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Journal of Islamic Management

JIM
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Published by Universitas Islam Negeri Sunan Ampel

ISSN : - EISSN : 27743365 DOI : https://doi.org/10.15642/jim

Core Subject : Science,

Decision Sciences, Operations Research & Management

Journal of Islamic Management is an open access and peer-reviewed journal published by the Department of Da’wah Management, Faculty of Da’wah and Communication, Sunan Ampel State Islamic University (UIN) Surabaya. Our main goal is to disseminate current and original articles from researchers and practitioners on various contemporary da’wah management and socio-religious issues: da`wah studies, human resource management, Islamic finance institutional management, Islamic pilgrimage management, religious tourism management, and the dynamics of Islamic management. JIM is published twice a year in November and May. Submissions are open year-round. Before submitting, please ensure that the manuscript is in accordance with focus and scope, written in Bahasa Indonesia or English, and follows our author guidelines and manuscript template.

Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)

Articles 30 Documents

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Service Encounter di Yayasan Nurul Hayat Surabaya Firyal Afifah Huda; Ahmad Khairul Hakim
Journal of Islamic Management Vol. 1 No. 1 (2021): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

This study aims to describe the implementation of service encounters at the Nurul Hayat Foundation and the supporting and inhibiting factors in its application. To describe these two problems, the researcher used a qualitative approach with descriptive research type. The data collection techniques used were interviews, observation, and documentation. The results of this study indicate that the application of service encounters takes place in three stages, namely: pre-purchase, service encounter and post-purchase. In its implementation, service encounter support factors include: the use of SOPs as a basis for employees, a special team in monitoring employees on their SOPs, providing call centers, trying to solve any problems quickly, providing training for employees, providing product knowledge books to memorize, requiring customer service always friendly, strives to always be trustworthy in managing the money that has been given by consumers, guarantees consumer data, employees are able to adapt to every consumer who comes, requires cs employees to memorize the names of consumers who are interacting with employees, and have concrete evidence of the building and reviews from consumers. Meanwhile, the inhibiting factors for service encounters include: employees have odd jobs which can affect the service and one main building is inadequate in serving consumers

Pengaruh Akuntabilitas, Kualitas Pelayanan, Kepercayaan Muzakki terhadap Loyalitas Muzakki Jumriani Jumriani
Journal of Islamic Management Vol. 1 No. 1 (2021): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

Effect of accountability, quality of service, trust Muzakki on loyalty to Muzakki. This research aims to discuss the influence of accountability, quality of service, trust Muzakki on Muzakki loyalty to the institution Muzakki Management Institute Infaq (LMI) Surabaya. The research method is using a quantitative approach. The Unit of analysis in research is to use respondents Muzakki for 100 Muzakki in the area of Surabaya, with the research instrument using the questionnaire in the area of Surabaya, and the method of data analysis using multiple linear regression. The results showed that the simultaneous influence was positive and significant and partiality that accounting was influential towards Muzakki loyalty, the quality of service was influential on Muzakki loyalty, and Muzakki's belief had an effect on Muzakki loyalty

Pendistribusian Dana Zakat pada Program Beasiswa Satu Keluarga Satu Sarjana di Badan Amil Zakat Nasional Jawa Timur Irsalina Almashuri; Bambang Subandi
Journal of Islamic Management Vol. 1 No. 1 (2021): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

This research aim to answer question. The question is regarding the implementation of zakat distribution to one-family-one-bachelor scholarship program at National Amil Zakat of East Java. The researcher used qualitative approach, spesifically case study type. This research used interview, observation, and documentation as data collection techniques. The finding of this research indicates that the distribution process at National Amil Zakat Institution of East Java is through transferring the zakat to Mustahik of one-family-one-bachelor scholarship program. BAZNAS that based in regency in East Java is a distribution channel to reach Mustahik outside Surabaya and Sidoarjo. Baznas that based in regency also distributes zakat to the mustahik through transfer as well. At this point, the distribution process in Baznas of East Java is directly distributed to mustahik.

Analisis Total Quality Management (TQM) dalam Manajemen Operasional di Intanaya Tour and Travel Cabang Surabaya Imas Maesaroh; Siska Purnama
Journal of Islamic Management Vol. 1 No. 1 (2021): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

This study is to determine and analyze the concept of Total Quality Management and its implementation in the Surabaya Branch of Intanaya Tour and Travel. Researchers used descriptive qualitative methods. The results of the study illustrate that the concept of Total Quality Management in Intanaya Tour and Travel is a customer value strategy in the form of a questionnaire strategy and business planning in congregational mapping. Secondly, an organizational system in the form of employees who focus on providing customer value, a communication system that upholds service quality and a leader control system for employees. Thirdly, quality improvement at Intanaya Tour and Travel in the form of planning by the manager. The implementation of Total Quality Management at Intanaya Tour and Travel has three phases: preparation, planning and implementation. It includes an operational manager who focuses on quality control, the application of PDCA (Plan-Do-Check-Adjust) activities in the quality control system and an evaluation system for employees and congregational services.

Implementasi Strategi Pelatihan dan Pengembangan Sumber Daya Manusia: Studi Kasus Deradikalisasi terhadap Mantan Napi Terorisme di Yayasan Lingkar Perdamaian Kabupaten Lamongan Ahmad Jundulloh; Ah. Ali Arifin
Journal of Islamic Management Vol. 1 No. 1 (2021): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

The Lamongan District Peace Ring Foundation needs training and development for former terrorism convicts, so that they can escape from radical networks and become qualified human resources. This study aims to describe the training strategy and human resource development and the factors that support and obstruct it at the Lamongan District Peace Ring Foundation. Researchers used qualitative research methods with a descriptive approach. This study uses data collection techniques by means of interviews, documentation, and observation. The results of this research are the human resource training strategy applied to former terrorism convicts by the Lamongan District Peace Circle Foundation has a goal, namely to leave the old community and change lifestyles, create integrity with the community, improve skills and abilities, know how to be entrepreneurial

Strategi Fleksibilitas Organisasi dalam Upaya Mempertahankan Kemampuan Fisik di Masa Pandemi Covid-19 Pada Pegawai Kantor Kementerian Agama Kota Surabaya Anggraini Frida Ardhani; Airlangga Bramayudha
Journal of Islamic Management Vol. 1 No. 1 (2021): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

Organizational flexibility strategy is a method that is used when the main way or the general way used by an organization to change due to other factors. This study discusses the flexibility strategy used by the Surabaya City Ministry of Religion Office in dealing with the Covid-19 pandemic. The purpose of this study is to find out how the flexibility strategy is used and whether there is a difference with the application of self-protection applied by the whole community. Researchers used qualitative research methods, descriptive approach, data collection techniques by means of interviews, documentation, and observation. Data analysis techniques started from data transcription, interview coding, topic categorization, and data analysis. The data validation technique uses participation extension and data triangulation. The results of this study explain that the employees of the ministry of religion in the city of Surabaya apply the 3M health protocol as their flexibility strategy in carrying out work tasks. This government agency also implemented a Work From Home and Work From Office work system in rotation at the beginning of the COVID-19 pandemic and in the New Normal era implemented a full work system in the office

Formulasi Strategi Pembinaan Remaja Masjid Al-Falah Kelurahan Latsari Tuban Yayah Komariyah; Ahmad Khairul Hakim
Journal of Islamic Management Vol. 1 No. 2 (2021): July
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

The problem examined by this study is how the process strategy planning in the founding of Islamic Youth of Al-Falah Mosque in Latsari Tuban and what the content of planning the founding strategy. The research aims to illustrate how the Islamic Youth of Al-Falah Mosque in Latsari Tuban does to prepare strategy planning in the founding of Islamic youth and also to find out the content of planning the founding strategy. To describe that two problems, researcher used a qualitative method with case study. The data was dig deep with interview techniques, observation, and documentation. The research provided the following results. First, in strategy planning process, the Islamic Youth of Al-Falah Mosque used external analysis, then formulated vision for the next five years, discussion with core functionaries, then rediscuss to all of organization’s devisions and praying together. Second, the design of Islamic Youth founding strategy was that there was a formulation of a target program of activities, measuring activity program’s and also developes the activity by adding new activity programs.

Kegiatan Pendistribusian Zakat Produktif Pemberdayaan UMKM di LAZIZMU Kabupaten Gresik Ayu Rahmatul Ainiyah; Airlangga Bramayudha
Journal of Islamic Management Vol. 1 No. 2 (2021): July
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

This study aims to determine the form of productive zakat distribution activities for empowering MSMEs in LAZISMU Gresik district and determine several factors that influence the effectiveness of these activities. This research used descriptive qualitative reseacrh method. Qualitative descriptive was used to descriptive and examine in depth the form of productive zakat distribution activites for empowering MSMEs in LAZISMU district and the factors that influenced the effectiveness of these activities. Them, the data collection technique was carried out by means of interviews, observations, and documentation. The results of this study were as follows. First, the activity that moved to increase community potentiol in the Economic field. There were certain rules that had to be followed In this activity. Among them were the distribution system, the form of zakat distribution, the distribution pattern, the criteria for productive zakat recipient groups to the stages or procedure for disturbing zakat potential beneficiaries. Second, there were several factors that influenced the productive zakat distribution activities for the empowerment of MSMEs in LAZISMU Gresik regency. Among them were goal setting, human resource search and utilization, achievement environment, communication process, leadership and decision making, and innovation.

Manajemen Pengorganisasian Dakwah : Strategi Lembaga Dakwah MWC NU Kaliwungu dalam Mengatasi Tantangan Globalisasi Nur Aenatul Khoria
Journal of Islamic Management Vol. 1 No. 2 (2021): July
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

This study aims to determine the management of the da'wah organization at MWC NU Kaliwungu and the strategy of the NU da'wah institution in overcoming the challenges of globalization. This study uses a da'wah science approach that focuses on the management principles of the da'wah organization. The data collection was obtained through an interview and library process that utilized reference sources in the form of books, journals, and other articles, both printed and online. Data analysis followed the Miles and Huberman model. The results of this study indicate that: First, the management of da'wah organization at MWC NU Kaliwungu in developing its da'wah tasks applies organizational management based on the forms of division of tasks. Second, the da'wah strategy carried out by MWC NU Kaliwungu in the face of the global industrial market which has begun to penetrate the Kaliwungu area which is marked by the establishment of KIK (Kendal Industrial Area), is more focused on reinforcing the teachings of NU's and Aswaja's to the public. . Therefore, the scholars developed a da'wah strategy through mental and spiritual strengthening activities with 1 billion sholawat with the community in each branch, held Lailatul Ijtima' regularly with religious leaders in the Kaliwungu- Kendal area, and used the media for da'wah by establishing cooperation with Radio Citra Kendal to be transferred to the MWC NU Da'wah Building.

Strategi dan Manajemen Dakwah Majelis Tafsir Al Qur’an melalui MTA TV Surakarta Silvia Riskha Fabriar; Kurnia Muhajarah
Journal of Islamic Management Vol. 1 No. 2 (2021): July
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

Da'wah can be done with various strategies according to the state of mad'u. Management in the organization is structured in such a way that da'wah activities run well and according to purpose. The Qur'an Tafsir Council (MTA) is one of the da'wah institutions that carry out its da'wah with various methods, one of which is through television media among other da'wah media. MTA TV presents various da'wah programs in accordance with the vision of the MTA institution. The purpose of this study is to see how the MTA propaganda strategy through television is also side by side with other media. The author uses a qualitative descriptive research method. The findings of this study indicate that MTA through MTA TV can carry out their da'wah effectively because they are able to reach a wider audience. MTA TV is also able to adapt to the times so that this channel can survive, in addition to utilizing social networks that are in great demand by the public. However, on the other hand, the audience of listeners is still limited among Muslims who are members of this da'wah institution and the variety of programs is not so diverse.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Arif Ainur Rofiq

Contact Email
jim@uinsby.ac.id

Phone
+6282232222097

Journal Mail Official
jim@uinsby.ac.id

Editorial Address
Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya JL. A. Yani 117, Surabaya, Jawa Timur, Indonesia, 60237

Location
Kota surabaya,

Jawa timur

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Arif Ainur Rofiq

Contact Email jim@uinsby.ac.id

Phone +6282232222097

Journal Mail Official jim@uinsby.ac.id

Editorial Address Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya JL. A. Yani 117, Surabaya, Jawa Timur, Indonesia, 60237

Location Kota surabaya, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Arif Ainur Rofiq

Contact Email
jim@uinsby.ac.id

Phone
+6282232222097

Journal Mail Official
jim@uinsby.ac.id

Editorial Address
Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya JL. A. Yani 117, Surabaya, Jawa Timur, Indonesia, 60237

Location
Kota surabaya,

Jawa timur

INDONESIA