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Jurnal Administrasi Kesehatan Indonesia

JAKI
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Published by Universitas Airlangga

ISSN : 23033592 EISSN : 25409301 DOI : -

Core Subject : Health,

Health Professions

Jurnal Administrasi Kesehatan Indonesia (JAKI) is a scientific journal that contains editorials, research articles, and literature reviews related to the scope of the management, organization and leadership in health institutions. This journal is supported by practitioners and scientists from various institutions which involve expertises in health management and health organization. JAKI (p-ISSN 2303-3592, e-ISSN 2540-9301) has mission in developing knowledge in health administration through publication. Based on this mission, this journal aims at facilitating numerous experts in the field of Health Administration to share their ideas and scientific studies in order to improve the quality of healthcare services.

Arjuna Subject : -

Articles 240 Documents

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RECOMMENDATIONS FOR POSYANDU UTILIZATION IMPROVEMENT AMONG MOTHERS OF UNDER-FIVE CHILDREN BASED ON TOTAL CUSTOMER SACRIFICES ANALYSIS Mukaromah, Nurul Hidayatul; Wulandari, Ratna Dwi
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â The coverage of under-five children weighed is an indicator of community participation in Posyandu. During 2012 until 2014, Puskesmas Kenjeran had not reached the target of this indicator. The objective of this study is to arrange recommendations for Posyandu utilization improvement based on total customer sacrifice analysis. This was a quantitative analytical study with observational approach and cross sectional design. The sampling was calculated by using multistage random sampling method. The interviews through instrument were conducted to 112 respondents to obtain information on Posyandu utilization and respondents sacrifice required to utilize Posyandu. The results showed that respondents thought time was the greatest sacrifice among monetary, energy, and psychological sacrifices. Spearman correlation test on any sacrifice required showed significant correlation (p<0.05), except for monetary sacrifice.This study concluded that even total customer sacrifices was very small, but the huge expense of time spent still made respondents to be less likely to utilize Posyandu. Therefore, efforts are needed to reduce the magnitude of the sacrifice required by community utilizing Posyandu in Puskesmas Kenjeran area.Â Keywords: Posyandu utilization, total customer sacrifices, under-five children Â Â Â Â Â Â Â Â Â Â weighed

ANALYSIS OF DRUGS MANAGEMENT AS THE BASE OF SAFETY STOCK CONTROL IN DRUGS STAGNANT AND STOCKOUT Rosmania, Fenty Ayu; Supriyanto, Stefanus
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Stagnant and stockout of drugÂ are the effects fromÂ the drug logistic management. In average of 52.43% stagnant and 19.08% stockout from 118 types of drugs in Primary Health Care from January to December 2014. This research aimed to analyzed drug management and the safety stock control of stagnant and stockout in Primary Health Care.This was quantitative research with descriptive method. Primary data was obtained by interview and observation. Secondary data obtained from LPLPO and drug planning data, it can be calculated for drugâs planning and safety stock required. Planning and procurement of drugs proposed for 2014 only has the suitability of 16,03% with the use of drugs by 2014. Receipt of drugs have a large enough discrepancy that is 76,93% of the demand for drugs in Primary Health Care. Distribution of drugs is less well with only 50% according to the procedure. Monitoring and control of the drugs have a quite well with 60% according to the procedure. While, no safety stock calculations at the Primary Health planning proposals in 2014. Process of drug management at Primary Health Care is not good enough. It needs improvements in systems planning, procurement, receipt, distribution, monitoring and control of drugs. Â Keywords: drug management, safety stock control, primary health care

CUSTOMER GAP IN BPJS KESEHATAN CENTER SERVICE Handini, Indira Probo; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTAfter almost 2 years implementation of National Health Insurance (JKN) held by Health Social Insurance Organizing Board (BPJS Kesehatan), many evaluation needs to be done. One of them is BPJS Kesehatan Center located in hospital that provide direct service for patients who referred by the First Level Health Care (FKTP). This studyaim to analyzecustomer gap betweenexpected serviceand perceived service patientsinBPJS Kesehatan CenterRSALdr. RamelanSurabaya. This is an observasional study and cross sectional analytic design. Sample were in equal to 95 people and collected by systematic random sampling. Samples were outpatients who ever used BPJS Kesehatan Center service in RSAL dr. Ramelan Surabaya. Data were collected by questionnaires and calculated by Customer Gap to identify the differences between expected service and perceived service. Data were processed by Wilcoxon Sign Rank Test (Î± = 0,05). The results showedmost respondentshadvery high expectationsandreceived quite good services. Wilcoxon SignRankTestshowedthere is a differencebetweenthe expected service and perceived service (p = 0,000). This studyconcluded that customer gap in all aspects of BPJS Kesehatan Center service, such as competency, responsiveness, assurance, empathy, communication, caring, dan physical environment. Negative result indicates that expectedservice (ES) is greater than theperceived service(PS). Respondentsare not satisfiedwith the overallperceived serviceatBPJS Kesehatan Center.Keywords : BPJS Kesehatan Center, customer gap, expected service, perceived serviceÂ Â Â Â Â Â Â Â Â

THE RELATIONSHIP OF INDIVIDUAL CHARACTERISTIC TOWARDS PRODUCT QUALITY ASSESMENT OF OUTPATIENT PHARMACY Ruditya, Ade Nurma; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTPharmacy services in hospitals need special attention to achieve effectiveness and efficiency of quality dimensions. Achievement of customer satisfaction figures in Dr. Moewardi Pharmacy Hospital Surakarta didnt meet hospital standards that set in the amount of â¥ 80% over the years 2013 to 2014, especially in the outpatient pharmacy. The purpose of this research is to study the relationship between the individual factors of patient (age, sex, educational level, employment status, income level) to product quality assessment in an outpatient pharmacy. This research is an observational analytic with cross sectional study design. Data was collected by interview using a questionnaire. Analyzed using univariate and bivariate analysis. The Results of the analysis of the factor that were significantly associated with the assessment of product quality are age and employment status. The majority of respondents give high scores for product quality assessment. Individual patient factors associated with product quality assessment in outpatient pharmacies are age and employment status. Need to maintain the quality of existing products, and specifically to the dimensions of the products features need to increase in order to better product quality.Keywords: pharmacy services, individual factors, products quality

COMPLIANCE DIET INPATIENT DIABETES MELLITUS BASED ON THEORY COMPLIANCE BY NIVEN Ilmah, Farida; Rochmah, Thinni Nurul
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Diabetes Mellitus is one of disease related to nutrition. Diabetes Mellitusinpatientâs food waste plate is one of the manifestation of noncompliance to the diet program that have been recommended by health workers. This study analyzed the influence of noncompliance inpatients with Diabetes Mellitus diet in dr. M. Soewandhie Surabaya based on the theory compliance by Niven. This was analytic observasionalstudy with cross sectional design. This study used32 samples. Data were analyzed using linear regression test. The results showed that 64.7% of respondents who have a good attitude did notcomply to the diet, 85,7% of respondentswho noncompliance to the diet has very good belief. Meanwhile, 50% of respondents who di not understand the instruction from nutritionists belonging to noncompliance. Then 85.7% of respondents felt lack of support from their family classified as noncompliance category. While, 75% of respondents who feel very good quality interaction with nutritionists belonging to noncompliance respondent. While, 66,7% respondents who got enough support from nutritioniststned to comply the diet. The study showed that official support (nutritionists) influence the patient compliance (Ï = 0,000) with a value of B = -6. Counseling to inpatients Diabetes Mellitus diet every daycould change the compliance patients.Â Keywords: compliancetheory, DiabetesÂ mellitus diet, food waste plate, health Â Â Â Â Â Â Â Â worker support, niven

CORRELATION OF MIDWIFEâS COOPERATION, MOTIVATION, ATTITUDE AND PERFORMANCE ON ANTENATAL CARE Djunawan, Achmad; Haksama, Setya
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTAntenatal care in last three years at Kecamatan Kejayan did not reach the target, 100% for K1 and 95% for K4. This research aims to analyze the correlation of midwifeâs cooperation, motivation, attitude, and performance on antenatal care in non insurance and insurance patients group. This is a quantitative research with cross sectional design. Spearman Correlation and Coeficient Contingency were used in this research to analyze the data. 36 midwifes were interviewed to obtain data.The results show that majority midwifes has cooperation with primary health care. Midwifeâs motivation was high and attitude was positive. Midwifeâs performance to non insurance and insurance patients was very high. There was moderate correlation (r=0,446) between cooperation (midwife with primary health care) and the performance to non insurance patients. There was very weak correlation (r=0,111) between cooperation (mindwife with doctor) and performance to insurance patients, and weak correlation (r=0,311) to non insurance patients. There was weak correlation (r=0,086) between motivation and performance to insurance patients, whereas correlation to non insurance was moderate (r=0,521). There was strong correlation (r=0,707) between attitude and performance to non insurance patient. The conclusion, attitude has most significant with performance in non insurance patient group.Â Keywords: antenatal care, attitude, cooperation, motivation, performance

ASSESSMENT OF COORDINATION BETWEEN UNITS IN HOSPITAL BY HIGH PERFORMANCE WORK PRACTICES Sari, Intan Permata; Wulandari, Ratna Dwi
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTThe survey about coordination in hospital showed that the coordinaton between units have low score including the lack of communication and problem solving between units. The objectives of this study is to describe coordination in hospital considered by high performance practices that consist of 5 items : selection for cross-functional teamwork, rewards for cross-functional teamwork, cross-functional teamwork conflict resolution, cross-functional meetings, and cross-functional boundary spanner. This research is descriptive study using cross sectional design. Samples or respondents are 16, selected using purposive sampling according to the units which their function and job still related with the medical service in the hospital. The result showed that there are a specific criteria to select their employee. The most responden said that education level is the most important criteria for the selection. There is a reward for the best employee those are trophy and some money given to the best employee and the best group of the months. There is conflict resolution through the meeting with the supervisor and director to discuss their problems. There is functional meeting that is weekly report, and there is boundary spanner to coordinated with the other unit if they have problems. This study conclude that coordination in hospital can complete four items of performance work practice, but aspect cross-functional meetings still not working properly. Therefore, it needs to be repaired because this meeting is important to discuss about development of the medical service in this hospital.Keywords :Coordination, high performance work practices, medical service

THE EFFECT OF APPLYING THE PRINCIPLES OF LEADERSHIP, EMPLOYEE INVOLVEMENT, AND CONTINUOUS IMPROVEMENT ON EMPLOYEE JOB SATISFACTION Prasanti, Aderia Putri; Damayanti, Nyoman Anita
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Job satisfaction rate of Rumah Sakit Mata Undaan Surabaya (RSMU)âs employees increasedfrom 76,92% to 78,92% in 2012-2013. Unfortunately, in 2014 this rate decreased to 74,91%. The target set by management is 80%. Therefore, job satisfaction rate of RSMUâs employees has not reached the target. The aim of this study is to analyze the influence of leadership, employee involvement, and continuous improvement principle implementationtowards the job satisfaction of RSMUâs employees. This study used observational method with cross sectional design. The data was obtained through questionnaire with simple random sampling involving 90 employees as the sample of the research. The next step is analyzing the data analytically by using logistic regression test univariate (Î±=0,05) to examine the influence of leadership, employee involvement, and continuous improvement principle implementation towards the employeeâs job satisfaction. The test result indicates that there are influences of two principles implementation towards the employeeâs job satisfaction. Those principles, on the one hand, are leadership (sig=0,002) and continuous improvement (sig=0,006). On the other hand, the implementation of employee involvement does not affect the job satisfaction.Keywords :Employee job satisfaction, leadership, employee involvement, continuous improvement

TRAINING NEED ASSESMENT AT INDIVIDUAL TASK OF MEDICAL RECORD STAFF Budiyanti, Helda; Damayanti, Nyoman Anita
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Â Â Â Â Â Â Â Â Â Â Â The increased number of complaint patient indicated performance gap of medical records officer. Training needs assessment was a systematically order of process to discover and identified the existence of a disparity performance caused by a lack of knowledge, attitude and skills in doing the work. Individual analysis identified a disparity between requirements of work to requirement an organization that owned by their respective employee. The purpose of this study was to develop a training needs medical records staff at Undaan Surabaya Eye Hospital,Â based on the training needs assessment through individual analysis.This was a descriptive study, subject of research were medical record officers who works in Undaan Surabaya Eye Hospital. More that 56,00% was included in good category knowledge. The most medical records officers has 88% excellent working attitude, skilled officers medical records in conducted technical work related duties 77.78% good category, and softkills as a whole into the category of a good 49,5%. This study concluded be taken from this study was the training needs of medical record staff in Undaan Eye Hospital Surabaya generally was training on knowledge and skill of management medical records.Â Keywords :individual analysis, medical record staff, training need assessment

FACTORS AFFECTING THEOBEDIENCE OFPRESCRIPTIONWRITING BASED ON FORMULARIUM Mahfudhoh, Siti; Rohmah, Thinni Nurul
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Based on data from January - April 2014 found that obedience of prescription writing based on formularium in Outpatient Installation of Islam Jemursari Hospital only amounted to 87.9%. The purpose of this study was to analyze the factors that affect the obedience of prescription writing based on formularium. This study was an observational analitic cross sectional study. Data analysis using Spearman correlation test (Î± = 0.05). Obedience of prescription writing based on formularium mostly in the category of obedience (37.8%). Spearman correlation test showed no correlation between the status of the location (p = 0.166), the legitimacy of authority figures (p = 0.841), and the status of an authority figure (p=0,549) with the obedience of prescription writing based on formularium (p = 0.166). There was a significant relationship between personal responsibility (p = 0.005), peer support (p = 0.007), and the proximity of authority figures (p = 0.002) with obedience of prescription writing based on formularium. The conclusion that can be drawn is appropriate prescribing formulary can be improved by providing incentives and sanctions of the pieces and there are electronic formulary list.Â Keywords: formulary, obedience, prescription

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