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All Journal Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics
Aris Aris
STMIK Raharja
Computer Science & IT Control & Systems Engineering

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APLIKASI PELAYANAN PENGADUAN MAINTENANCE DIVISI TEKNIK BERBASIS ANDROID PADA PERGURUAN TINGGI RAHARJA Aris Aris; Maryanih Maryanih; Syinthia Ricka Arrianti
Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Vol 5 No 1 (2019): JOURNAL CERITA
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (438.358 KB) | DOI: 10.33050/cerita.v5i1.230

Abstract

Development of Service System for engineering section in the form of Application Maintenance Request System, which is used to improve services only to management, namely staf. Customer satisfaction is a specific evaluation of the overall services provided by the engineering department. so that the satisfaction of service users in the engineering division can only be judged based on the experience that has been experienced during the service delivery process. Customer satisfaction, especially in the area of maintenance services, is a must so that the service is developed more broadly for lecturers and students. With the development of an application system maintenance requests from websites are changed to mobile, that is based on Android which can make it easier for users to make complaints with Android-based smartphones, so it is very helpful for the engineering section to accommodate all user complaints. This Android-based Maintenance Request application can report quickly any maintenance requests that come from the user to the engineering officer, so that it gets a more effective and efficient response in measuring the level of time during maintenance.
APLIKASI PROGRAM QUALITY CONTROL BARANG UNTUK MENUNJANG PELAPORAN PADA BAGIAN TEKNIK PERGURUAN TINGGI RAHARJA Aris Aris; Tiya Puspita Firdaus; Neha Nurseha
Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Vol 4 No 2 (2018): JOURNAL CERITA
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1244.096 KB) | DOI: 10.33050/cerita.v4i2.639

Abstract

Data processing system of Higher Education Raharja needs the best and integrated to facilitate decision making and create good service standard. Especially if the data is related to Control and Quality. Data and information easily accessible to support the performance of each section. As in theEngineering section, In data processing Engineering section still can not provide the best service to meet the strategic information needs required to support reporting on the management of Higher Education Raharja. It takes a long time to generate information data items as required, this happens because it has not been integrated with the management and information processing can not be effective and efficient, With the design method using UML, as well as making the application program using PHP programming language website based .So can help in reporting data goods engineering section for management that can improve the performance of engineering section for Higher Education Raharja so as to provide good and faster service.
Co-Authors Maryanih Maryanih Neha Nurseha Syinthia Ricka Arrianti Tiya Puspita Firdaus