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All Journal Care : Jurnal Ilmiah Ilmu Kesehatan JPP Jurnal Kesehatan Poltekkes Palembang JURNAL ILMIAH OBSGIN : Jurnal Ilmiah Ilmu Kebidanan & Kandungan Jurnal of Community Health Development (JCHD)
Widuri, Sasi
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Biochemistry, Genetics & Molecular Biology Dentistry Education Environmental Science Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Physics Public Health Veterinary

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Journal : Care : Jurnal Ilmiah Ilmu Kesehatan

 1 
EFEKTIFITAS PELATIHAN SERVICE EXELLENCE TERHADAP PELAYANAN PERMINTAAN DARAH Widuri, Sasi; Cahyadi, Rachmad; Kholifah, Novavani Laila
Care : Jurnal Ilmiah Ilmu Kesehatan Vol 10, No 2 (2022): EDITION JULY 2022
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jc.v10i2.2203

Abstract

ABSTRACT The UTD PMI is the sole institution appointed by the government to perform transfusion activities required to provide high-quality services. The UTD PMI can be stated as having high-quality services, not only based on adequate health technology but also need to be considered for customer and patient satisfaction. Patient satisfaction can evaluate by the health services quality. Health service is defined as an effort made by human resources in a company to fulfill the customer's desires with the services. Based on the survey conducted by UTD PMI Cirebon City in 2018 to the eight employees who served in blood request services, no one has yet known and understood the importance of providing excellent service (Service Excellence) to hospitals and patient families to increase the satisfaction and blood demand. This study aims to determine the effectiveness of the service excellence training program on blood demand services at UTD PMI Cirebon City. A quantitative experiment was performed, using a pre-experimental design with pre and post-test without a comparison control group (self-control). The results showed that there was an effectivity between service excellence training to the blood demand at UTD PMI Cirebon City (p-value 0.05). Keywords: Service Excellence Training, Blood Demand Service                                    ABSTRAK UTD PMI sebagai satu-satunya lembaga yang ditunjuk pemerintah dalam penyelenggaraan kegiatan transfusi harus mampu memberikan pelayanan yang berkualitas. Sebuah UTD PMI dapat dinyatakan memiliki kualitas yang baik tidak hanya dilihat berdasarkan teknologi kesehatan yang memadai. Pelayanan yang diberikan petugas juga merupakan aspek yang penting bagi kepuasan pelanggan dan pasien. Kepuasan pasien juga dapat dilihat dari kualitas pelayanan kesehatan yang diberikan. pelayanan dapat diartikan sebagai upaya yang dilakukan sumber daya manusia dalam sebuah perusahaan untuk memenuhi keinginan pelanggannya dengan jasa yang diberikan. Dari hasil survey yang dilakukan oleh UTD PMI Kota Cirebon tahun 2018 kepada 8 karyawan yang bertugas di pelayanan permintaan darah, belum ada satu orangpun yang mengetahui dan memahami tentang pentingnya memberikan pelayanan yang prima (Service Excellence) kepada rumah sakit dan keluarga pasien yang dapat memberikan kepuasan dan dampaknya dapat meningkatkan jumlah permintaan darah. Penelitian ini bertujuan untuk mengetahui efektifitas pelatihan service excellence terhadap  pelayanan permintaan darah di UTD PMI Kota Cirebon. Penelitian ini kuantitatif eksperimen, menggunakan rancangan penelitian Pra Eksperimental dengan Pre and Post without control (kontrol diri sendiri) yang artinya peneliti hanya melakukam intervensi pada satu kelompok tanpa pembanding. Hasil penelitian ini adalah Adanya Efektifitas Pelatihan Service Excellence terhadap Pelayaan Permintaan Darah di Unit Transfusi Darah PMI Kota Cirebon pada Tahun 2020 berdasarkan penelitian dapat disimpulkan bahwa p value lebih kecil dari 0,05 sehingga Ho ditolak dan Ha diterima yang berarti ada efektifitas pelatihan service exellence terhadap pelayanan permintaan darah di UTD PMI Kota Cirebon.  
Prevalensi Penyakit Infeksi Menular Lewat Transfusi Darah (IMLTD) Darah Donor di UDD PMI Kota Surabaya Tahun 2018-2022 Ariani, Nia Lukita; Sudiwati, Ni Luh Putu Eka; Panggayuh, Ardi; Widuri, Sasi
Care : Jurnal Ilmiah Ilmu Kesehatan Vol 12, No 1 (2024): EDITION MARCH 2024
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jc.v12i1.5749

Abstract

Transmission of infectious diseases is one of the risks in the blood transfusion process. The Blood Donor Unit (UDD), as a blood provider institution, must ensure that blood products distributed in the community are safe, especially from infectious diseases that can be transmitted through blood transfusion (TTI). UDD PMI Surabaya is a first-class UDD and CPOB-certified facility that serves blood needs not only in East Java but also as a reference for the Eastern Indonesia region. The location of UDD is in a big city, the number of donors is quite large, the coverage of the area of origin of donors and the target users of blood products is quite broad, and a complete screening test method are interesting factors to study regarding the prevalence of TTI disease. This study aims to determine the prevalence of infectious diseases transmitted through blood transfusion among blood donors in UDD PMI Surabaya in 2018–2022, as well as the sociodemographic characteristics of reactive donors. This research is a retrospective, descriptive study. Data for 2018–2022 comes from the in UDD PMI Surabaya database with total number of 639580 blood donors. The research results show that hepatitis B is a TTI disease with the highest prevalence compared to other TTI diseases. Most donors come from the 17–30 year age group who have reactive TTI test results, and this decreases with increasing age except for hepatitis B. Reactive donors are more dominated by women than men, except for HIV disease.
Co-Authors Ariani, Nia Lukita Cahyadi, Rachmad Kholifah, Novavani Laila Miftahul Khairoh Panggayuh, Ardi Permata P., Thania Erviandita Primasari, Renata Rosyaria, Arkha Samsulhadi, Wiwid Sudiwati, Ni Luh Putu Eka