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Jurnal Teknobisnis
ISSN : 02165996     EISSN : -     DOI : -
Core Subject : Science,
Jurnal Teknobisnis (ISSN 0216-5996) adalah jurnal yang memuat hasil penelitian atau pemikiran yang setara dengan hasil penelitian di Bidang Manajemen Teknologi, khususnya Manajemen Industri, Manajemen Teknologi Informasi, Manajemen Teknologi Lingkungan, Manajemen Teknologi Transportasi, Manajemen Proyek, dan Manajemen Bisnis Maritim. Tujuan penerbitan jurnal ini adalah untuk mempublikasikan hasil-hasil penelitian para akademisi, peneliti, praktisi, dan mahasiswa kepada publik dalam rangka menumbuh kembangkan konsep manajemen, teknologi, dan bisnis.
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Articles 10 Documents
Search results for , issue "Vol 7, No 1 (2012): Jurnal TEKNOBISNIS" : 10 Documents clear
INVESTMENT RISK IDENTIFICATION FOR THREE STARS HOTEL IN BALI I Gusti Agung Adnyana Putera; Wayan Sri Kristinayanti; I Nyoman Norken
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3451.002 KB) | DOI: 10.12962/j24609463.v7i1.2424

Abstract

The three stars hotel occupation in Bali is unpredictable compared to other luxury hotels. However the average length of stay at the hotel of this level is higher than the other five-star hotel. Both types provide opportunities and risk to investor, thus, that investor need to conduct broad examination before do some investment, especially to identify risk factors for investment. This paper presents comprehensive risk factors of investing in three star hotels in Bali. Data obtained from structured interview to the tourist of the various levels of tourism management in Bali. The data ware processed using a descriptive qualitative into three major groups namely the major risk, unacceptable risk, and undesirable risk. The results of this study indicate that there ware 40 types of investment risk on a three-star hotel in Bali. Amongst the 40 types of these risk, only 25% was acceptable risk and negligible risk, while the rest categorized major risk. Between the major risk, 50% was unacceptable risk and the remaining 25% was an undesirable risk. Unacceptable risk were classified into risk occurs more often in pre-design activities which mainly related to marketing activity, even as the dominant risk was the environmental problem, especially with the traditional village-awing awing (local village regulations). Risks a classified as undesirable risk were more common in the activities during the operation of hotels, which are generally triggered from the human risk.
THE EFFECT OF SERVICE QUALITY FOR CUSTOMER SATISFACTION TO CREATE SUSTAINABLE GROWING COMPANIES David Sukardi Kodrat
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (5252.414 KB) | DOI: 10.12962/j24609463.v7i1.2429

Abstract

The purpose of this study is to determine the effect of service quality on customer satisfaction to create a sustainable growth enterprise. The issue of the research is based on an interesting event in the airline industry, which experienced an increase in passengers. Yet, there is different situation in the company who sold tickets for this airline industry. Population of the study was customers of PT. Java Holiday Tour and Travel Service. Simple Random sampling method has been applied. It was obtained a sample of 240 respondents. The result showed, the value of the determination coefficient (R2) of 0.761 which means that the independent variables (tangible, reliability, responsiveness, assurance, and empathy) had significant effect of consumer satisfaction (Y) 76.1 percent. The variable quality of service attributes into customer preferences ware responsiveness (0,102), empathy (0,098), reliability (0.095), tangible (0.073) and assurance (0.063). New customers will pay more attention to tangible attributes. On the other hand, the old customer in the A segment will require a higher empathy attribute rather than customer in segment below it.
TIME PETRI NET METHOD APPLICATION TO MINIMIZE INVESTMENT COST OF BATCH PROCESS BASED PLANT DEVELOPMENT Jaka Lelana; Bobby O.P. Soepangkat
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2183.366 KB) | DOI: 10.12962/j24609463.v7i1.2425

Abstract

Companies’ effort to reduce all cost including the production cost has become important due to increasing competition in the chemical industry today. One of the efforts is to decrease the investment cost of plant development in order to increase the return of investment. The amount of equipment minimization will also reduce the investment cost. Timed Petri nets method has been adopted in this study to minimize investment cost for batch process in PT ENG. The first step was to examine the utilization rate of equipment on an existing process. The second, was to add some equipment in the existing process, it was also examine the utilization and production capacity result. The first and second step has analysed by using time Petri nets. The final step was to conduct feasibility study by calculating the cost investment, payback period and return on investment. Plant development by TPN method has doubled production capacity, whereas the requirement of investment cost for development was US $ 831,881 or 21.1% of the investment cost prior to development. It was found that payback period (PBP) was 1.99 years or 54.37% faster and return on investment (ROI) was 50.4% or 2.02 times higher than the existing multiplication development method.
CUSTOMER LOYALITY ANALYSIS AND BUSINESS PROCESS IMPROVEMENT USING RETURN ON QUALITY METHOD IN INSURANCE COMPANY Moses L. Singgih
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2975.443 KB) | DOI: 10.12962/j24609463.v7i1.2430

Abstract

The competition in the insurance business today occurs as a result of technological advances, deregulation and the changing needs of the market. Thus the future business environment will be very competitive to acquire market share. The company management needs to be critical for factors such as retention, is a parameter to determine the level of satisfaction and a high level of loyalty to a product / service. Therefore, based on the theory, the researchers want to know the level of satisfaction and loyalty of these insurance companies. Return on Quality method has been applied to measure retention rate resulting from quality improvement programs, market share and loyalty. The proposed improvements program are include making the database of agents field agents coaching and competent recruitment agents. As a ROQ calculation result, showed that the program was feasible, yet it was not sensitive to interest rates.
PARAMETRIC COST ESTIMATION USING ACTIVITY BASED COSTING FOR PRISMATIC PRODUCT MACHINING Indah Widiastuti; Subagyo Subagyo; Janu Pardadi
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2329.562 KB) | DOI: 10.12962/j24609463.v7i1.2421

Abstract

The study is focuses on a parametric cost model to estimate cost at the early stages of prismatic product development by machining process. The initial phase of model development begins with the determination of cost based on Activity-based costing (ABC) method of trough the overhead cost allocation of some product variants. All the resources required in the machining process are grouped into cost centers similar rates in order to determine the cost center (cost center rate). The Resources are derived from financial statements based on costs incurred during the period of time. Cost activity is calculated based on the amount of consumption and tariff cost centers required of each activity. Main activity the machining process, which develop a cost model with its parameters is the cost driver activity (activity cost driver) concerning on the amount of production and batch sizes. Mathematical equation based feature dimension has been created to determine machining process time as one of  the parameters of the model, create a. Feature were classified into 4 (four) groups of slots / pockets, holes, drills and chamfer. They are used as input variables to calculate the machining time. Thus, input parameters into the cost equation are the available information at the design stage, namely: the number of tools, product weight, dimensions (size) and the type of product features.
CUSTOMER ASSESSMENT METHOD AND DIMENSIONS OF SERVICE QUALITY TO INFLUENTIAL REVENUE GROWTH (Case studies in Industrial Services Company) J.E. Sutanto
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2816.788 KB) | DOI: 10.12962/j24609463.v7i1.2426

Abstract

Quality of service is a very complex discussion due to intangible substance or. The study was focused on the service industry companies in several Indonesia big cities. While the sample of service industry ware selected base on directorate of Large and Medium Companies. The survey conduct base on consumer needs and consumer wants, each service provide should have ability to determine those things trough market research. On services management, the role of human resources is more prominent and more decisive due to “moment of truth” importance. Quality of services is determined by the quality of the internal management especially for contact personnel. Therefore, internal factors are very dominant compared to external factors, thus, in Services Company, promotion has become important and effective to define consumer satisfaction, because consumer may determine organization development as well. Gross domestic product in the service sector has significant growth until year 2010, so the role managers should have attention to the developments and new challenges, such as new discoveries in technology, changes in society, economic of scale, economic environment, and the presence of international trade.
MANAGEMENT COMPETENCY RELATIONSHIP TO THE ENTERPRISE PERFORMANCE WITH VARIABLE OF INTERVENING EFFECTIVITY PROJECT TEAM Zeplin Jiwa Husada Tarigan
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2349.564 KB) | DOI: 10.12962/j24609463.v7i1.2422

Abstract

Change management system is influenced by the company management competency. because, management determines change through the workings procedures and organization structure. Management competency of companies has positive consequence to effectively project team. The management expertise has ability to decide the people who have talent in order to involve on the project. Project team was formed when a change management system in the form of project. Thus, effectiveness of the project team key user influence on improvement of company performance. Whereas based on a survey by distributing questionnaires and interviews of 42 SMEs (Small and Medium Enterprises) and analyzed with SEM (Structural Equation Modeling) it was found that a positive relationship management competency to change management system. On contrast, it has negative influence between management competence and effectively Project Team. Change management system also affect the effectively project team. Furthermore, enterprise performance was determined by change management system, while effectively project team had no effect at the company as a research object.
THE EFFECT OF SERVICE QUALITY, CORPORATE IMAGE, CUSTOMER SATISFACTION AND SWITCHING BARRIER ON CUSTOMER LOYALTY (The Insurance Company Case Study) Muhammad Okidarsyah
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2132.641 KB) | DOI: 10.12962/j24609463.v7i1.2427

Abstract

The modern competitive industry today, loyal customer is one of the important issues for company to survive. They have to maintain a loyal customer due to increasingly cost of acquiring new customer; moreover there is a positive relationship between customer loyalty and company profits. In order to create customer loyalty, the company needs to consider about the factor influence loyalty. The aim of the study was to examine of those factors are influence customer loyalty in insurance industry. The research uses Structural Equation Modeling (SEM), data are obtained from customer XYZ Jember and Banyuwangi branch office that have been a customer of at least 1 (one) year. From the analysis of customer loyalty, it is significantly influenced by the quality of service and customer satisfaction. In addition it also concluded customer satisfaction also significantly affect the company’s Image and switching barrier.
THE INSTITUTIONAL MODEL OF PALM DOWNSTREAM INDUSTRY DEVELOPMENT Suharjito Suharjito; Marimin Marimin
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4779.42 KB) | DOI: 10.12962/j24609463.v7i1.2423

Abstract

Abstract The palm oil industry is one of the leading sector in Indonesia and its contribution to national non-oil export is significantly large. Indonesia palm oil industry has also increased together with world demand for palm oil enhancement. The average growth rate of plantation area is 15% or equal to 200,000 hectare per year. Meanwhile, the palm production in Indonesia has reach 17 million tons in 2005 or increased 63.7% compare with year 2003 was 10.4 million tons only. The growth of downstream industries are not as fast as growth of palm oil industry itself, as a result the palm oil selling price is low and there is no added value from the downstream industry. The purpose of this study is to formulate a model of institutional development of downstream palm oil industry which appropriate based on various criteria and assessment of expert opinion. MPE method has been applied for this study in order to choose the most appropriate downstream industry in Indonesia. Then, the ISM method is also been used to formulate institutional models of efficient downstream palm oil industry. Finally, the AHP method has been adopted as well in order to select the development strategy of downstream palm oil agro-industry. The result of this study is the institutional element downstream palm oil industry has significantly affluence the development of oil palm industry as well as development strategy of Indonesia’s palm oil downstream industry.
STUDY ON ENVIRONMENTAL COSTS: AN APPROACH TO ENVIRONMENTAL MANAGEMENT ACCOUNTING (EMA) Sihar Tigor Benjamin Tambunan
Jurnal Teknobisnis Vol 7, No 1 (2012): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1768.882 KB) | DOI: 10.12962/j24609463.v7i1.2428

Abstract

Regarding to environmental management accounting context, here in after referred to as EMA (Environmental Management Accounting), waste is the part of the production output. It has to absorb various types of costs (direct or indirect) such as a real product. The condition also well explained in a statement that the environmental costs of a production system is actually larger than is conventionally estimated by several companies over the years, that is identical to the cost of environmental costs incurred by the company to remove waste from the production system. The use of diagrams Material & Energy Flow Accounting (MEFA) is recommended in this EMA approach to simplify the process of tracking the flow of environmental costs in each production process. Assuming that there is no conditions of 100% efficiency in a production system, the presence of waste production is an inefficient symptom that will occur yet may be minimized.

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