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Jurnal Bisnis dan Manajemen

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Published by Universitas Merdeka Malang

ISSN : 18297528 EISSN : 25811584 DOI : -

Core Subject : Science, Social,

Decision Sciences, Operations Research & Management Social Sciences

Jurnal Bisnis dan Manajemen covers the areas of financial management science, human resource management, marketing management, and strategic management It also covers the field of entrepreneurship.

Arjuna Subject : -

Articles 204 Documents

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PROSES PENINGKATAN KETERLIBATAN KARYAWAN MELALUI GAYA KEPEMIMPINAN DAN MOTIVASI KERJA (Studi Kualitatif terhadap Tenaga Perawat Unit Rawat Inap Anak di Balai Klinik Ibu & Anak RKZ Malang) Lianda Subekti
Jurnal Bisnis dan Manajemen Vol 3, No 2 (2016): Jurnal Bisnis dan Manajemen Volume 3 Nomor 2 Tahun 2016
Publisher : University of Merdeka Malang

The aims of this study was to determine the process of increasing the employee engagement of the nurse childrens unit in the Balai Klinik Ibu Anak RKZ Malang. This study used a qualitative approach with phenomenology design to explain the application of the leadership model hospital of directors and motivation of nurse childrens unit in an effort to increase their engagement. Data were collected by interviewing 7 informants who are senior, intermediate and junior nursing staff. Data were analyzed using the Interactive Model of Analysis. The results showed that the application leadership model of hospital director for senior and intermediate nurses through the delegation of authority and involvement in decision-making; and for junior nurses through leading by example and description of vision and mission hospitals. Intrinsic motivation of nurses in the works are a live call and pride in their work, while extrinsic motivation is the incentive, salary, promotion, exchange office space, conducive working environment and good relationship between colleagues. The existence of unresolved conflicts between the hospital director with the senior nursing staff related to dissatisfaction in the distribution of incentives encouraging the increased desire to resign from the job and is more suited completed transactional leadership models.

PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN TRANSAKSIONAL TERHADAP BUDAYA ORGANISASI, MOTIVASI KERJA, KOMITMEN OGANISASIONAL DAN KINERJA KARYAWAN (Studi Pada Pegawai Rumah Sakit Muhammadiyah Ahmad Dahlan, Kediri ) Ida Siswatiningsih; Kusdi Raharjo; Arik Prasetya
Jurnal Bisnis dan Manajemen Vol 3, No 2 (2016): Juni 2016
Publisher : University of Merdeka Malang

The purposes of this study are: to examine the influence of transformational leadership and Transactional leadership towards organizational culture, motivation, organizational commitment, and employee performance. Place of research carried out in Muhammadiyah hospital of Ahmad Dahlan Kediri, consists of 353 staff. The study sample derived from questionnaire have distributed include 130 respondents covering 81 people (62%) health workers and 49 people (38%) non health personnel / administrative personnel. Statistical analysis technique by Structural Equation Model (SEM) and different test. The hypothesis testing results show that: (1) Transformational leadership has a positive and significant impact towards organizational culture and organizational commitment. (2) Transactional leadership has a positive and significant impact towards organizational culture and employee performance);(3) organizational culture has a positive and significant impact towards motivation; (4) Motivation has a positive and significant effect towards organizational commitment; (5) Organizational commitment positively and significantly influence employee performance; (6) Transformational leadership has a positive but not significant effect towards motivation and employee performance;(7) Transactional leadership has a positive but not significant effect towards motivation and organizational commitment.

EVALUASI KINERJA DAN PERBANDINGAN ANALISIS RASIO (Studi pada Sektor Makanan dan Minuman yang Terdaftar di Bursa Efek Indonesia Periode 2010-2014) Candra Puspita Ningtyas; Suhadak Suhadak; Nila Firdausi Nuzula
Jurnal Bisnis dan Manajemen Vol 3, No 2 (2016): Juni 2016
Publisher : University of Merdeka Malang

Penelitian ini bertujuan untuk mengetahui evaluasi kinerja dengan menggunakan perbandingan analisis rasio selama tahun 2010-2014. Jenis penelitian menggunakan penelitian deskriptif dengan menggunakan data sekunder yang diperoleh dari situs resmi BEI www.idx.co.id sebanyak 12 perusahaan. Analisis data penelitian ini menggunakan analisis rasio. Analisis rasio terdiri dari rasio likuiditas, rasio aktivitas, rasio leverage, rasio profitabilitas, dan rasio pasar dengan jumlah sebanyak 19 rasio. Hasil penelitian menunjukkan bahwa rasio likuiditas yang cukup baik diperoleh perusahaan INDF, AISA, dan ULTJ. Rasio aktivitas yang cukup baik diperoleh perusahaan ICBP, CEKA, MLBI, dan ROTI. Rasio leverage yang cukup baik diperoleh perusahaan DLTA, ICBP, INDF, ROTI, dan ULTJ. Rasio profitabilitas dan rasio pasar yang cukup baik diperoleh perusahaan DLTA dan MLBI.

PENGARUH KUALITAS PELAYANAN TERHADAP NILAI PELANGGAN, KEPUASAN PELANGGAN SERTA IMPLIKASINYA TERHADAP LOYALITAS PELANGGAN (Survey pada Pelanggan Alfamart Di Kota Malang) Dinastya Saraswati; Achmad Fauzi; Srikandi Kumadji
Jurnal Bisnis dan Manajemen Vol 3, No 2 (2016): Jurnal Bisnis dan Manajemen Volume 3 Nomor 2 Tahun 2016
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v3i2.415

This study aims to analyze and explain the influence of Quality of Service on Customer Value and Customer Satisfaction and Customer Loyalty. Analyze and explain the influence of the Customer Value Customer Satisfaction and Customer Loyalty. Analyze and explain the effect of Customer Satisfaction to Customer Loyalty. This study included an explanatory research. The number of samples in this study as many as 102. The sampling technique using Accidental Sampling. The technique of collecting data using questionnaires. Data were analyzed using path analysis. The results showed that service quality significantly influence Customer Value. Quality Services significantly influence customer satisfaction. Customer Value significantly influence customer satisfaction. Quality Services significantly influence Customer Loyalty. Customer Value significantly influence Customer Loyalty. Customer satisfaction significantly influence Customer Loyalty.

PENGARUH PENEMPATAN DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN (Studi pada PG Tjoekir Jombang) Cici Rosita Devi; Eko Agus Susilo; Anandhayu Mahatma Ratri
Jurnal Bisnis dan Manajemen Vol 3, No 2 (2016): Jurnal Bisnis dan Manajemen Volume 3 Nomor 2 Tahun 2016
Publisher : University of Merdeka Malang

This research conducted in Jombang Tjoekir PG aims to determine how the effect of staffing and job satisfaction on employee performance. The total sample of 133 respondents and the sampling technique using random sampling. This research used path analysis. The results of the regression analysis showed that the direct effect with probability value of 0,329 and path coefficient of 0,000. So it can be concluded that supported the hypothesis 1. The result of the regression analysis showed that the direct effect on staffing toward to job satisfaction has significant effect with probability value of 0,000 and path coefficient value of 0,464, so it can be concluded that the result supported the hypothesis 2. The result of the regression analysis showed that the direct effect on staffing toward to employee performance has significant effect with probability value of 0,400 and path coefficient value of 0,000 so it can be concluded that the research result support the hypothesis 3 because there is a significant relationship between job satisfaction on employee performance. The total effect is larger (0.460) compared to its direct effect on the staffing of variable toward to performance of employees (0.329) and the indirect effect of (0.131). This means that the staffing variable of amplifying the job satisfaction and employee performance variable, so the hypothesis 4 is accepted. This can be shown by the Adjusted R-square value was 0.357 or 35.7% with a significance of 0.000. This means that only 35.7% performance of employees variable affected by the variable staffing and job satisfaction while the remaining 64.3% is influenced by other variables.

PENGARUH PENGALAMAN MEREK TERHADAP LOYALITAS MEREK MELALUI MEDIASI KEPUASAN MEREK DAN KEPERCAYAAN MEREK (Studi Pada Kuliner Khas Kota Malang) Andrey Olaf Yeriko Panjaitan; Rofiaty Rofiaty; Sudjatno Sudjatno
Jurnal Bisnis dan Manajemen Vol 3, No 2 (2016): Jurnal Bisnis dan Manajemen Volume 3 Nomor 2 Tahun 2016
Publisher : University of Merdeka Malang

The research objective was to examine the influence of the brand experience, brand satisfaction, and brand trust toward brand loyalty. The quantitative research approach of this research was Path Analysis (Path Analysis). The population is all the people who've made a purchase on the 8 (eight) objects typical culinary Malang. The sampling method is Non-Probability Sampling and sampling technique is purposive sampling. Data sources are primary and secondary. Primary data is data results of the questionnaire testing the research instrument using validity and reliability test. The results showed that the experience of the brand had a significant influence on the satisfaction of the brand, the brand experience had a significant influence on brand trust, brand experience had no significant effect on brand loyalty, satisfaction brand had a significant influence on brand loyalty, brand trust had a significant influence on brand loyalty , experience the brand had an influence indirectly significant brand loyalty through mediation brand satisfaction, and brand experiences have indirect effect on brand loyalty through the mediation of confidence in the brand.

PENGARUH NILAI, KUALITAS PELAYANAN, PENGALAMAN PELANGGAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN Timotius Hendra
Jurnal Bisnis dan Manajemen Vol 4, No 2 (2017): Jurnal Bisnis dan Manajemen Volume 4 Nomor 2 Tahun 2017
Publisher : University of Merdeka Malang

The research aims examine and analyze the effect of perceived value, service quality, customer experience on customer satisfaction and customer loyalty, the research also examine and analyze effect of perceived value, service quality, customer experience on customer loyalty by mediate of customer satisfaction. This type of research is explanatory research while collecting primary data through distribution of questionnaires to customer in Giant Supermarket Sawojajar Malang as many as 120 customers. Sampling technique used is purposive sampling. In this case, the independent variable are perceived value, service quality, customer experience, as well as intervening variable is customer satisfaction. while dependent variable is customer loyalty. The data has been collected then analysed by using analysis of PLS (Partial Least Square). The result obtained are perceived value has effect on customer satisfaction, service quality has effect on customer satisfaction, customer experience has effect on customer satisfaction, customer satisfaction has effect on customer satisfaction, perceived value has effect on customer loyalty, service quality has effect on customer loyalty, customer experience has effect on customer loyalty, perceived value has effect on customer loyalty by mediate of customer satisfaction, service quality has effect on customer loyalty by mediate of customer satisfaction, customer experience has no effect on customer loyalty by mediate of customer satisfaction DOI : https://doi.org/10.26905/jbm.v4i2.1694

PENGARUH KEPEMIMPINAN, BUDAYA ORGANISASI, MOTIVASI TERHADAP KEPUASAN KERJA DAN KINERJA KARYAWAN PADA DINAS PEMERINTAHANAN DESA KABUPATEN LUMAJANG (PEMDES) Dihan Profita
Jurnal Bisnis dan Manajemen Vol 4, No 2 (2017): Jurnal Bisnis dan Manajemen Volume 4 Nomor 2 Tahun 2017
Publisher : University of Merdeka Malang

The background of this reasearch is that there is effort from enterprises/companies to improve their employees’ performance as an objective of an enterprise/company. Performance strongly depends on the awareness of each employee. In order to improve the employees’ performance, the enterprise/company is required to maintain the establishment of human resource, by doing, for example, improving the efectiveness and efficiency so that employees feel satisfied, resulting improvement in employees’ performance. This research also uses analysis unit consisting of the employees of PEMDES service in Lumajang district with the employees’ population of 80 people and uses path analysis method as data analysis technique.According to the result and discussion, this research’s conclusions can be explained as the following: 1) leadership influences work satisfaction; 2) organization’s culture influences work satisfaction; 3) motivation influences work satisfaction; 4) leadership influences employees’ performance; 5) organization’s culture influences employees’ performance; 6) motivation influences employees’ performance; 7) work satisfaction influences employees’ performance, 8) leadership indirectly influences employee’s performance through work satisfaction; 9) organization’s culture indirectly influences employee’s performance through work satisfaction; and 10) motivation indirectly influences employee’s performance through work satisfaction at PEMDES service of Lumajang district. DOI : https://doi.org/10.26905/jbm.v4i2.1696

PENGARUH KOMPENSASI, GAYA KEPEMIMPINAN DAN KARAKTERISTIK TENAGA PEMASAR TERHADAP MOTIVASI DAN KINERJA TENAGA PEMASAR PADA PT. BANK RAKYAT INDONESIA (PERSERO) Tbk. CABANG JOMBANG Mokhamad Yanuar Pradita
Jurnal Bisnis dan Manajemen Vol 4, No 2 (2017): Jurnal Bisnis dan Manajemen Volume 4 Nomor 2 Tahun 2017
Publisher : University of Merdeka Malang

The purpose of this research is to know: 1) the effect of compensation on work motivation, 2) the influence of leadership style on work motivation, 3) influence of marketer's characteristic to work motivation, 4) influence of work motivation to marketer performance, 5) influence of compensation to performance marketers, 6) influence of marketer's characteristic on sales force performance, 7) influence of leadership style on marketer's performance, 8) influence of compensation to marketer's performance through motivation, 9) influence of leadership style on marketer's performance through motivation, the characteristics of marketers to marketers' performance through motivation. The sample of the study was 136 respondents taken with purposive sampling technique. Data analysis technique is done by SEM analysis.The results of this study are as follows: 1) Compensation has a significant negative effect on work motivation. 2) Characteristics of individual marketers have a significant positive effect on work motivation. 3) Leadership style has a significant positive effect on work motivation. 4) Motivation has a significant positive effect on performance. 5) Compensation has a significant negative effect on performance. 6) Characteristics of individual marketers have a significant positive effect on performance. 7) Leadership style has a significant positive effect on performance. 8) Work motivation mediates between compensation for performance. 9) Work motivation mediates between leadership styles on performance. 10) Work motivation mediates between the individual characteristics of the marketer's force on performance. DOI : https://doi.org/10.26905/jbm.v4i2.1697

HUBUNGAN BAURAN PEMASARAN DENGAN KEPUASAN KONSUMEN I Gusti Bagus Susila; Rosswidjajani Rosswidjajani; Anandhayu Mahatma Ratri
Jurnal Bisnis dan Manajemen Vol 4, No 2 (2017): Jurnal Bisnis dan Manajemen Volume 4 Nomor 2 Tahun 2017
Publisher : University of Merdeka Malang

Consumer satisfaction is a strategic aspect that must be created by marketers through the strategy it has set. Consumer satisfaction has a positive impact on the company's survival, because customer satisfaction can create a customer loyalty to the company or create a positive word-of-mouth relationship.Population in this research is consumer cafe Grow Malang counted 40 respondent by using non-probabillity sampling (saturated sampling). The method in this research is quantitative and descriptive research. Data that has met valitidas test and reliability, then through spearman rho analysis can be seen the following results; a) Product (X1) has a value of -0.57 which means having a very weak relationship with customer satisfaction, b) Price (X2) has a value of 0.463 which means the relationship price with consumer satisfaction is strong enough, c) Place (X3) has a value of 0.121, which means a place relationship with poor consumer satisfaction, d) Promotion (X4) has a value of -0.162, which means the relationship of promotion with consumer satisfaction is very weak. DOI : https://doi.org/10.26905/jbm.v4i2.1698

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