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Jurnal Teknobisnis
ISSN : 02165996     EISSN : -     DOI : -
Core Subject : Science,
Jurnal Teknobisnis (ISSN 0216-5996) adalah jurnal yang memuat hasil penelitian atau pemikiran yang setara dengan hasil penelitian di Bidang Manajemen Teknologi, khususnya Manajemen Industri, Manajemen Teknologi Informasi, Manajemen Teknologi Lingkungan, Manajemen Teknologi Transportasi, Manajemen Proyek, dan Manajemen Bisnis Maritim. Tujuan penerbitan jurnal ini adalah untuk mempublikasikan hasil-hasil penelitian para akademisi, peneliti, praktisi, dan mahasiswa kepada publik dalam rangka menumbuh kembangkan konsep manajemen, teknologi, dan bisnis.
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Articles 10 Documents
Search results for , issue "Vol 2, No 1 (2006): Jurnal TEKNOBISNIS" : 10 Documents clear
ANALISIS KUALITAS LAYANAN DAN KEPUASAN PELANGGAN DI BENGKEL TOYOTA-A2K Jimmy Irawan; Bobby Oedy P. Soepangkat; Sony Sunaryo
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1226.395 KB) | DOI: 10.12962/j24609463.v2i1.2816

Abstract

Toyota-A2K auto repair shop, which serves as the center of Toyota authorized after sales service has a mission to support the new cars selling activities by way of providing car treatment and repair services. The service quality within the auto repair shop is ought to be preserved so that the gaps between customers ' perception and expectation can be avoided. The lower the customers ' perception toward the sen•'ice quality than their expectation leads to the customers' dissatisfaction, which then resulted the decrease of customer retention within the overall business cycle. This research designed to measure the customers ' satisfaction level of service quality in Toyota-A2K auto repair shop all the way through five dimensions of service quality; that are tangibles, reliability, responsiveness, assurance, and empathy. The level of customers' satisfaction measured by way of analyzing gap score between customers ' perception and expectation within those five dimensions of service quality. 
PENERAPAN METODA SER VQUAL DALAM MENINGKATKAN KUALITAS PELAYANAN KIRIMAN EKSPRES DI PT BIROTIKA SEMESTA/DHL David N. Kaban; Bobby Oedy P. Soepangkat; Sony Sunaryo
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1141.899 KB) | DOI: 10.12962/j24609463.v2i1.2821

Abstract

PT Birotika Semesta/DHL is a courier express company which focuses on international shipment. Very tight competition in parcel delivery industry has forced DHL as a market leader to keep innovating and evaluating their services to the customers. A service that has to be delivered to the customers sometimes does not fulfill their expectation. The courier company itself sometimes has a different perception between services that they have delivered to the customers and customer's expectation of the courier services. This research was designed to measure the customer's satisfaction level using Servqual method Specifically, gap l, between management's perception and customer's expectation, and gap 5, gap between expectation and perception of the customers, were measured. Measurement was done through five dimensions of Servqual, which comprised tangiblity, reliability, responsiveness, assurance, and empathy. The result of this research showed that DHL 's customers could be classified into three clusters according to their level of satisfaction. These clusters comprised customers of whose satisfaction levels were: slightly below their expectation, slightly above their expectation, and far below their expectation. Gap 5 analysis on cluster 1 and 2 resulted in the biggest gap was reliability, and that on cluster 3, the biggest gap was responsiveness. Analysis Gap 1 on cluster 1 and 3 resulted in the biggest gap was responsiveness, and there is no gap on cluster 2. Our suggestion was to focus on responsiveness since this dimension has the biggest gap of all
APLIKASI BINARY INTEGER PROGRAMMING PADA PENYELESAIAN MASALAH LINE BALANCING Gogor Arif Handiwibowo; Abdullah Shahab
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1218.973 KB) | DOI: 10.12962/j24609463.v2i1.2812

Abstract

The proper assignment of work activities in a number of  workstations in a production line system influences heavily the success of the production process. This problem is hitherto solved by trial and error or using the heuristic method which naturally does not ensure an optimal solution. The method of Binary Integer Programming is here proposed to solve this problem, which will ultimately guarantee an optimal solution. Optimization is carried out by formulating mathematical model programming with an objective function compelled to achieve the minimum number of workstations. This optimization is performed under the constraints of interdependency between work activities, cycle time, activities time, demand, and productive time available. The model is then employed in the production of women slipper. Optimization carried out by suitable software is proven able to assign each work activity in a specific workstation with an optimal efficiency. Comparison with the current performance shows a substantial efficiency increase.
KARAKTERISTIK PENUMPANG DAN PERJALANAN PADA KA PENUMPANG EKONOMI DI WILAYAH GERBANGKERTOSUSILA Hitapriya Suprayitno; D. Irlambang D. Irlambang; Y.A. Pramono; A.G. Wibowo
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1239.012 KB) | DOI: 10.12962/j24609463.v2i1.2817

Abstract

Transportation system planning has to be regularly reviewed in order to meet the regional development. The transport user and their trip characteristics are very important parameters in transportation planning This paper presents both characteristics for Gerbangkerto susila economic class ' train. An interview survey was conducted to the passengers during the peak morning hour for all Gerbangkertosusila economic class trains for obtaining transport user and their trip characteristics. The results showed that the passengers comprised 67% male, 62% were of 21 — 40 years of age, 44% were senior high school graduates, and 33% were private sector employees. Based on the trip purpose, most of the passengers used the train for reaching their working base (41.2%). According to the embarkation base, about 8,6% of the passengers were coming from their residences. In addition, the destination of the passengers was mainly for returning home (34%). About 42.80% of the passengers were travelling 5 times a week. 
PROGRAMA MATEMATIS PENYELESAIAN MASALAH PROJECT CRASHING Irawati Irawati; Abdullah Shahab
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1140.762 KB) | DOI: 10.12962/j24609463.v2i1.2813

Abstract

The determination of project accomplishment time is tedious and time consuming. This problem is aggravated in a project with a plenty of activities exhibiting intricate interdependency among activities. The determination of project completion time, in general, is done manually using methods such as CPM or PERT. In case where the project is to be completed earlier than scheduled, the determination of activities, which are capable to be crashed, entails a new problem in a project management. A mathematical model is here proposed to solve the problem in a faster and a more accurate way. The solution could be obtained easier with the advantage of having the ability to specify optimally the activities that could be compressed to complete the project in a scheduled time with a minimum cost. The model is then applied in a project of ship maintenance with a procurement of normal and crash data time and cost. The solution of the model indicates which activities, and time requirement, could be compressed in order to complete the project in a scheduled time with a minimum cost. The model could be naturally applied to various projects.
ESTABLISHING MICROSOFT RESEARCH CENTRE IN INDONESIA: A ROAD PATH TOWARD EXPORTING INDONESIAN SOFTWARE Nurhajati Ma'mun; Wawan Dhewanto; Ronaldi Ronaldi; Kridanto Surendro; Basuki Sugiharto
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1189.903 KB) | DOI: 10.12962/j24609463.v2i1.2818

Abstract

Entering the 21st century, information and communication technolou (ICT) has become an un-separated part in daily human activities. ICT business has become the means in creating wealth and welfare for those commanding this technology. Indonesia with her abundance of people could have compete and create a mass of entrepreneurs in the ICT business. Lack of human development and other causes have brought Indonesia to become merely just user and buyer in the thriving business. The Government of Indonesia has long realized this and has made some efforts in closing the gap. President Yudhoyono 's visit the USA in 2005 has brought an early discussion whether Microsoft will open its research centre in Indonesia. The discussion arouse to a level that in the future Indonesia would able to export its software to the world market. There are steps to be taken and resources to be prepared. There are certain constrains for Indonesia to rise as the world software powerhouse in the future, including the ever changing environment of the software market, as some regard as maelstrom effect. This paper describes the steps should be taken to establish the Microsoft Research Centre in Indonesia and the link to make Indonesia as a world software exporter.
PENGAMBILAN KEPUTUSAN "MENGERJAKAN SENDIRI" ATAU "SUBKONTRAK" PADA PELAKSANAAN PROYEK DENGAN PENERAPAN MODEL MULTIKRITERIA Akhmad Mulyadi; Udisubakti Ciptomulyono
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1198.495 KB) | DOI: 10.12962/j24609463.v2i1.2814

Abstract

The Project Management and Service Department of PT Boma Bisma Indra (BBI-MPJ) encounters numerous civil works in building a Crude Palm Oil (CPO) Refinery Plant. A decision involving many factor has to be made between "in-house construction " or "subcontracting". A multiple criteria decision model involving Analytical Hierarchy Process (AHP) in conjunction with Utility Function was employed in this study to solve the problem of choosing the best alternative. This model was used to optimisefour objectives, i.e. maximizing Strategic Competitive Performance, Managerial Performance, Financial Performance and minimizing Risk. The results obtained indicated that all the civil works should be subcontracted. Civil works for Machinery Foundation was contracted to Subcontractor SA2, and Ancillary Building to Subcontractor SB2; while mechanical works Steel Structure and Platform (Threshing and Pressing Station), Steel.Structure and Platform Lot 7 and Steel Structure and Platform Lot 5 were contracted to Subcontractors M42, MBI, and MC2 respectively.
REBRANDING AIR MINUM DALAM KEMASAN AQUACUI Welin Kusuma; Maya Luciawati
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1221.712 KB) | DOI: 10.12962/j24609463.v2i1.2819

Abstract

PT Aneka Tirta Sukoindo is a bottled spring water producer which uses "Aquacui" trademark. This company was established on IS t January, 2003 and is located in Sukorejo-Pandaan. Recently, PTAneka Tirta Sukoindo has been indicted by PT Aqua Golden Mississippi, a pioneer company and a market leader in bottled spring water industry. The reason of the indictment was the use of the word "Aqua" in "Aquacui" brand. PT Aqua Golden Mississippi claims that Aquacui has duplicated the Aqua brand name. Because of this indictment, PT Aneka Tirta Sukoindo needed to be rebranded the Aquacui. Rebranding is a process in redefining and positioning a brand strateu, which may have several forms. The forms can be a change of the name or a change in imagery (visual symbols and packaging designs). Rebranding of Aquacui was prompted by a crisis from PT Aqua Golden Mississippi's indictment and an improvement strategy of Aquacui's product image in the market place. The results of the Aquacui's rebranding process was redefinition of the brand name, brand core, brand positioning, brand personality, brand culture, brand architecture, brand visual identity and brand communication strateu.
ANALISIS KEPUASAN NASABAH DENGAN METODA SER VQUAL GUNA MENINGKATKAN KUALITAS PELAYANAN PERBANKAN DI PT BANK XYZ Tbk. KANTOR CABANG KEDIRI Andjik Setyo Widodo; Bobby Oedy P. Soepangkat; Sony Sunaryo
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1375.925 KB) | DOI: 10.12962/j24609463.v2i1.2815

Abstract

Globalization and technological advancement and the resulting high market competitiveness is giving prominence to the issue of the quality of customer service in the service industry sector, leaving practitioners in the sector with no choice but to properly address the issue in order to be competitive. Consequently, assessing customer service quality in the financial service industry such as bank is vital in determining the standard expected of the industry. PT Bank XYZ (Persero) Tbk companie is no exception to this requirement. The purpose of this paper is to examine the level of service quality and customer satisfaction in bank.. The results of this investigation revealed that the service quality of PT Bank XYZ (Persero) Tbk branch of Kediri were unsatisfactory. The results also indicated that customers of bank companies rated. In terms of customer satisfaction, the result revealed that customers of PT Bank XYZ (Persero) Tbk branch of Kediri were not satisfied with the service of these banks. Implications and suggestions for further research are proposed. 
PENGARUH FAKTOR GEOGRAFIS, DEMOGRAFIS DAN PSIKOGRAFIS PADA PEMASARAN REALESTAT BERKONSEP MINIMALIS DI SURABAYA Sofia Hendrastuti; Christiono Utomo
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1309.15 KB) | DOI: 10.12962/j24609463.v2i1.2820

Abstract

In the beginning of 2005, property business in Surabaya went into a new decade by the emergence of the new set of trend in housing/real estate, which is often called as 'minimalist architecture'. Thosewho apply the system of multi-concepts, would have no difficulties in marketing their products. To those developed minimalist architectures showed that developers chose the system of single-concept could not fulfill their targets of marketing. Thus we could consider this as an indicator of certain formula, that is: what kind of factors that would be considered by customers-to-be before buying 'minimalist-housing'? and how was the character of those costumers- to-be in its relations with geographic, demographic, and psychographic aspects?. The sampling techniques used "random sampling', which was applied to half part of "minimalist-concepts-housing" using the system of single-concept customers in Surabaya, as the population. Data was analysis using "exploratory factor analysis '. Comparison between variables was tested using t-test, Mann maitney, Anova, and Kruskall Wallis techniques. This research resulted in there were 4 factors which would be taken into consideration by the customers-to-be in buying minimalis-concepts-housing'. These factors were: material, design, model and color. It was also found out that those costumers-to-be in Surabaya, had different characters according togeographic, demographic and psychographic aspects.

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