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Oktariyanda, Trenda Aktiva
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ANALISIS INOVASI LAYANAN BERBASIS WEBSITE SIPENTOLMANIS (SISTEM PELAYANAN TERPADU ONLINE KECAMATAN JETIS) DI KABUPATEN MOJOKERTO Arthamevia, Valencya; Oktariyanda, Trenda Aktiva
Publika Vol 11 No 4 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2351-2364

Abstract

The urgency of public service quality in Indonesia is increasing and has become the main focus for improvement. The innovation of SIPENTOLMANIS (Sistem Pelayanan Terpadu Online Kecamatan Jetis) website-based services was created by Jetis District to bring services closer for community by facilitating online administrative processes without visit the district office. However, a problem was found regarding the widespread lack of awareness among the community about the existence of SIPENTOLMANIS innovation. As a result, people often experience confusion when trying to request services because they are unaware of the new procedures for the online service. Therefore, this study aims to analyze and describe the implementation of the website-based service innovation SIPENTOLMANIS (Sistem Pelayanan Terpadu Online Kecamatan Jetis) in Mojokerto Regency. The research used a descriptive research with a qualitative approach. The research focused on the theory of public sector innovation attributes by Halvorsen (2005) consisting of four indicators: technology procurement, technology development, bureaucracy and organizational reform, and new policies. Data collection techniques included observation, interviews, and documentation. The result of technology procurement indicator showed the implementation of the website as an integrated online service medium. Technology development indicator demonstrated the utilization of hardware and software technologies in every service process. Bureaucracy and organizational reform indicator indicated an improvement service transparency through innovations involving collaboration with village institutions, SMKN 1 Jetis, also Mojokerto District Communication and Information Office. New policies indicator highlighted the policy implementation of using the online service SIPENTOLMANIS as a change from the previous manual service method. Urgensi kualitas pelayanan publik di Indonesia semakin meningkat dan menjadi fokus utama dalam upaya perbaikan. Inovasi layanan berbasis website SIPENTOLMANIS (Sistem Pelayanan Terpadu Online Kecamatan Jetis) diciptakan oleh Kecamatan Jetis sebagai upaya untuk mendekatkan pelayanan kepada masyarakat melalui kemudahan proses pengurusan administrasi secara online tanpa harus datang ke kantor kecamatan. Namun, ditemukan permasalahan terkait masih banyaknya masyarakat yang belum mengetahui adanya inovasi SIPENTOLMANIS. Akibatnya masyarakat sering mengalami kebingungan saat hendak mengajukan permohonan layanan karena tidak mengetahui bagaimana prosedur baru dari pelayanan online tersebut. Maka dari itu, penelitian ini bertujuan untuk menganalisis dan mendeskripsikan pelaksanaan inovasi layanan berbasis website SIPENTOLMANIS (Sistem Pelayanan Terpadu Online Kecamatan Jetis) di Kabupaten Mojokerto. Jenis penelitian yang digunakan adalah penelitian deskriptif dengan pendekatan kualitatif. Fokus penelitian menggunakan teori atribut inovasi sektor publik oleh Halvorsen (2005) mencakup empat indikator meliputi, technology procurement, technology development, bureaucracy and organizational reform, dan new policies. Teknik pengumpulan data melalui metode observasi, wawancara, dan dokumentasi. Hasil penelitian pada indikator technology procurement menunjukkan adanya pengadaan website sebagai media pelayanan tepadu online. Indikator technology development, menunjukkan adanya penerapan teknologi hardware dan software dalam setiap proses pelayanan. Indikator bureaucracy and organizational reform, menunjukkan adanya peningkatan transparansi pelayanan melalui inovasi yang turut melibatkan kerja sama dengan perangkat desa, SMKN 1 Jetis dan Diskominfo Kabupaten Mojokerto. Indikator new policies menunjukkan berlakunya kebijakan untuk menggunakan pelayanan online SIPENTOLMANIS sebagai perubahan dari metode pelayanan manual sebelumnya.
EFEKTIVITAS SISTEM PELAYANAN ADMINISTRASI KEPENDUDUKAN LANGSUNG JADI SECARA ELEKTRONIK (E-PAK LADI) DI DESA CANGKRINGMALANG KECAMATAN BEJI KABUPATEN PASURUAN Yunita, Alya Rahma; Oktariyanda, Trenda Aktiva
Publika Vol 12 No 1 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n1.p33-48

Abstract

KUALITAS PELAYANAN PUBLIK BIDANG ADMINISTRASI KEPENDUDUKAN DI KANTOR KELURAHAN MANYAR SABARANGAN, KECAMATAN MULYOREJO, KOTA SURABAYA Pristikawati, Vira; Oktariyanda, Trenda Aktiva
Publika Vol 12 No 1 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n1.p49-62

Abstract

INOVASI PELAYANAN SAHAJA PRIMA DISPENDUKCAPIL KABUPATEN KEDIRI (Studi di Rumah Sakit Toeloengredjo Pare) Ramadani, Elisa Putri; Oktariyanda, Trenda Aktiva
Publika Vol 12 No 1 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n1.p252-267

Abstract

Administrasi kependudukan merupakan salah satu bentuk pelayanan publik yang sangat penting karena menyangkut hak-hak sipil dalam mendapatkan pengakuan status secara hukum, identitas warga negara dan lain sebagainya. Pelayanan administrasi kependudukan ini diselenggarakan untuk memenuhi hak dan kebutuhan dasar masyarakat. Adanya permasalahan yang terjadi di masyarakat Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kediri menghadirkan inovasi Sahaja Prima sebagai suatu solusi. Sahaja Prima Sahaja Prima merupakan suatu terobosan Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kediri bertujuan untuk meningkatkan kualitas pelayanan kepada masyarakat Kabupaten Kediri terutama pada penerbitan Akta Kelahiran, Kartu Identitas Anak dan Kartu Keluarga sehingga masyarakat Kabupaten Kediri tidak perlu datang secara langsung ke Kantor Dinas Kependudukan dan Pencatatan Sipil. Penelitian ini menggunakan metode penelitian deskriptif kualitatif. Adapun fokus penelitian menggunakan teori inovasi faktor proses pembentukan inovasi yang dikemukakan oleh Arundel et al. 2019. Sedangkan teknik analisis data menggunakan teknik analisis data menurut Miles dan Huberman yaitu data collection, data reduction, data display, conclusion drawing/verification. Hasil dari penelitian ini menunjukan bahwa adanya Inovasi Sahaja Prima ini sudah berjalan dengan baik. Dengan menggunakan aplikais Sahaja Prima ini waktu penerbitan dokumen administrasi kependudukan khususnya Akta Kelahiran, Kartu Keluarga dan Kartu Identitas anak menjadi lebih cepat dan praktis sehingga dengan adanya aplikasi Sahaja Prima ini masyarakat sangat terbantu dalam proses mengurus dokumen administrasi kependudukan pasca melahirkan. Citizenship administration is an essential form of public service because it involves civil rights in obtaining legal status recognition, citizen identity and so on. This citizenship administration service is provided to fulfill the basic rights and needs of the community. Due to problems existed in the community, The Kediri Regency Population and Civil Registration Service presents the Sahaja Prima innovation as a solution. Sahaja Prima Sahaja Prima is a breakthrough for the Population and Civil Registration Service of Kediri Regency which aims to improve the quality of services to the people of Kediri Regency, especially in the issuance of Birth Certificates, Child Identity Cards and Family Cards, this make the citizens of Kediri Regency do not need to come directly to the Population and Civil Registration Service Office. This research used a qualitative descriptive research method, The research focused on the innovation theory of innovation formation process factors proposed by Arundel et al. 2019. Data analysis techniques according to Miles and Huberman was used in this research, including data collection, data reduction, data display, conclusion drawing/verification. The results of this research show that the Sahaja Prima Innovation is running well. By using the Sahaja Prima application, the time for issuing citizenship administration documents, especially Birth Certificates, Family Cards and children's Identity Cards, becomes faster and more practical so that with the Sahaja Prima application, people are greatly helped in the process of processing post-natal population administration documents.
EFEKTIVITAS PELAKSANAAN PELAYANAN RESPONSE TIME 7 MENIT LAYANAN PEMADAMAN KEBAKARAN GRATIS (ROTI 7 LAPIS) PADA DINAS PEMADAM KEBAKARAN DAN PENYELAMATAN KOTA SURABAYA Kusumawardani, Rizky Pratama Niluh; Oktariyanda, Trenda Aktiva
Publika Vol 12 No 1 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n1.p222-236

Abstract

Pelayanan Response Time 7 Menit Layanan Pemadaman Gratis (Roti 7 Lapis) pada Dinas Pemadam Kebakaran dan Penyelamatan Kota Surabaya merupakan percepatan response time petugas pemadam terhitung setelah menerima laporan dari Command Center 112 sampai ke lokasi kebakaran dalam upaya meminimalisir korban dan kerugian materi melalui ditetapkannya response time 7 menit. Penelitian ini bertujuan mendeskripsikan efektivitas layanan Roti 7 Lapis pada Dinas Pemadam Kebakaran dan Penyelamatan Kota Surabaya. Jenis penelitian menggunakan penelitian deskriptif dengan pendekatan kualitatif. Pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi kemudian dianalisis melalui reduksi data, penyajian data, dan verifikasi data. Fokus penelitian ini yaitu teori efektivitas dari Duncan dalam Steers (2012) meliputi: pencapaian tujuan, integrasi dan adaptasi. Hasil penelitian menunjukan efektivitas layanan Roti 7 Lapis cukup efektif. Indikator pencapaian tujuan sudah cukup efektif, target response time 7 menit dapat tercapai dan kegiatan evaluasi sudah dijalankan berkala. Tetapi untuk kurun waktu terdapat masyarakat yang mengubungi nomor telepon darurat Command Center 112 beberapa kali baru terhubung. Pada indikator integrasi, keterlibatan stakeholder sudah optimal. Namun untuk sosialisasi dan pelaksanaan serta penyebarluasan prosedur terdapat kekurangan dan hambatan sehingga diperlukan peningkatan. Untuk adaptasi, peningkatan kemampuan personil pemadam sudah optimal. Sementara untuk ketersediaan sarana prasarana diperlukan peningkatan jumlah pos pemadam kebakaran. 7 Minutes Response Time Free Fighting Service (Roti 7 Lapis) at the Surabaya City Fire and Rescue Service is an accelerated response time for firefighters starting after receiving a report from Command Center 112 to the location of the fire in an effort to minimize casualties and material losses by determining response time 7 minutes. This research aims to describe the effectiveness of the Roti 7 Lapis at the Surabaya City Fire and Rescue Service. This type of research uses descriptive research with a qualitative approach. Data collection was carried out through observation, interviews and documentation and then analyzed through data reduction, data presentation and data verification. The focus of this research is Duncan's theory of effectiveness in Steers (2012) including: goal achievement, integration and adaptation. The research results show that the effectiveness of the Roti 7 Lapis is quite effective. Indicators of goal achievement are quite effective, the target response time of 7 minutes can be achieved and evaluation activities have been carried out periodically. However, for a period of time there were people who called the emergency telephone number Command Center 112 several times before they were connected. In the integration indicator, stakeholder involvement is optimal. However, there are deficiencies and obstacles in the socialization and implementation and dissemination of procedures, so improvements are needed. For adaptation, increasing the capabilities of fire personnel is optimal. Meanwhile, to ensure the availability of infrastructure, it is necessary to increase the number of fire stations.
INOVASI LAYANAN WARGA DI BALAI RW SEBAGAI UPAYA PENINGKATAN KESADARAN ADMINISTRASI KEPENDUDUKAN OLEH PEMERINTAH KOTA SURABAYA Lutfiah, Sunisfatul; Oktariyanda, Trenda Aktiva
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p349-364

Abstract

Public Services are activities or a series of activities that aim to meet community needs in accordance with statutory regulations. The government as a state servant as well as a public servant has the responsibility to carry out reforms and improve the quality of services so that they are in line with what is expected by the people who receive the services. One of the innovations launched by the Surabaya City Government is the Citizen Love Service innovation at the RW Hall. This research uses descriptive research methods with a qualitative approach. The focus of this research is indicators of Innovation Success Attributes according to Bugge et al., (2018). The subjects of this research were determined using a purposive sampling technique. The data collection techniques used were interviews, observation and documentation. Data analysis was carried out by collecting data, reducing data, presenting data, and drawing conclusions. The results of this research show that the presence of Community Care Service Innovation as an effort to increase awareness of population administration can be seen that overall it has gone well but is not yet optimal. Dear Citizen Service as proof that the Surabaya City Government always supports the creation of innovation to improve services, it is proven that the Surabaya City Government received an award from the Ministry of Home Affairs (Kemendagri) in the 'Very Innovative City' category in 2023. Although there are several obstacles faced in the form of limited human resources and lack of supporting facilities such as bathrooms and prayer rooms. The suggestion put forward by the researchers is that it is necessary to carry out maximum socialization for each resident so that the innovation of the Dear Citizens service at the RW Hall can be known to the wider community.
KOMPLEKSITAS PENERAPAN APLIKASI IDENTITAS KEPENDUDUKAN DIGITAL (IKD) DALAM RANGKA PENCATATAN IDENTITAS KEPENDUDUKAN DI KABUPATEN NGANJUK Nafiah, Nurin; Oktariyanda, Trenda Aktiva
Publika Article: In Press
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p705-714

Abstract

The implementation of E-government can influence the sustainability of services for the future. The Director General of the Population and Civil Registration Service of the Ministry of Home Affairs created the IKD application as a form of transforming physical KTPs into digital KTPs to make it easier for people to provide digital public services and prevent data leaks. In implementing the IKD application, complexities are still found, such as a lack of public understanding regarding IKD, network systems that often have errors in the IKD application, and limited smartphones in one Family Card (KK). This research aims to describe the implementation of the IKD application in Nganjuk Regency. This research focuses on the theory of E-government innovation by Choi and Chandler (2020), namely the background to the occurrence of E-government innovation, the introduction of E-government which consists of 2 indicators, namely preliminary structure and preliminary behavior, E-government implementation factors. This research uses a descriptive method with a qualitative approach. Data analysis techniques using data collection, data reduction, data presentation, and drawing conclusions. The results of the research show that in the implementation of the IKD application there are still problems such as there are still many people in Nganjuk district who are still not familiar with technology, apart from that there are still people who do not know about IKD innovation because the socialization carried out by the Nganjuk Regency Population and Civil Registry Office is not evenly distributed, and the IKD innovation system is still frequent. errors that can hinder the development of IKD innovation. This IKD innovation is not effective if it is operated on elderly people and people with disabilities who cannot make good use of this IKD application. This research suggests improvements to the IKD application system which often has errors and increasing outreach to the community.
POSYANDU STUNTING DI PUSKESMAS NGAGEL REJO: SEBUAH STUDI EVALUASI PROGRAM DI DALAM PENGURANGAN ANGKA PREVALENSI STUNTING Permatasari, Rachmadita Evi; Oktariyanda, Trenda Aktiva
Publika Article: In Press
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Stunting is a chronic nutritional problem caused by a lack of nutritional intake, especially during the first 1000 days when a baby is born, resulting in impaired growth in children. Many toddlers in Ngagel Village tend to lose weight, this is due to congenital diseases and lack of nutrition in toddlers. This condition is thought to be due to the low economic condition of the parents of toddlers due to the current economic uncertainty. Based on the problems and conditions experienced in the Wonokromo area, the Ngagel Rejo Community Health Center created an innovation which became a superior program, namely: Posyandu Stunting with the aim of reducing the prevalence rate of stunting in Ngagel Village. This type of research is qualitative research with a descriptive analytical approach that refers to the program evaluation model. The analysis technique used uses content analysis and discourse analysis. Data collection was carried out using observation, interviews and documentation techniques. The research findings show that (1) the Ngagel Rejo Community Health Center does not have a long-term plan related to Posyandu Stunting that has been formulated, (2) the Ngagel Rejo Community Health Center has carried out all activities related to efforts to reduce stunting in toddlers in Ngagel Village, (3) There are differences in toddler data stunting from the Ngagel Rejo Community Health Center and the Surabaya City Health Service. The author's recommendations that can be used as input from the results of this research are (1) To achieve zero growth stunting, the Ngagel Rejo Health Center needs a long-term plan related to Stunting Posyandu, (2) So that there are no differences in data from the Ngagel Rejo Health Center and the Health Service, it is important to provide an application or website that contains accurate stunting data.
Co-Authors Adhima, Naila Fauza Agustiningsih, Diana Sari Akbar, Baharudin Arthamevia, Valencya Audinalupita, Amalia Dewi Permatasari, Dewi Dian Novita Sari, Dian Novita Ishlahah, Fitriatul Kusumawardani, Rizky Pratama Niluh Lutfiah, Sunisfatul Marthalina, Grecia Lusiana Nafiah, Nurin Ningrum, Dwi Kurnia Permatasari, Rachmadita Evi Pristikawati, Vira Ramadani, Elisa Putri Septianingrum, Diyenik Eka Sholicha, Irsy Kharimatus Sholihah, Khofifatus Sintania, Jihan Susilowati, Naomi Yunita, Alya Rahma