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All Journal BISECER (Business Economic Entrepreneurship) EduYustisia Jurnal Edukasi Hukum
Yuliani, Lisa
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : BISECER (Business Economic Entrepreneurship)

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STRATEGI PENINGKATAN KUALITAS PELAYANAN PUBLIK KOTA MAGELANG BERBASIS SMART CITY yuliani, lisa; woyanti, nenik
BISECER (Business Economic Entrepreneurship) Vol 7, No 2 (2024): Juli 2024
Publisher : Universitas Darul Ulum Islamic Centre Sudirman GUPPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61689/bisecer.v7i2.551

Abstract

Smart city Magelang City aims to provide services for the community effectively and efficiently. However, in its implementation, it experienced problems related to public services and community participation. The purpose of this study is to find out the solutions, innovations of the Magelang City government in public services, and E-community participation. This research applies a qualitative descriptive analysis approach. Primary data are obtained from competent experts from the Communication, Information and Statistics Service. Secondary data is obtained from DataGo and the Central Statistics Agency (BPS).The results of the study show the innovation of the Communication, Informatics, and Statistics Office of Magelang City to created Magelang Cerdas application that can facilitate the community in providing public services and free wifi services. The solution to the problem is to socialize to the community in smart city-based public services and make people technologically literate. The strategy recommendations are to strengthen cooperation between OPD, encourage people to participate in smart city-based public service policies, optimize the response of community aspirations and expand socialization of policies by means of social media, electronic media and direct socialization.  Keywords: Smart City, Public, Technology, Government agencies
Co-Authors Hamdan, M Madiasa Ablisar Mahmud Mulyadi Nenik Woyanti