cover
Contact Name
Sitti Hardiyanti Arhas
Contact Email
jurnal_administrare@unm.ac.id
Phone
+6282293309399
Journal Mail Official
jurnal_administrare@unm.ac.id
Editorial Address
Jalan Raya Pendidikan, Kmapus Universitas Negeri Makassar, Gunung Sari Baru, Kota Makassar
Location
Kota makassar,
Sulawesi selatan
INDONESIA
Jurnal Ad'ministrare
ISSN : 24071765     EISSN : 25411306     DOI : 10.26858/ja.
Jurnal Administratre focuses on the research of a study on Guidance Administration science, Management Science, Public Policy, Educational Administration and Public Administration.
Articles 309 Documents
Strategy for the Development of Patient Services at the YAPIDA Primary Clinic in Gunung Putri, Bogor Regency Achmad Mustafa Kamal; Musa Hubeis; Mukhammad Najib
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Volume 9, Issue 1, January-June 2022
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.185 KB) | DOI: 10.26858/ja.v9i1.32262

Abstract

The change in the service system from the general customer category to the BPJS Health participant category resulted in a decrease in the number of visits by general participants and an increase in visits by BPJS Health participants. This research aims to formulate a strategy for the development of the Klinik Pratama YAPIDA, Gunung Putri, Kabupaten Bogor based on an analysis of patient service’s satisfaction. Research data was collected through a service quality questionnaire as developed, which consists of 5 (five) dimensions: tangible, reliability, responsiveness, assurance, and empathy. The data analysis technique uses a combination of Servqual analysis approach, Importance Performance Analysis (IPA) approach, and Structural Equation Model (SEM). The research’s result shows that based by the use of the combination of the three analytical approaches, there is a linearity in the strategic direction of the Klinik Pratama YAPIDA development to maintain sustainability and increase the grade of the Clinic, which is improving service quality in aspects of 1) Nurse’s responsiveness, 2) responsiveness of the pharmacist, and 3) clinical service officer. Based on this analysis, the managerial implications require the YAPIDA Primary Clinic Management to formulate a service quality development strategy by improving the three service attributes.
The Effect of Price and Service Quality on Customer Satisfaction of PT Huda Express Courier Services at Mcdonald’s Bintaro Restaurant Putri Nilam Kencana
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Vol. 7, No. 1, January-June 2020
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (499.02 KB) | DOI: 10.26858/ja.v7i1.13580

Abstract

Customer satisfaction is the main aspect that must be met by the company, with the creation of customer satisfaction, demand will also rise. This study aims to determine the effect of price and service quality on customer satisfaction PT. Huda Express at McDonald’s Bintaro Restaurant. The method used is a quantitative method with an associative approach, with 100 respondents. Statistical tests using multiple regression analysis, coefficient of determination, and hypothesis testing with t test and F test. The results of the study, showed that price and service quality have a positive effect on customer satisfaction with the regression equation Y = 2,279 + 0,307X₁ + 0,130X₂. Price contributed 62.5% to customer satisfaction, while service quality contributed 59.6% to customer satisfaction. From testing hypotheses using statistical tests Fcount> F table or (163.410> 3.09), this is also strengthened with a probability of 0,000 <0.05. Thus H0 is rejected and H1 is accepted. This means that there is a positive and significant effect simultaneously between price and quality of service on customer satisfaction.
Influence Leadership, Competence and Motivation To Performance Employee Service Health Regency Bay Bintuni West Papua Province Muh Arifai; Abdul Haris; Yasman Yasir; Sudiarti Dewi Kurra; Hardiyanti Hardiyanti; Vivid Violin
Jurnal Ad'ministrare Volume 9, Issue 2, July-December 2022
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (190.595 KB) | DOI: 10.26858/ja.v9i2.36789

Abstract

This study aims: (1) to determine the effect of leadership on the performance of the employees of the Teluk Bintuni Regency Health Office, West Papua, (2) to determine the effect of competence on the performance of the employees of the Teluk Bintuni Regency Health Office, West Papua, and (3) to determine the effect of motivation on the performance of the employees of the Teluk Bintuni Regency Health Office, West Papua, and (4) to determine the effect of leadership, competence and motivation on the performance of the employees of the Teluk Bintuni Regency Health Office, West Papua. The variables of this research are leadership as the first independent variable, competence as the second independent variable, motivation as the third independent variable and employee performance as the dependent variable. The population of this study were all civil servants of the Teluk Bintuni Regency Health Office, amounting to 68 people, while the sample of this study was taken with a saturated sample technique so that the sample used was as much as the existing population. Data was collected by using a questionnaire/questionnaire and documentation. Data analysis was performed by descriptive statistical analysis, classical assumption test, instrument test, and hypothesis testing. The results of this study indicate that leadership has a significant effect on employee performance with a significant level <0.05 and competence has a significant effect on employee performance with a significant level <0.05 and motivation has a significant effect on employee performance with a significant level < 0.05. Leadership, competence and work motivation simultaneously have a significant effect on employee performance with a significant level <0.05. In addition, the coefficient of determination (R2) is 0.532 (53.2%). This means that the influence of leadership, competence and motivation on employee performance is 53.2% while the remaining 46.8% is influenced by other factors not examined.
IMPLEMENTASI KEBIJAKAN PELAYANANIZIN MENDIRIKAN BANGUNAN (Studi pada Kantor Pelayanan Terpadu Kabupaten Gowa) Akhmad .; Haedar Akib
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Vol. 1, No. 1, Desember 2014
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (88.671 KB) | DOI: 10.26858/ja.v1i1.880

Abstract

Penelitian ini difokuskan pada upaya untuk meneliti dan mengungkapkan secara deskriptif analitis berbagai Implementasi Kebijakan terkait dengan izin mendirikan bangunan yang ada di kantor Pelayanan terpadu Kabupaten Gowa. Penelitian ini dilaksanakan pada kantor pelayanan terpadu Kabupaten Gowa dengan menggunakan metode penelitian kualitatif  dengan pendekatan penomenologi. Data penelitian ini diperoleh dari dokumen, penelitian relevan, dan informan, buku-buku yang relevan dengan konteks penelitian ini. Teknik pengumpulan datanya dengan menggunakan pengamatan, wawancara dan dokumen. Teknik analisis datanya menggunakan deskriptif kualitatif dengan tahapan: (1) data reduksi, (2) data display, (3) data conclusion. Hasil penelitian ini menunjukkan bahwa Implementasi Peraturan Daerah No. 18 Tahun 2001 tentang Retribusi Izin Mendirikan Bangunan (IMB) pada Kantor Pelayanan Terpadu Kabupaten Gowa diterapkan melalui pelaksanaan pelayanan IMB dan penerbitan sertifikat IMB yang mengacu pada unsur-unsur pelayanan publik berupa kesederhanaan, ketepatan waktu, keterbukaan, tidak diskriminatif, efisien, dan ekonomis. Pelaksanaan pelayanan IMB yang sederhana diterapkan melalui kegiatan pelayanan yang sesuai prosedur untuk mewujudkan pelayanan yang memuaskan. Ketepatan waktu dalam penyelesaian IMB minimal 3 hari kerja sesuai mekanisme pelayanan IMB. Keterbukaan diterapkan melalui pengenaan biaya untuk menciptakan transparansi pemberian data dan informasi. Tidak diskriminatif dengan pemberian pelayanan IMB yang adil dan merata. Efisiensi pelayanan yaitu melaksanakan pelayanan sesuai jam kerja berdasarkan komitmen pelayanan yang berlaku. Ekonomis dalam hal ini pengenaan biaya yang terjangkau yang tidak membebani masyarakat. Kata Kunci: Implementasi Peraturan Daerah, Izin Mendirikan Bangunan, Pelayanan Terpadu
The Implementation of BUMDes Management in Sinjai Regency Wahyuddin Zuhri AK; Sri Rahayu Juniati
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Vol. 7, No 2. July-December 2020
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (338.124 KB) | DOI: 10.26858/ja.v7i2.16208

Abstract

Village-owned enterprises (BUMDes) were built to be self-sufficient and creative villages in improving the welfare of communities in the regions. The purpose of this study was to determine the management of BUMDes in Improving Community Welfare in several villages in Sinjai Regency, especially in East Sinjai District. The data collection technique is done by collecting documents related to research discourse, interviews, and direct observation in the field. Meanwhile, data analysis includes data collection, data reduction, data assessment (grouping primary and secondary data), and interpreting data, which is done by critically analyzing the collected data and finally arriving at a conclusion. Research results were obtained based on research in two villages in the district. East Sinjai Kab. Sinjai shows that the management of BUMDes has not been implemented optimally. From the several efforts that have been implemented, the benefits have not been felt in terms of improving the welfare of the community. This is influenced by several factors including lack of communication between BUMDes managers and the community and with the local village government, in addition to the lack of transparency, managerial capacity, legal standing, and stagnation of savings and loan businesses caused by community indiscipline.
Efektivitas Kinerja Pegawai di Kantor Kelurahan Lanrisang Kecamatan Lanrisang Kabupaten Pinrang Aris Baharuddin; Asma Asma; Risma Niswaty
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Vol. 4 No. 1, Januari - Juni 2017
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (294.551 KB) | DOI: 10.26858/ja.v4i1.3440

Abstract

Penelitian ini bertujuan untuk mengetahui efektivitas kinerja pegawai di kantor Kelurahan Lanrisang Kecamatan Lanrisang Kabupaten Pinrang. Penelitian ini merupakan penelitian deskriptif kuantitatif, populasi penelitian sebanyak delapan orang. Teknik pengumpulan data yang digunakan adalah observasi, angket, wawancara dan dokumentasi. Kemudian analisis data yang digunakan adalah analisis persentase. Hasil penelitian menunjukkan bahwa kinerja pegawai pada Kantor Kelurahan Lanrisang Kecamatan Lanrisang Kabupaten Pinrang berdasarkan indikator sasaran kerja pegawai (SKP) dengan sub indikator kuantitas, kualitas, waktu dan biaya sebesar 73,66 % termasuk dalam kategori cukup efektif dan indikator perilaku kerja dengan sub indikator orientasi pelayanan, integritas, komitmen, disiplin, kerja sama dan kepemimpinan sebesar 86,30 % termasuk dalam kataegori efektif. Dengan demikian efektivitas kinerja pegawai di Kantor Kelurahan Lanrisang Kecamatan Lanrisang Kabupaten Pinrang sebesar 81,88 % termasuk dalam kategori efektif. Kata kunci: Efektivitas, Kinerja, Pegawai
Financial Distress Analysis as Strategy and Policy Determinants Mining Company Zarah Puspitaningtyas; Ika Sisbintari; Amalia Muyassaroh
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Volume 8, Issue 1, January-June 2021
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (468.311 KB) | DOI: 10.26858/ja.v8i1.21872

Abstract

Financial distress is the initial condition of company bfore going bankrupt. Financial position is experiencing severe liquidity difficulties, so the company cannot carry out operational activities properly. This study aims to determine the results of assessment of financial distress in mining sector companies listed on BEI for 2015-2019 period as material for determining the company's strategy and policies. This research uses quantitative approach with descriptive analysis method. There are 15 companies as samples based on purposive sampling technique . The analysis technique using Altman Z-Score model. The results showed that there were seven companies experiencing financial distress, five companies experiencing gray area conditions and three companies are declared in non-distress condition . The results of this analysis will be taken into consideration for internal and external parties of the company for making future decisions so that both are profitable
The Role of the Government in Increasing Community Welfare in Pohuwato Regency Edy Sijaya
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Vol. 6, No. 1, January-June 2019
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (258.458 KB) | DOI: 10.26858/ja.v6i1.9433

Abstract

This research aims to determine the role of the village government in improving the welfare of the people of Bulili Village in Duhiadaa District, Pohuwato Regency. The research approach uses descriptive research which provides an overview of how the government plays a role in improving the welfare of the community in the village of Bulili, Duhiadaa District, Pohuwato Regency. Informants were the village head, village head, BPD chairman, LPM Chair, village treasurer and Bulili village community leaders. The results showed that the Bulili Village Government in improving community welfare carried out three programs such as: 1) agricultural production improvement program. For the economic sector the Bulili village government planned assistance that would improve the economy of Bulili villagers such as providing rice seeds, corn seeds, tractor assistance, Hansplayer (tengki) assistance, fertilizer assistance, and PNPM assistance, 2) program to increase livestock production, namely the collaboration of district government, sub-district government and Bulili village government in the form of providing assistance for productive superior cows and productive goat seeds to village community livestock farmers bulili which was formed by the village village government. 3) development of village livestock agribusiness, which is to form a group of livestock farmers who are given the assistance of productive cow and goat seeds to each group to be managed as part of a government program in order to improve the welfare of the village community. In addition, the formation of livestock farmer groups is one of the right solutions in increasing livestock business in the village, various livestock businesses such as the procurement of productive seeds, prevention of livestock diseases and access to marketing can be done in groups and work together which in turn increases profits and business income in order to improve the welfare of the people in Bulili village.
The Effect of Work Motivation and Discipline on Employee Productivity at PT. Anugerah Agung in Jakarta Sutrisno Sutrisno; Denok Sunarsi
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Vol. 6. No. 2, July-December 2019
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (512.335 KB) | DOI: 10.26858/ja.v6i2.13438

Abstract

This study aims to determine the effect of motivation and work discipline on employee productivity at PT. Anugerah Agung in Jakarta. The method used was explanatory research with a sample of 85 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study have a significant effect on employee productivity by 48.6%, hypothesis testing obtained significance 0,000 <0.05. Work discipline has a significant effect on employee productivity by 44.6%, hypothesis testing obtained significance of 0,000 <0.05. Motivation and work discipline simultaneously have a significant effect on employee productivity by 56.2%, hypothesis testing obtained significance of 0,000 <0.05.
The Effect of Perceived Quality and Brand Image on Lifebuoy Soap Purchase Decisions That Have an Impact on Consumer Loyalty (Case Study of Lifebuoy Soap Consumers in Bandung) Dadang Munandar
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Vol. 6. No. 2, July-December 2019
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (254.877 KB) | DOI: 10.26858/ja.v6i2.35213

Abstract

 This study aims to determine the effect of perceived quality and brand image on consumer purchasing decisions for Lifebuoy soap which has an impact on consumer loyalty in Bandung. The method used is explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression, correlation, determination and hypothesis testing. The results of this study that perceived quality has a significant effect on purchasing decisions by 36.2%, hypothesis testing obtained a significance of 0.000 <0.05. Brand image has a significant effect on purchasing decisions by 47.8%, hypothesis testing obtained a significance of 0.000 <0.05. Perceived quality and brand image simultaneously have a significant effect on purchasing decisions by 53.4%, hypothesis testing obtained a significance of 0.000 <0.05. Purchase decisions have a significant effect on consumer loyalty by 32.5%, hypothesis testing obtained a significance of 0.000 <0.05.

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