Article Per Year (5 Year)
p-Index From 2019 - 2024
0
P-Index
This Author published in this journals
All Journal Jurnal Analisis Bisnis Ekonomi
Muriko, Nofriadi Muriko
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT ASTRA INTERNATIONAL, Tbk Fajarwati, Fajarwati; Muriko, Nofriadi Muriko
Jurnal Analisis Bisnis Ekonomi Vol 2 No 2 (2004): Volume 2, Nomor 2, Oktober 2004
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (504.065 KB)

Abstract

Service quality is a final result of comparison beween service hoped by the costumers with their perseption to actual service performance. This research examines the influence of tangible, reability, responsiveness, assurance, and emphaty variables to costumer satisfaction of PT ASTRA INTERNATIONAL at Magelang Street km 7.2 Yogyakarta. The result of this research show that those five service quality variables: tangible, reability, responsiveness, assurance, and emphaty, had influence to customer satisfaction. Partially variables that significantly have influence om costumer satisfaction are tangible, reability, responsiveness, assurance, and emphaty, where reability did not have influence significanly on costumers satisfaction. From those five service quality variables, he most dominant variable on costumers satisfaction is responsiveness variable.
Co-Authors Fajarwati Fajarwati, Fajarwati