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INDONESIA
Jurnal Administrasi Kesehatan Indonesia
Published by Universitas Airlangga
ISSN : 23033592     EISSN : 25409301     DOI : -
Core Subject : Health,
Jurnal Administrasi Kesehatan Indonesia (JAKI) is a scientific journal that contains editorials, research articles, and literature reviews related to the scope of the management, organization and leadership in health institutions. This journal is supported by practitioners and scientists from various institutions which involve expertises in health management and health organization. JAKI (p-ISSN 2303-3592, e-ISSN 2540-9301) has mission in developing knowledge in health administration through publication. Based on this mission, this journal aims at facilitating numerous experts in the field of Health Administration to share their ideas and scientific studies in order to improve the quality of healthcare services.
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Articles 10 Documents
Search results for , issue "Vol. 4 No. 2 (2016)" : 10 Documents clear
Identifikasi Ketidaklengkapan Pengisian Dokumen Rekam Medis Rawat Jalan Berdasarkan Teori Motivasi Ekspektansi Alvina Revitasari
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (150.3 KB) | DOI: 10.20473/jaki.v4i2.2016.86-96

Abstract

Completeness of medical record documents becomes important because it describe the practice of quality services. East Java Community Eye Hospital have problems with completeness of medical record documentation.Incompleteness medical record documentation of outpatient at East Java Community Eye Hospital was rated at 87, 67%.The object of this study was to identification the incompleteness of medical record documentation ofoutpatient based on Victor Vroom expectancy theory motivation at East Java Community Eye Hospital. The present study conducts a cross-sectional, descriptive research during May 2016 through to use questionnairesand observation on medical record documentation of outpatient. The respondent of this study were personnel who were filling the outpatient medical record documentation. These people were 5 doctors, 5 refractions, and 6 nurses. The result of the study showed that Filling of the medical record documentation at East Java Community Eye Hospital was low. Motivation has driving factor to the incompleteness of outpatient medical record documentation at East Java Community Eye Hospital. Suggestions given to monitoring the performance to complete the medical record documentation of outpatient.Keywords: hospital, incompleteness, medical record, motivation, outpatient, victor vroom.
Kesiapan Pusat Layanan Kesehatan (PLK) B Unair Menghadapi Akreditasi Klinik Pratama Putri Ayu Anggraeny; Ernawaty Ernawaty
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (141.73 KB) | DOI: 10.20473/jaki.v4i2.2016.146-154

Abstract

PLK B Unair is one of the first level clinic that owned by Airlangga University in cooperation with Social Security Agency of Health (BPJS). As mandatory by act, PLK B Unair should start to prepare to reach accreditation for first level clinics to realizing quality assurance for health services.  This study aimed to know the early achievement of accreditation assessment in accordance with the guidelines Health Ministerial Regulation No. 46/2015. This was descriptive observational study with cross sectional design The documents were traced to identify the completeness according the instrument, and interviewed was did to know some procedures. The results showed that the achievement there is only 51% of all elements assessment in accreditation standards for the readiness of PLK to faced acreditation. Research recomendation leading to the formation of the team for the preparation of accreditation.Keywords: accreditation, first level clinics, quality assurance, accreditation standards
Hubungan Antara Level Emergency Severity Index (ESI) dengan Kepuasan Pasien di Instalasi Gawat Darurat Rumah Sakit Sido Waras Regina Kurniasari
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (112.175 KB) | DOI: 10.20473/jaki.v4i2.2016.97-106

Abstract

The number of patients in Sido Waras Hospital Emergency Department declined since in 2013 until 2015 and the preliminary survey also showed there were complex complaints emergency department services. Therefore, the purpose of this study was to analyze the relationship between the service and the satisfaction of patients in Sido Waras Hospital Emergency Department.The concept of ESI Sido Waras Hospital Emergency Department namely provided categories of patients based on the gravity and duration of patient management.Therefore in this study to analyze the relationship with the ESI level of patient satisfaction in the Sido Waras Hospital Emergency Department. This study was a survey.Keywords : Emergency department, ESI level, patient satisfaction, service quality
Penerapan Theory of Constraint pada Kepuasan Kerja Karyawan Rumah Sakit Mata Undaan Surabaya Selviana Putri Larasati; Setya Haksama
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (169.239 KB) | DOI: 10.20473/jaki.v4i2.2016.155-162

Abstract

The level of job satisfaction in Undaan Eye Hospital had fluctuating trend since 2012 to 2015. The level of job satisfaction in 2015 was 77,80% that had not reached the target of 80%. The aim of this study was to analize job satisfaction using theory of constraint in Undaan Eye Hospital. This study was an cross sectional observational study. The sample size of this study were 57 employee which were selected using simple random sampling technique (α = 0.05).Health insurance was found as constraint in organizational factor with constraint value of 129. Not only helath insurrance but also career development was found as constraint in organizational factor with constraint value of 132. In the other hand, atmosphere of workplace was found as constraint in work environment with caonstraint value of 141. It can be concluded that efforts should be made to improve employee job satisfaction in Undaan Eye Hospital is to pay attention to health insurance, career development, and workplace atmosphere.Keywords:constraint, job satisfaction, theory of constraint
Evaluasi Program Sanitasi Total Berbasis Masyarakat Pilar Stop BABS di Puksesmas Kabupaten Probolinggo Farouk Ilmid Davik
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (159.586 KB) | DOI: 10.20473/jaki.v4i2.2016.107-116

Abstract

Community Led Total Sanitation (CLTS) is the program of government to reduce the incidence of diarrhea and improve public hygiene behavior through otriggers approach. CLTS consists of five pillars with its main focusis pillar Stop BABS. Goal of this research is to evaluate the implementation of program CLTS (Stop BABS) with a systems approach which conducted of input, process and output in Public Health Center (PHC) in Probolinggodistrict. This is an observational research using with cross sectional design. This research analyzes used descriptive. Population and sample of this research is 26 PHC sanitation workers in Probolinggo. Results of thisresearch showed the planning process was still bad, the implementation of the program was good, recording and reporting was also good, and the process of mentoring and advocacy program was still bad. Inhibiting factor of CLTS program is budget and geographical environment.The implementation of CLTS program (Stop BABS) as a  whole in PHC Probolinggo district still not succeeded. Suggestion for PHC sanitation workers is making plan of  action CLTS program, establishing village-level facilitators CLTS, implementing mentoring and advocacy as well as increase cooperation across sectors and programs.Keywords: CLTS, Evaluation, Management system
Planning Matrix Sebagai Upaya Peningkatan Mutu Pelayanan Rawat Inap di Rumah Sakit Umum Bhakti Rahayu Surabaya Ika Avrianti
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (201.037 KB) | DOI: 10.20473/jaki.v4i2.2016.163-175

Abstract

Inpatient unit of Bhakti Rahayu Hospital as one potential revenue center for the hospital expected to be able to support an increas the income of the hospital. The issue of this research is the decrease trend of Bed Occupancy rate 48,96% with trend -15,79%.This research aims to  increas the quality of inpatient services care in Bhakti Rahayu Hospital based on planning matrix. This research was in inpatient unit Bhakti Rahayu Hospital with an descriptive design cross sectional study of the 80 patients who are representing inpatient hospitalization were taken by simple random sampling. Data was collected by using questionnaires distributed to patients and analysed by quantitative methods arranged in the planning matrix table. The results showed that inpatient services quality has not met the standards of good service so that the service implementation need improvement and enhancement services primarily on aspects of the physical and human resources. The conclusions showed that to increase the quality of health care based on internal factors was very important. Physical aspects and human resources are the top priority to fix up.Keywords:services quality, planning matrix, inpatient unit
Analisis Kesenjangan Pelayanan Pada Pasien Poliklinik Rawat Jalan Menggunakan Customer Window Linta Meyla Putri; Stefanus Supriyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (187.103 KB) | DOI: 10.20473/jaki.v4i2.2016.117-125

Abstract

Patient complaints toward service at Undaan Eyes Hospital in 2015 amounted to 9 complaints, and has not yet reached target set by the hospital which was equal to 0 complaints. Therefore, the purpose of this research is to analyze gaps in expected service and perceived service of responsiveness, reliability and emphatyat UndaanEyes Hospital. This research was an analytic observational survey and to be analyzed by customer window. Sample were in equal to 98 people and collected by systematic random sampling. The result showed from the analysis of the customer windowwas that some aspects in service are in quadrant A or Attention, which patient expected service higher than perceived service. Some aspects that were in Attention quadrant, are: waiting time > 30 minutes, speed of service delivery was slow and lack information. It can be concluded that some of the things that are in quadrant A or Attention is a strategic issue that must consider and resolve byUndaan Eyes Hospital to meet the expectations of patients.              Keywords: customer window, gap analysis,service
Analisis Motivasi Terhadap Kinerja Kader Posyandu Berdasarkan Teori Victor Vroom Yeni Rahmah Husniyawati; Ratna Dwi Wulandari
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (147.519 KB) | DOI: 10.20473/jaki.v4i2.2016.126-135

Abstract

The coverage of under-five children weighed at Posyandu represent the level of participation mothers in Posyandu activities. During three-year period, the coverage of under-five children weighed at Posyandu Puskesmas Sidotopo Wetan Surabaya City has not reached the target. It is also the responsibility of cadres. The object of this study was to to analyze the effect of motivation on the performance of health cadres based on Victor Vroom expectancy theory motivation in Posyandu Puskesmas Sidotopo Wetan Kota Surabaya. This research was an analytic observational research with quantitative approach. Design was cross sectional. Sampling was done by using simple random sampling method. The results showed that the performance varied health cadres that was lacking, enough and good. Level of health cadres motivation was high. Health cadres had high score of expectancy, instrumentally, and valency.Ordinallogistic regression analys was showed the influence of motivation (p-value = 0.000) on the performance of cadres (p-value <α (0.05)). In conclusion, motivation influenced the performance of health cadres in Posyandu Puskesmas Sidotopo Wetan Surabaya City.Keywords:motivation, performance, health cadres, posyandu, victor vroom
Indeks Kepuasan Pasien BPJS Kesehatan Terhadap Pelayanan Rumah Sakit Mata Masyarakat Jawa Timur Alya Hazfiarini; Ernawaty Ernawaty
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (145.538 KB) | DOI: 10.20473/jaki.v4i2.2016.77-85

Abstract

Quality control is an essential part in delivering health services, especially under the implementation of national health insurance nowsdays. Particularly for health facilities, it is a crucial to control its services quality as it is a requirment in establishing a partnership with BPJS Kesehatan. Community Eye Hospital East Jawa has been worked with BPJS Kesehatan for years. The number of BPJS Kesehatan patients was more than 50% from total number of patients on August 2015 – January 2016. The aims of this study is to analyse the satisfation of BPJS Kesehatan patients towards the services of the hospital using 14 indicators which adopted from Kepmenpan No. Kep/25/M.PAN/2/2004. The study applied observational analysis with cross sectional design and accidental sampling. The overall indicators measurements pointed out that the quality of services of the hospital falled into excellent category (Satisfaction index / IKM = 82,32). However, there are 5 of 14 indicators, namely, speed of delivering a service, identity of hospital official, fairness in getting service, hospital amenities and service safety had the lowest mean score (NRR). Therefore, the study suggets the hospitals to improve its performance on those lowest five indicators especially its current queuing system because this is the most complaint from the patients.Keywords: BPJS Kesehatan patient, satisfaction index, service quality
Pengelolaan Sediaan Obat Pada Logistik Farmasi Rumah Sakit Umum Tipe B di Jawa Timur Stella Herliantine Febreani; Djazuly Chalidyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (143.7 KB) | DOI: 10.20473/jaki.v4i2.2016.136-145

Abstract

Inventory control of drugs in hospital which are not done properly can cause stockout or stagnant of supplies. Based of data processing of the drug at Siti Khodijah Sepanjang Hospital experienced stagnant amount 38,9% and stockout amount 29,3% during period January-September 2015. The objectives of the study were to analysis inventory control of drug in logistic pharmacy Siti Khodijah Sepanjang Hospital. This research was a descriptive research with cross sectional design by observation and interviews. Indepth interviews were carried out to get more detailed information about the variables examined. Activity of planning, procurement, distribution, and storage are performed not effective enough so led to stagnant and stockout drug. Also evaluation that has running was not adequate because only looks about financial audit. The conclusion that can be drawn is logistic management system has not run effectively so that the occurrence so stagnant and stockout drug.Keywords: drug stagnant and stockout, hospital, inventory control, logistic management

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