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Gedung Departemen Manajemen Jl. Prof. Dr. Sumitro Djojohadikusumo Kukusan, Kecamatan Beji, Kota Depok Jawa Barat, 16424 Indonesia
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The South East Asian Journal of Management
Published by Universitas Indonesia
ISSN : 19781989     EISSN : 23556641     DOI : https://doi.org/10.21002/seam
Core Subject :
The South East Asian Journal of Management (The SEAM) seeks to publish high quality, scholarly empirical research articles in management, strategic management, organization, entrepreneurship, operations management, human resource management, business and organization topics that test, extend, or build theory and contribute to management and organization practices in the South East Asia region. The SEAM strives to serve as a major vehicle for the exchange of ideas and research among management scholars within or interested in the South East Asia region. The SEAM is an open access journal that is published by Management Research Center, Department of Management, Faculty of Economics and Business, Universitas Indonesia.
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Articles 77 Documents
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Employee Rhetorical Sensitivity as a Mediator in the Relationship Between Customer Orientation and Customer Retention Mokhtaruddin, Suraya Akmar; Wel, Che Aniza Che; Khalid, Nor Rahimy
The South East Asian Journal of Management Vol. 13, No. 2
Publisher : UI Scholars Hub

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Research Aims: The current study proposes to fill in the gap in customer orientation literature by focusing on the relationship between customer orientation, employee rhetorical sensitivity and customer retention from the customer perspective. Design/methodology/approach: The questionnaires were distributed at the KLIA and KLIA2 among experienced customer of travel agency, where the respondents were selected using convenience sampling. Research Findings: The finding indicates that customer orientation and employee rhetorical sensitivity has positively influence customer retention. Additionally, employee rhetorical sensitivity partially mediates the relationship between customer orientation and customer retention. Theoretical Contribution/Originality: Academically, this study contributes to the literature of customer orientation and rhetorical sensitivity. Managerial Implication in the South East Asian context: Practically, it will lead to better understanding of customer orientation as well as employee rhetorical sensitivity in enhancing travel agency’s services in Malaysia and South East Asian Country. Research limitation & implications: This study only focuses on customer orientation and employee rhetorical sensitivity as a predictor of customer orientation. It also employs a cross-sectional research design, which only measures the phenomenon once.
How Technology Affects Behavioral Intention (Case Study of Online Transportation in Indonesia and Thailand) Munandar, Jono M.; Munthe, Ribka Cynthia F.
The South East Asian Journal of Management Vol. 13, No. 2
Publisher : UI Scholars Hub

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Research Aims: Using two countries as the object, this study aims to analyze the influence of technology readiness towards favorableness on online transportation consumers in Indonesia and Thailand. Design/methodology/approach: Empirical evidence for the research was derived from a survey that collected data from 500 students in Indonesia and Thailand, analyzed using Logit Biner method with the help of software SPSS. Research Findings: The result of this study shows that there were two hypotheses accepted, H1 (optimism influences favorableness) and H3 (insecurity has an effect on favorableness), while other hypotheses (H2 and H4) are not significant. Theoretical Contribution/Originality: This study analyzes the influence of technology readiness to favorableness in two countries in South East Asia, Indonesia and Thailand, focusing on online transportation. Managerial Implication in the South East Asian context: The result can be useful for online transportation companies in South East Asian Research limitation & implications: This study was limited by subject and sample
Perceived Severity of Halal Violation: CSR and Consumer Boycott Omar, Nor Asiah; Nazri, Muhamad Azrin; Zainol, Zuraidah; Ali, Mohd Helmi; Alam, Syed Shah
The South East Asian Journal of Management Vol. 13, No. 2
Publisher : UI Scholars Hub

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Research Aims: The halal industry has become one of the fastest growing business in the global market. Halal certification provides assurance to all Muslim consumers because it fulfills the Shariah law and follows the concept of halalan-toyyiban. The purpose of this research is to examine the effect of severity of halal violation and CSR on boycott towards the company that involved in halal violation incidents. Design/methodology/approach: In total of 400 questionnaires were distributed amongst customers who were aware and/or had experienced the violation of a halal product. Data were analyzed using structural equation modelling techniques, were partial least squares (PLS) software was used to measure the direct and indirect relationships between the variables. Research Findings: The result of this investigation showed that perceived severity of halal violation is significantly related to consumer boycott. Further results imply that perceived CSR not only contributes negatively to consumer boycott, but also significantly moderates the relationship perceived severity and consumer boycott. Theoretical Contribution/Originality: This study is among the earliest to include CSR from a consumer perspective, particularly in the halal retraction context. Managerial Implication in the South East Asian context: The present study suggests that Halal companies in South East Asian should be proactive in CSR initiatives in order to reduce the negative effect towards company evaluation such as boycott in case if halal violation incidents occur. Research limitation & implications: This study bears several limitations. First, this study employed purposive sampling method and the scope of the study is only limited to the customers who are aware and/or had experienced food halal violation incidents in Klang Valley, Malaysia. Hence, the results may not be able to generalise to other product categories and population.
The Effect of Enterprise Risk Management Practice on SME Performance Yakob, Sajiah; -Syah, Hafizuddin, B.A.M.; Yakob, Rubayah; Raziff, Nur Aufa Muhammad
The South East Asian Journal of Management Vol. 13, No. 2
Publisher : UI Scholars Hub

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Research Aims - This study aims to identify the effect of Enterprise Risk Management (ERM) on Small and Medium Enterprise (SME) performance. Design/methodology/approach - This study employed a multiple regression analysis. SME performance was treated as dependent variable, whereas ERM was the independent variable. Research Findings - Multiple regression analysis indicated that ERM has a significant effect to- wards firm performance. However, only one of the ERM elements namely objective determination has a significant effectt on SME performance. Theoretical Contribution/Originality - This study contributes to the body of knowledge from the standpoint of ERM by testing the effect of each element of ERM described under the Committee of Sponsoring Organizations of the Treadway Commissions (COSO) towards firm performance. Per- haps, each element of the ERM might has different effect towards an organization. Thus, Resource Based View (RBV) Theory was supported which hold that the organisational resources are the main factor to influence the organisational performance. Managerial Implication in the South East Asian context - ERM conducted in SMEs are expected to be able to develop strategies in minimising the risks that may or may not be faced by SME firms. In fact, an effective risk management can assist SME managers and owners in achieving their de- fined business objectives. Thus, risk management enhances the firm’s value, maximise profitability, and consequently improve SME performance. Research limitation & implications - This study has improved the measurement of ERM practices among SMEs and identified ERM elements that affect SME performance in particular.
Intellectual Capital Performance and Firm Value: The Effect of MFRS 139 Rabaya, Abdullah Jihad Rasmi; Saleh, Norman Mohd; Hamzah, Noradiva
The South East Asian Journal of Management Vol. 14, No. 1
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Research Aims: We examine the intellectual capital (IC) performance and its connection with firm value. We also investigate whether the adoption of an enhanced quality standard MFRS 139 that affect recognition and measurement of financial instrument's fair values, moderates the relationship between IC performance and firm value. Design/methodology/approach: We used panel data analysis of listed financial institutions' data for 2005 - 2015 period. Research Findings: A positive association between IC performance and firm value is found, proposing that IC is an important resource for firms. The results also show that MFRS 139 implementation strengthens the relationship between IC performance and firm value. This result proposes that the MFRS 139 adoption that reflects enhanced transparency could help investors in assessing firm value. Theoretical Contribution/Originality: This study introduces the effect of information asymmetry on the relation between resources (IC performance) and outcome (firm value) as described in the resources-based view. Thus far, not much is understood on the relationship between IC performance and firm value when transparency is enhanced by a new standard i.e. MFRS 139 adoption. Managerial Implication in the South East Asian context: MFRS 139 adoption enhances managerial decision-making and control. The outcome suggests that mandatory adoption of MFRS 139 facilitates managers and investors to know the real value created by the firm and influence its share price. Research limitation & implications: The conclusion is limited to financial sector in Malaysia that experienced changes in the financial instruments standards.
Importance of Employee Participation in Lean Thinking and Their Competency Towards Employee Innovative Behaviour Hamid, Roshayati binti Abdul; Ismail, Md Daud bin; Ismail, Ida Rosnita binti
The South East Asian Journal of Management Vol. 14, No. 1
Publisher : UI Scholars Hub

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Research Aims: The process of innovation is complex and involved various stage which required employees to have an innovative behaviour. Underpinned by social exchange theory, this study examines how employee participation in Lean Thinking influence the employees' innovative behaviour. We also examine the possibility that competency moderates this relationship. Design/methodology/approach: Measurements from previous studies were adapted in developing the questionnaire and data were analysed using the Partial Least Squares (PLS) approach. Research Findings: The results showed that there is a positive relationship between employee participation in Lean Thinking and employee innovative behaviour, and a positive relationship between employee competency and employee innovative behaviour. However, employee competency does not moderate the relationship between employee participation in Lean Thinking and employee innovative behaviour. Theoretical Contribution/Originality: This study enhanced the social exchange theory by proving that employees are motivated to perform more than their duties and results into innovative behaviour when they are encouraging to participate in Lean Thinking. Managerial Implication in the South East Asian context: Managers should keep encouraging employee to participate in Lean Thinking and give empowerment for decision making which could engender employee innovative behaviour. Research limitation & implications: The main limitation is the insignificant moderating effect of employee competency. Therefore, we recommend that researchers use psychological variables such as psychological empowerment and psychological ownership.
Religion, Attitude, and Entrepreneurship Intention in Indonesia Sulung, Liyu Adhi Kasari; Putri, Niken Iwani Surya; Robbani, Muhammad Miqdad; Ririh, Kirana Rukmayuninda
The South East Asian Journal of Management Vol. 14, No. 1
Publisher : UI Scholars Hub

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Research Aims: The present research investigates the relationships among behavioural belief, attitude toward entrepreneurship, religiosity, and entrepreneurial intention in Indonesia. Design/methodology/approach: We use a structural equation model supported by LISREL 8.80 to analyse a sample of 146 owners of micro and small enterprises. Research Findings: We found new results to add to the entrepreneurship literature regarding the relationship between religiosity and entrepreneurship. Although religiosity has been mostly discussed in previous research as a moderator, this study found that religiosity also has a strong direct relationship to entrepreneurial intention. Further, most of the independent variables also show a significant influence on entrepreneurial intention. Theoretical Contribution/Originality: Based on our result, this paper found that religiosity has a strong direct relationship to entrepreneurial intention. Our paper is also the first to aggregate behavioral beliefs through multiple religious points of view regarding entrepreneurial intention. Managerial Implication in the South East Asian context: The result can be applied to enhance entrepreneurship in South East Asian countries Research limitation & implications: The result has implications for entrepreneurship education, business practitioners, and policy makers to strengthen entrepreneurial intention. Furthermore, since affective attitude and instrumental attitude involve a reciprocal process over a long period, this study recommends that future research should apply longitudinal study
Mediating Effects of Entrepreneurs’ Work Performance on the Relationship between Their Psychological Capital and Growth Intentions: A Study on Malaysian Entrepreneurs Yousaf, Sh. Usman; Hizam-Hanafiah, Mohd; Isa, Rosmah Mat; Abdullah, Nor Liza; Senik, Zizah Che; Usman, Bushra
The South East Asian Journal of Management Vol. 14, No. 1
Publisher : UI Scholars Hub

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Research Aims: This study proposes to fill the gap in entreprenuership literature by focusing on the relationship between entrepreneurs' psychological capital and growth intention mediated by their work performance. Design/methodology/approach: This research used cross-sectional quantitative research and employed convenience sampling technique. A total of 275 Small and Medium Entreprise (SME) entrepreneurs participated and answered the survey questionnaires. Research Findings: The findings confirmed the direct relationships between psychological capital and work performance; and psychological capital and growth intention of entrepreneurs. However, this study found no mediating effect of work performance in the relationship between psychological capital and growth intention of the entreprenuers. Theoretical Contribution/Originality: This study enhanced the understanding on the importance of psychological capital as influential psychological resource for entrepreneurs as it has positive effects on attitudes and their work performance. These findings advocate the inclusion of psychological capital in entrepreneurial studies as important resource for work performance improvement and positive attitudes. Managerial Implication in the South East Asian context: The government and SMEs supporting agencies need to give attention to psychological capital in their entrepreneurship development policy and programmes. Further, universities and training providers should also focus on psychological capital resources in entrepreneurial education and training modules. Research limitation & implications: This study is confined to Malaysian SME entrepreneurs only and uses convenient sampling technique. Therefore, generalization of the findings is limited. Future research can investigate the related variables in different countries and contexts to examine the importance of psychological capital in entrepreneurial setting.
Intellectual Capital and SMEs’ Business Performance from an Organisational Lifecycle Perspective Muda, Salwa; Rahman, Mara Ridhuan Che Abdul; Hamzah, Noradiva; Saleh, Norman Mohd
The South East Asian Journal of Management Vol. 14, No. 1
Publisher : UI Scholars Hub

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Research Aims: This study examined the influence of intellectual capital (IC) elements, namely human, structural and relational capital, on the performance of small and medium-sized enterprises (SMEs) in Malaysia. In addition, it examined the effects of IC elements on performance from the perspective of lifecycle stages. Methodology: This study employed a survey method using questionnaires. A total of 1000 questionnaires were mailed to chief executive officers (CEOs) and managers of SMEs in various industries, such as the professional, food and beverage (F&B) and engineering industries, around Klang Valley, Malaysia. Research Findings: The results of this study indicated that all elements of IC showed positive and significant effects on firm performance. The findings also revealed that the influence of human capital on business performance is stronger in the growth stage. The effects of structural capital and relational capital on business performance were not changed in different lifecycles. Theoretical Contribution: This is the first study to articulate the resource-based view (RBV) and organisational lifecycle (OLC) in SMEs' performance investigation. It proved that the relationship between IC and business performance should not be investigated at a single point of time; rather, it must be contextualised by its lifecycle. Managerial Implications in the South East Asian Context: The findings from this study may help managers of SMEs in South East Asia to identify the appropriate IC elements by stages. This study suggests that SMEs that mobilise structural and relational capital must begin from birth and continue during the growth stage until the maturity of the business, while human capital is argued to be emphasised during the growth stage. Research Limitation and Implications: This study suffers from a lack of generalisability due to a small sample size in relation to a large population of SMEs. The data were also gathered at a single timepoint, where the answers provided were based on the assessment of current employees, internal structures, external relationships and performance. The adoption of a cross-sectional design meant that the study could not capture the changes that occurred related to IC elements and firm performance.
The Effects of Transformational Leadership and Job Satisfaction on Commitment to Organisational Change: A Three-Component Model Extension Approach Dung, Luu Tien; Hai, Phan Van
The South East Asian Journal of Management Vol. 14, No. 1
Publisher : UI Scholars Hub

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Research Aims: The present study aimed to examine the relationship between transformational leadership, job satisfaction and employee commitment to organisational change. Design/Methodology/Approach: Extension of a three-component model was employed. The study sample consisted of 474 employees in organisations undergoing a significant organisational change in Vietnam. The data were analysed using a structural equation model (SEM). Research Findings: The study results show that transformational leadership has a positive and significant influence on job satisfaction and organisational commitment to change (affective commitment, normative commitment, continuance commitment). Job satisfaction is found to be positively and significantly related to employee affective commitment and normative commitment to organisational change. Theoretical Contribution/Originality: This study indicated the critical role of transformational leadership and job satisfaction on the commitment to organisational change in the context of an emerging economy. Managerial Implications in the Southeast Asian Context: Organisations should maintain employees' positive attitudes and behaviour by applying the transformational leadership style and ensuring job satisfaction, which plays a central role in the organisation by orienting employee psychology, motivation and positive behaviour to change. Research limitation & implications: This study has certain limitations due to its sample and self-report questionnaire scale. The research model did not simultaneously test multiple antecedents (e.g., personality, context) and consequences of employee commitment to organisational change. There is a lack of empirical studies addressing the relationship between demographics and antecedents/consequences of commitment to change.

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