study aims to determine the implementation of food at the Darul Aman Islamic Boarding School in Makassar.Method: This research is a research qualitative with an approach descriptive using primary and secondary data. Determination of informants using purposive sampling method consisting of 3 key informants and 8 regular informants. Data were collected by in-depth interviews and processed using content analysis after which triangulation was carried out.Result: Based on interviews and observations, it was found that the annual expenditure budget planning was 230 / month. SAOP foodstuff procurement, an acceptance process that includes inspection or research based on details of daily orders or invoices. The storage of food ingredients uses the FIFO method, the process of preparing food ingredients includes standard recipes and equipment preparation. Processing of food ingredients based on ingredients ordered by the head of the kitchen without a menu cycle. The distribution of food uses a combination of centralized-decentralized systems.Conclusion: The implementation of hygiene and sanitation in the process of organizing food has not been maximized, starting from preparation to distribution is not following Permenkes No. 1204 / Menkes / SK / X / 2004 and Health Decree of the Republic of Indonesia Number 942 / Menkes / SK / 2003. It is recommended that foundations and pesantren pay more attention to the completeness of equipment and materials in the kitchen, as well as hygiene and sanitation so that food administration runs optimally

PSYCHOSOSIAL FACTORS ON THE PERFORMANCE OF HEALTH OFFICERS Dewi Ayu; M Fais Satrianegara; Fatmawaty Mallapiang
Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February
Publisher : Universitas Islam Negeri Alauddin Makassar

Background:Psychosocial factors have become a major concern in occupational health. Changes that occur in the labor market, namely increased globalization, competition, flexibility, and new forms of work organization. Objective:The purpose of this study was to describe the psychosocial factors on the performance of health workers in Puskesmas X Makassar City.Method:This research method is a descriptive quantitative research with a population of all health workers at Puskesmas X Makassar City as many as 55 people using total sampling. The collected data were then analyzed by univariate and bivariate. Result:The results of data analysis showed that the majority of health workers at Puskesmas X Makassar City experienced severe stress as much as 50.9%, heavy loads as much as 65.5%, and mild fatigue as much as 67.3% with optimal good quality performance. This illustrates that health workers experience psychosocial factors that have a positive impact on performance, and to produce good performance.Conclusion:It is necessary to create a psychosocial environment so that individuals feel comfortable in groups and organizations, showing high productivity and improving the quality of work.

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Nildawati

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Department Of Public Health, Faculty Of Medical and Health Science, UIN Alauddin Makassar Jl. Sultan Alauddin No.63, Gowa, Sulawesi Selatan, Indonesia, 92113

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Sulawesi selatan

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Nildawati

Contact Email nildawatiahmad@uin-alauddin.ac.id

Phone +6282396567697

Journal Mail Official homes.journal@uin-alauddin.ac.id

Editorial Address Department Of Public Health, Faculty Of Medical and Health Science, UIN Alauddin Makassar Jl. Sultan Alauddin No.63, Gowa, Sulawesi Selatan, Indonesia, 92113

Location Kab. gowa, Sulawesi selatan INDONESIA

Abstract

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Abstract

Contact Name
Nildawati

Contact Email
nildawatiahmad@uin-alauddin.ac.id

Phone
+6282396567697

Journal Mail Official
homes.journal@uin-alauddin.ac.id

Editorial Address
Department Of Public Health, Faculty Of Medical and Health Science, UIN Alauddin Makassar Jl. Sultan Alauddin No.63, Gowa, Sulawesi Selatan, Indonesia, 92113

Location
Kab. gowa,

Sulawesi selatan

INDONESIA