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Jurnal Mahasiswa Manajemen dan Akuntansi
Published by Universitas 45 Surabaya
ISSN : 28287207     EISSN : 28287118     DOI : 10.30640
Core Subject : Economy, Humanities, Science,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Sub Rumpun ILMU EKONOMI Ekonomi Pembangunan Akuntansi Ekonomi Syariah Perbankan Perpajakan Asuransi Niaga (Kerugian) Notariat Bidang Ekonomi Lain Yang Belum Tercantum Sub Rumpun ILMU MANAJEMEN Manajemen Manajemen Syariah Administrasi Keuangan (Perkantoran, Pajak, Hotel, Logistik, Dll) Pemasaran Manajemen Transportasi Manajemen Industri Manajemen Informatika Kesekretariatan Bidang Manajemen Yang Belum Tercantum
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 35 Documents
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PENGARUH BRAND IMAGE DAN PRODUCT QUALITY KOPI 2IN1 TERHADAP CUSTOMER SATISFACTION Deki Qohhar; Achmad Daengs GS; Sugiharto
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (884.434 KB) | DOI: 10.30640/jumma45.v1i1.156

Abstract

Surabaya adalah sebuah prototipe, dan industrialisasinya merupakan pilar ekonomi penting untuk mendorong perkembangan kota. Teknik pengambilan sampel nonprobabilitas digunakan untuk mengumpulkan data melalui purposive sampling. Hasil uji t analisis regresi antara variabel Brand Image diperoleh nilai t hitung 5,106 > t tabel (0,05;150) 1,967 dan nilai signifikansi 0,000 < 0,05 yang berarti bahwa terdapat pengaruh parsial yang positif dan signifikan antara variabel Brand Image terhadap Customer Satisfaction konsumen Kopi Kapal Api Spesial Mix 2 in 1 di Surabaya. Hasil uji F analisis regresi nilai F hitung sebesar 75,665 dan nilai F tabel (3,76)sebesar 2,807 dengan nilai signifikansi 0,000 < 0,05 yang berarti bahwa terdapat pengaruh simultan yang signifikan antara variabel Brand Image dan Product Quality terhadap Customer Satisfaction. Hasil estimasi nilai Beta (Standardized Coefficient) analisis regresi paling besar terdapat pada variabel Product Quality dengan nilai sebesar 0,503 dan nilai r sebesar 0,537 serta hasil perhitungan r 2 sebesar 0,288. Hasil ini menunjukkan bahwa variabel Product Quality memiliki pengaruh paling dominan terhadap Customer Satisfaction konsumen Kopi Kapal Api Spesial Mix 2 in 1 di Surabaya dengan kemampuan menjelaskan sebesar 28,8% dibandingkan variabel Brand Image yang hanya mampu menjelaskan sebesar 0,151 atau 15,1%
Pengakuan Pendapatan Terhadap Praktek Sewa Menyewa Kios Dan Lapak Pada PT Sarana Niaga Surya Makmur Regita Prianti Sukma; Wiratna; Heri Toni
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (815.48 KB) | DOI: 10.30640/jumma45.v1i1.157

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengakuan pendapatan atas sewa kios pada PT SNSM, untuk mengetahui pengakuan pendapatan atas sewa dengan menggunakan akrual basis Metode penelitian yang digunakan adalah deskriptif kualitatif adalah suatu pendekatan penelitian yang menggunakan data berupa kalimat tertulis atau lisan, perilaku, fenomena, peristiwa-peristiwa, pengetahuan atau obyek studi. Dalam penelitian ini, menunjukkan bahwa Pengakuan pendapatan menggunakan akrual basis, pendapatan diakui dan dicatat pada saat transaksi dan serah terima kios dan lapak meskipun belum ada pembayaran. Pencatatan dan pengakuan pendapatan menggunakan akrual basis ini menghasilkan laporan keuangan yang lebih akurat karena mencerminkan pendapatan perusahaan yang sesungguhnya meskipun menimbulkan Piutang dan ada resiko piutang tak tertagih.
PENGARUH INTERNET FINANCIAL REPORTINGTERHADAP NILAI PERUSAHAAN PADA PERUSAHAAN YANG TERDAFTAR DI BURSA EFEK INDONESIA (BEI) PERIODE 2016-2020 Fatmaniar Hepy Putri Ramadhanty; Diana Zuhroh; Sutini
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (948.013 KB) | DOI: 10.30640/jumma45.v1i1.158

Abstract

The role of internet financial reporting is increasingly needed. Internet financial reporting is believed to be able to contribute to increasing the value of the company. This study aims to examine the effect of internet financial reporting on firm value.This type of research is an empirical study. The population in this study are all companies listed on the Indonesia Stock Exchange and publishing financial statements in a row for the 2016-2020 period. The number of samples obtained as many as 47 companies were selected as the number of representative samples. This study uses observational data for one period. The data analysis technique used simple linear regression.The results show that internet financial reporting has an effect on the value of the company as measured by the value of Tobin's Q.
ANALISIS PENGARUH MARKETING MIXTERHADAP CUSTOMER VALUE DI PELAYANAN RAWAT JALAN PUSKESMAS KEDUNGDORO Slamet Imam Syafi’I; Achmad Daeng GS; Bambang Karnain
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (874.801 KB) | DOI: 10.30640/jumma45.v1i1.159

Abstract

The number of patient visits at the Kedungdoro Health Center from 2019 to 2021 has decreased, both old and new patient visits. These conditions indicate that patient loyalty is low, the low patient loyalty can occur due to patient dissatisfaction which is influenced by the marketing mix. The purpose of this study was to determine the effect of the marketing mix, namely products, people, processes and physical evidence on customer value at the Kedungdoro Health Center.This study is a quantitative study with a cross-sectional study design. The study population was all patients in November as many as 1849 patients. The research sample was 178 patients and was taken by purposive sampling method. Data were collected by using a questionnaire instrument and analyzed by Multiple Linear Regression.The results of the research on hypothesis testing showed that the results of the t-test of the product, people, process and physical evidence variables partially had a significant positive effect on the customer value variable. In addition, the F test results show that all elements of the marketing mix (products, people, processes and physical evidence) simultaneously or simultaneously have a significant effect on customer value. Elements of the marketing mix that need to be evaluated in order to increase patient loyalty are people and physical evidence
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS KEDUNGDORO Yuni Rachmawati; Achmad Daengs GS; Edo Galih Permadi
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (979.849 KB) | DOI: 10.30640/jumma45.v1i1.160

Abstract

Patient satisfaction is the result of the patient's assessment of health services by comparing what is expected with what he receives. Consumer demands for the quality of puskesmas services require a change in customer-oriented services by prioritizing service quality. This is to increase patient satisfaction with health services. The purpose of this study was to determine the effect of service quality on patient satisfaction at the Kedungdoro Health Center. This study is a quantitative study with a cross-sectional study design and survey method. The study population was all patients in November as many as 500 patients. The research sample was obtained using the Lwanga & Lemeshow formula as many as 180 patients and taken by the accidental sampling method. The research data were collected using a questionnaire and the data were analyzed using Multiple Linear Regression.The results showed that the results of the t-test of service quality variables in the formof physical evidence, reliability, responsiveness, assurance and empathy partially have a significant positive effect on the patient satisfaction variable. In addition, the F test showed that all service quality variables simultaneously or simultaneously had a significant effect on patient satisfaction. Variables of service quality that need to be evaluated for follow-up to increase patient satisfaction are elements of physical evidence and empathy..
PENGARUH KUALITAS LAYANAN DAN PROMOSI TERHADAP KEPUASAN PELANGGAN: STUDI KASUS PELANGGAN ASTRA ISUZU MARGOMULYO SURABAYA Benedictus Alexyagtus Wangge; Achmad Daengs GS; I Gd Wiyasa
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (826.426 KB) | DOI: 10.30640/jumma45.v1i1.184

Abstract

The aim of this study was to know wether the sevice quality, and promotion to customers satisfaction of Astra Isuzu Margomulyo Surabaya. This search sample amount of 80 respondents using as the sample by Purposive Sampling technique, ( is sampling based on a specific target , while the criteria that will be used is who live in surabaya and have done service at least 2 times in Astra Isuzu Margomulyo Surabaya. Based on the result of the study, it was found the regression equation as follows: Y = 5.757 + 0,306 X1 + 0,490X2+0.4. The most powerful dependent variable was the promotion (0,490) and the last variable quality service that (0.306). The hypothesis testing using t-test showed thatthere is two variable (quality service and promotion) have the positive and statistically significant impact to the dependent variable customer satisfaction. Figures adjusted R square of 0,528 indicates that 52.8 percent of the customer satisfaction could be explained by quality service and promotion variables, meanwhile 47.2 percent of the rest were the impact of the other variable which not examined in this study.
PENGARUH SERTIFIKASI GURU TERHADAP KINERJA GURU PADA SD NEGERI DUKUH MENANGGAL I SURABAYA Fidah Indrayanti; Achmad Daengs GS; Rina Dewi
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (934.531 KB) | DOI: 10.30640/jumma45.v1i1.185

Abstract

This study aims to determine (1) the effect of teacher certification on teacher performance at the Dukuh Menanggal I State Elementary School (SD) Surabaya; and (2) the difference in the performance of teachers at SD Negeri Dukuh Menanggal I Surabaya who are certified and not certified. The research population that will be taken is 30 teachers at SD Negeri Dukuh Menanggal I Surabaya in 2022. The independent variable in this study consists of 4 indicators. The dependent variable in this study is teacher performance. The method used to collect data in this study is a questionnaire method (questionnaire). Testing data collection tools using validity and reliability tests. Hypothesis test using multiple linear regression analysis, normality test, and different test. The hypotheses in this study are (1) H1. There is an effect of teacher professional certification on the performance of religious teachers at SD Negeri Dukuh Menanggal I Surabaya; and (2) H2. There is a difference in the performance of teachers at SD Negeri Dukuh Menanggal I Surabaya who are certified and not certified. Based on the results of the research and discussion, the following conclusions can be drawn: (1) Teacher professional certification has no effect on the performance of religious teachers at SD Negeri Dukuh Menanggal I Surabaya; and (2) there is no difference between the performance of certified and uncertified teachers at SD Negeri Dukuh Menanggal I Surabaya.
PENGARUH HARGA DAN PROMOSI TERHADAP MINAT KONSUMEN TIANG BETON PADA PT. SENTOSA SAKTI MAKMUR SURABAYA Dita Indah Sari; Sugiharto; Achmad Daengs GS
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (948.976 KB)

Abstract

This study is useful to determine the effect of prices and promotions given to consumer buying interest at PT. Sentosa Sakti Makmur Surabaya. The population in this study amounted to 50 respondents, while the sampling technique used the census method because the population and sample were the same, and the data collection technique used was a questionnaire, while the data analysis technique used the explanatory research method using statistical analysis with regression, correlation, and determination testing. and hypothesis testing. The results of this study that price has a significant effect on consumer buying interest, hypothesis testing is obtained t count > t table or (2.790> 2.012). Promotion has a significant effect on consumer buying interest, hypothesis testing is obtained t count > t table or (4,571>2,012). Price and promotion simultaneously have a significant effect on consumer buying interest with the regression equation Y= 0.471+0.315X1+0.430X2+0.28e, hypothesis testing is obtained F count > F table (60.301> 3.195).
PENGARUH FASILITAS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN: Studi Kasus pada Salon Anne Beauty House Citraland, Kec. Benowo, Surabaya Luluk Febianti Mulyasari; Hesti Pandu Widodo; Tjandra Wasesa
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (990.938 KB)

Abstract

This study aims to examine and analyze the effect of facility and service quality on customer satisfaction (study at salon Anne beauty house, Citraland, Benowo District, Surabaya). The type of research used in this study is to use descriptive research with a quantitative approach. The sampling technique that is accidental sampling amounted to 112 respondents. The datasets in this study were analyzed using the multiple linear regression test in SPSS version 26. It is well established through data analysis that both facility and service quality have a favorable and significant influence on customer satisfaction. Customer happiness is influenced positively and significantly by amenities and service quality. 44.8 percent of the independent factors in this study have an impact on customer satisfaction. The rest of the 55.2 percent is influenced by other factors that weren't in this study.
PENGARUH KEPUASAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN PENGGUNA JASA EMKL : Studi Kasus di PT. MITRA UTAMA INDOTRANS SURABAYA Alya Dita Sarasati; Sugiharto; Bambang Karnain
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1015.387 KB)

Abstract

This study is useful to determine the effect of satisfaction and trust given to customer loyalty at PT. Mitra Utama Indotrans Surabaya. The population in this study amounted to 60 respondents, while the sampling technique used the census method because the population and sample were the same, and the data collection technique used was a questionnaire, while the data analysis technique used the explanatory research method using statistical analysis with regression, correlation, and determination testing. , and hypothesis testing. The results of this study that satisfaction has a significant effect on customer loyalty, hypothesis testing is obtained t count > t table or (5,273> 2.002) . Trust has a significant effect on customer loyalty, hypothesis testing is obtained t count > t table or (4.473> 2.002). Satisfaction and trust simultaneously have a significant effect on customer loyalty with the regression equation Y=0,325+0,483X1+0,381X2+0,43, hypothesis testing is obtained F count > F table (38.805>3.159).    

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