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JMM17: Jurnal Ilmu Ekonomi dan Manajemen

jmm17
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Published by Universitas 17 Agustus 1945 Surabaya

ISSN : - EISSN : 23557435 DOI : https://doi.org/10.30996/jmm.v7i01

Core Subject : Economy,

Economics, Econometrics & Finance

JMM17: Jurnal Manajemen Indonesia accepts manuscript research results in the fields of financial management, operational management, marketing management, and human resource management, but not limited to Human Resource, Marketing Management, Financial Management, Operasional Management, Strategic Management, Economy

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 118 Documents

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Analisis Kepuasan Pelanggan PT. Sucofindo Melalui Kualitas Layanan, dan Citra Perusahaan Feliks Anggia Binsar K Panjaitan
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 1 No 02 (2014)
Publisher : Universitas 17 Agustus 1945 Surabaya

Abstract: Related business activities performed by PT. Sucofindo, which should consider the satisfaction for customers, thus this research, wish to find out what are the company should do, and also what matters are the customers expect, so that PT. Sucofindo can increase its performance as good as possible.The population was all customers of PT. Sucofindo. The estimation used was Maximum Likelihood Estimation (ML), and sample number would be researched was as large as 100. Data analysis result, indicated values from GFI, AGFI, TLI, CFI, RMSEA and CMIN/DF of 0.931, 0.877, 0.996, 0.997, 0.023 and 1.052, respectively, which all of those in the expected value range.The result of research indicated that: 1. Service quality is influential on image. 2. Service quality is influential on customer satisfaction. 3. Company image is influential on customer satisfaction. 4. Service quality is influential on customer satisfaction, indirectly via company image.Key Words: Service quality, company image, customer satisfaction

PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL, KARAKTERISTIK INDIVIDU, LINGKUNGAN KERJA TERHADAP MOTIVASI KERJA DAN KINERJA GURU SMK NEGERI 1 TAMBELANGAN SAMPANG Imam Soetopo; Amiartuti Kusmaningtyas; Tri Andjarwati
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 5 No 02 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

The purpose of this study was to analyze the effect of the influence of transformationalleadership style, individual characteristics, work environment on work motivation and teacherperformance. The study was conducted at State Vocational School Tambelangan 1 , SampangRegency, with 40 teachers as respondents. Data collected with survey methode and questionnaireis as instrument. This research is included in associative research. The data obtained is analyzedusing SPSS. The results of the study were obtained, that Transformation Leadership Style has nosignificant effect on Work Motivation, Individual characteristics have no significant effect onWork Motivation, Work Environment has no significant effect on Work Motivation,Transformational Leadership has significant effect on Teacher Performance, IndividualCharacteristics have a significant effect on Teacher Performance, Work Environment has nosignificant effect on Teacher Performance, and Work Motivation has no significant effect onTeacher Performance.Keywords: Transformational Leadership Style, Individual Characteristics, Work Motivation

Pengaruh Gaya Kepemimpinan Partisipatif Dan Komunikasi Terhadap Motivasi Kerja Serta Dampaknya Pada Prestasi Kerja Pegawai Di Maspion Group Surabaya Jawa Timur Djoko Soelistya
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 1 No 01 (2014)
Publisher : Universitas 17 Agustus 1945 Surabaya

Untuk mengetahui secara jelas tentang kinerja pegawai pada Maspion Group Surabaya Jawa Timur, maka penelitian ini difokuskan pada model peningkatan prestasi kerja pegawai yang didasarkan pada gaya kepemimpinan partisipatif, komunikasi, dan motivasi. Dari hasil pengujian terhadap model pada penelitian ini, dengan menggunakan random sampling, analisis structural equation model (SEM), dan bantuan software Amos 20, pada 150 responden,Â mampu menjelaskan hubungan antara gaya kepemimpinan, komunikasi, dan motivasi terhadap prestasi kerja pegawai pada Maspion Group Surabaya Jawa Timur. Pada penelitian ini, didapat pengaruh kuat antara komunikasi dengan motivasi pegawai, sebesar 0,765, dan pengaruh kuat antara motivasi dan prestasi kerja, yaitu sebesar 0,494., hal ini menunjukkan bahwa, dengan adanya komunikasi yang baik diantara pegawai,Â akan menaikkan motivasi pegawai, yang selanjutnya motivasi pegawai akan menaikkan prestasi kerja pegawai pada Maspion Group Surabaya Jawa Timur. Di sisi lain gaya kepemimpinan tidak besar pengaruhnya terhadap motivasi pegawai pada Maspion Group Surabaya Jawa Timur.Kata kunci:Â gaya kepemimpinan, komunikasi, motivasi, prestasi kerja

Pengaruh Kompetensi dan Kepuasan Guru Terhadap Kinerja Guru SMA Negeri di Wilayah Bakorwil I Jawa Timur Moh Arifin
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 4 No 01 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

This research talks about the Influence of Competence and Master's SatisfactionPerformance of High School Teachers in Bakorwil I Region of East Java. The populationof research is 1012 high school teachers. By using the Slovin formula with a tolerance of5%, the sample size was 287 respondents. Test model with Least Square Estimate estimation (GLS), structural equation model(SEM) analysis, proportional random sampling method and Amos 22 software, on 287respondents. The test results show the model (fit) seen from the GFI, AGFI, TLI, CFI,RMSEA and CMIN / DF values, respectively 0.942, 0.913, 0.964, 0.981, 0.064 and 1.588are all within the expected value range. The model is acceptable. The results showed that: 1). Teacher competence has a significant effect on teacher'ssatisfaction. 2). Teacher competence has a significant effect on teacher performance. 3).Teacher satisfaction has a significant effect on teacher performance.4). Teachercompetence has an indirectly significant influence on teacher performance throughteacher's satisfaction. Keywords: teacher competence, satisfaction, teacher performance

THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP , ORGANIZATIONAL SUPPORT, AND JOB SATISFACTION ON MOTIVATION AND EMPLOYEE PERFORMANCE Achmat Maskurochman; Mulyanto Nugroho; Slamet Riyadi
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 7 No 01 (2020)
Publisher : Universitas 17 Agustus 1945 Surabaya

The purpose of this study was to analyze the effect of transformational leadership, organizational support, and job satisfaction on work motivation in improving employee performance. Descriptive research verification using the approach quantitative surveys and data collection by survey method with instrument of questionnaire with Likert scale of 1 to 5. The population of this research was the employees of in branch quarter of the Scout Movement in East Java obtained, while the sampling technique used is census method, so all population become a respondents in this study. Data analizing is performed using SEM AMOS 24 software. The results of this study where the transformational leadership, organizational support, and job satisfaction has a significant effect on work motivation, garthermoretransformational leadership, organizational support and job satisfaction has a significant effect on employee performance, lastly that work motivation has a significant effect on employee performance.

Analisis Pengaruh Kepercayaan dan Harga Terhadap Loyalitas Pelanggan Dimediasi Kepuasan Pada PT. Telkomsel di Kota Kediri Nur Laely
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 3 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

To know clearly about customer satisfaction and loyalty at PT. Telkomsel in KediriTown of East Java, this research focused on the models of customerâ€™s satisfaction andloyalty increase based on customer trust, and product prices. From the testing results ofthe model in this research, by using random sampling, structural equation modeling (SEM)analysis, and the assistance of software Amos 20, on 150 respondents, it was able toexplain the relationship between trust, price, and customer satisfaction on the customerloyalty in PT. Telkomsel in Kediri Town of East Java. In this research, it was obtained astrong influence of customer trust and satisfaction, amounting to 0.429, and a stronginfluence between customer satisfaction and loyalty, that is of 0.233, it showed that, withthe rising customer trust, it will increase customer satisfaction, which in turn raise theloyalty of PT. Telkomsel customers.In this study, it also found the negative effects of price and customer satisfaction,amounting to -0.089, and the strong influence of negative between price and loyalty ofcustomers, that is of -0.406, this case indicated that, with the rising of product prices, itwill lower customer satisfaction, which further lowers the loyalty of PT. Telkomselcustomers.Keywords: trust, prices, satisfaction, and customer loyalty

Analisis Pengaruh Kualitas Layanan, Orientasi Pasar, dan Kepuasan Konsumen Terhadap Kinerja Pemasaran PT. Wisang Utama Mandiri Surabaya Navi Muda Priyatna
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 2 No 01 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

Abstract:Â Company competition surrounding today is colored with the fast changes and full of uncertainties. And, the problem faced by companies in present is the decrease of job volume, in which this matter takes place due to the impact of the decline of demands for the electric installation construction service to PT. Wisang Utama Mandiri. The job volume decline, perhaps, there any factors causing it, they are, among others, the poorly service quality, the market demands that not accommodated by the company, even the consumer satisfaction that not yet maximal, these cases, of course, so impacted on company incomes.From the result of testing on model in this research, by using random sampling, structural equation model (SEM) analysis, and the assistance of software Amos 22, on 100 respondents, that it was able to explain the Analysis of the Effects of Service Quality, Market Orientation, and Consumer Satisfaction on the Marketing Performance of PT. Wisang Utama Mandiri of Surabaya.The research result indicated that: 1) Service quality has effect on consumer satisfaction. 2) Service quality has effect marketing performace. 3) Market orientation has effect on consumer satisfaction. 4) Market orientation has effect on marketing performance. 5) Employee job satisfaction has significant effect on marketing performance.Of the three variables hypothesized as influential in this research, whose value largest is the direct relevance between market orientation and marketing performance.Key words:Â PT. Wisang Utama Mandiri, Service quality, Market orientation, Job satisfaction, Marketing performance

PENGARUH TRUST CORPORATE DAN MARKETING COMMUNICATION TERHADAP CUSTOMER SATISFACTION PADA PERUSAHAAN JASA PT AAJI MANULIFE SURABAYA Nur jannah
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 6 No 01 (2019)
Publisher : Universitas 17 Agustus 1945 Surabaya

This study aims to determine the effect of corpoarate trust and marketing communication oncustomer satisfaction on PT. AAJI Insurance Manulife Surabaya. This type of research issurvey research that uses or has used insurance services at PT.AAJI Manulife Surabaya. Thesampling technique accidental sampling, so that the number of samples obtained is 100people. The technique of collecting data uses questionnaires and tabulations that have beentested for validity and reliability. The data analysis technique used is multiple linearregression. The results of this study found that there is a simultaneous influence of corporateand communication trust on customer satisfaction and empirically the partial effect thatcorporate trust has a positive and significant effect on customer satisfaction and marketingcommunication has a positive and significant effect on customer satisfaction.Keywords: Corporate trust, Marketing Communication, Customer Satisfaction

Analisis Pengaruh Bauran Pemasaran Jasa Terhadap Minat Pengunjung Pada Obyek Wisata Museum Kesehatan Dr. Adhyatma, MPH Surabaya Ayun Maduwinarti
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 1 No 01 (2014)
Publisher : Universitas 17 Agustus 1945 Surabaya

The role of museums in Indonesian society is still very minimal. From a marketing perspective, it can be said museum in Indonesia have not been utilizing the concept of marketing communication. One of the museum in Surabaya is the Museum of Health Dr. Adhyatma, MPH. For the manager of the museum 's need to pay attention to the factors that can stimulate consumers are sourced from marketers or often called the marketing mix, such as: product, price, promotion, place, people, process, physical evidence, so as to improve customer service visit the visitor's interest Health Museum of Dr. Adhyatma, MPH Surabaya. This research was conducted in order to determine and analyze the influence of eight factors of marketing mix to interest visitors to visit the Museum of Health Dr Adhyatma, MPH Surabaya. In terms of the method used, this study is a conclusive studies with statistical hypothesis testing coupled with the aim to test the hypotheses put forward. Form of survey research design, the research conducted by distributing questionnaires. The samples were 135 visitors Museums of Health Dr. Adhyatma, MPH Surabaya. The scale of measurement in this study is using a Likert Scale. The analysis technique used Structural Equation Modeling ( SEM ). The conclusion that can be drawn from this finding is variable product, price, promotion, place, people, process, physical evidence, and customer service significant positive effect on the interest of visitors to the Museum of Health Dr. Adhyatma, MPH Surabaya. In connection with the matter, the manager of the museum needs to provide training to employees on a regular basis and in accordance with their respective sectors, respectively, so that later an employee is able to provide fast service and appropriate expectations of visitors.Keywords: product, price, promotion, place, people, process, physical evidence, customer service and visitor interest

ENGARUH RELIGIUSITAS, KEPERCAYAAN, CITRA PERUSAHAAN, DAN SISTEM BAGI HASIL TERHADAP MINAT NASABAH MENABUNG DAN LOYALITAS DI BANK SYARIAH MANDIRI (Studi Kasus Pada Nasabah Bank Syariah Mandiri Gresik Nurul Khotimah
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 5 No 01 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

his research aims to examine and analyze the influence of religiosity, trust, corporateimage, and profit sharing system towards customer saving interest and customer loyalty inBank Syariah Mandiri. This research is a quantitative research with descriptive approach.The population in this research is the customer who opened a savings account at BankSyariah Mandiri Branch Gresik. The sample was taken by accidental sampling techniquewith criterion as customer opening a savings account at Bank Syariah Mandiri BranchGresik, and has 17 - 50 years old as many as 115 respondent. Analyze data used PLS withWarpPLS 5.0 program. The results of this study indicate that partially Religiosity, Trust, andProfit Sharing System, have a positive and significant effect on the customer's interest insaving, but the company's image has unsignificant effect on the customer saving interest,while Religiosity, Trust has a positive and significant effect on customer loyalty, but companyimage and profit sharing system have a unsignificant effect on customer loyalty, the otherhand state that customer saving interest has a positive and unsignificant effect on customerloyalty.Keywords : Religiosity, Trust, Corporate Image, Profit Sharing System, Customer SavingInterest, and Customer Loyalty.

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Home Page

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Contact Name Siti Mujanah

Contact Email jmm17@untag-sby.ac.id

Phone +628121672797

Journal Mail Official jmm17@untag-sby.ac.id

Editorial Address https://jurnal.untag-sby.ac.id/index.php/jmm17/about/editorialTeam

Location Kota surabaya, Jawa timur INDONESIA

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Contact Name
Siti Mujanah

Contact Email
jmm17@untag-sby.ac.id

Phone
+628121672797

Journal Mail Official
jmm17@untag-sby.ac.id

Editorial Address
https://jurnal.untag-sby.ac.id/index.php/jmm17/about/editorialTeam

Location
Kota surabaya,

Jawa timur

INDONESIA